Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Ulta Beauty is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skin care, hair care products, and salon services. With over 25,000 products from about 500 well-established and emerging beauty brands, Ulta Beauty offers a diverse range of beauty solutions across all categories and price points, including its own private label. Every store also features a full-service salon with hair, skin, brow, and makeup services, making Ulta Beauty a one-stop shop for beauty enthusiasts. The company is committed to creating exciting, passionate experiences where beauty meets artistry, transforming the world one shade, one lash, and one cut at a time. It fosters a workplace where vision, mission, and values are integral to its culture, emphasizing the importance of voices being heard, contributions being recognized, and abundant growth opportunities for its team members. Ulta Beauty is not just a retailer; it is a community and a movement that celebrates beauty's transformative power.
The General Manager (GM) role at Ulta Beauty is a leadership position entrusted with driving the business success of a single store, including the salon. This position is crucial in overseeing all facets of store operations, sales, service, expense control, talent acquisition, training, and compliance with company standards. The GM leads a team of managers and store associates, championing a high-performance culture that aligns with Ulta Beauty's mission and values. This role demands a leader who can influence, inspire, and develop their team while maintaining operational excellence. The GM is accountable for meeting or exceeding retail and service sales targets, managing payroll budgets, controlling expenses, and ensuring a superior guest experience. This includes hands-on participation in makeup applications, skincare analysis, and product demonstrations to enhance sales and guest satisfaction.
In addition to business performance, the GM plays a vital role in people management, focusing on attracting and retaining diverse top talent, fostering an inclusive and collaborative work environment, and guiding professional development through coaching, training, and performance reviews. The GM is expected to model open communication and teamwork, driving engagement and alignment with corporate strategies and goals.
Process adherence and operational discipline are key aspects of the role. The GM ensures compliance with Ulta Beauty's policies, dress code, scheduling practices, inventory controls, cash management, and loss prevention strategies. They utilize company tools to manage workloads efficiently and support continuous improvement initiatives. Regular communication with field leadership helps identify opportunities and address challenges related to business trends, operational efficiency, merchandise needs, and competition.
This full-time role requires a flexible schedule, including days, evenings, weekends, and holidays, with occasional travel for corporate meetings. The environment involves physical activities such as frequent walking, bending, lifting, and using technology, demanding a dynamic and adaptable leader committed to excellence. The General Manager position at Ulta Beauty offers a unique opportunity to lead with passion in a vibrant, fast-paced retail and salon setting, influencing the beauty industry's future while growing personally and professionally within a supportive and inclusive company culture.
The General Manager (GM) role at Ulta Beauty is a leadership position entrusted with driving the business success of a single store, including the salon. This position is crucial in overseeing all facets of store operations, sales, service, expense control, talent acquisition, training, and compliance with company standards. The GM leads a team of managers and store associates, championing a high-performance culture that aligns with Ulta Beauty's mission and values. This role demands a leader who can influence, inspire, and develop their team while maintaining operational excellence. The GM is accountable for meeting or exceeding retail and service sales targets, managing payroll budgets, controlling expenses, and ensuring a superior guest experience. This includes hands-on participation in makeup applications, skincare analysis, and product demonstrations to enhance sales and guest satisfaction.
In addition to business performance, the GM plays a vital role in people management, focusing on attracting and retaining diverse top talent, fostering an inclusive and collaborative work environment, and guiding professional development through coaching, training, and performance reviews. The GM is expected to model open communication and teamwork, driving engagement and alignment with corporate strategies and goals.
Process adherence and operational discipline are key aspects of the role. The GM ensures compliance with Ulta Beauty's policies, dress code, scheduling practices, inventory controls, cash management, and loss prevention strategies. They utilize company tools to manage workloads efficiently and support continuous improvement initiatives. Regular communication with field leadership helps identify opportunities and address challenges related to business trends, operational efficiency, merchandise needs, and competition.
This full-time role requires a flexible schedule, including days, evenings, weekends, and holidays, with occasional travel for corporate meetings. The environment involves physical activities such as frequent walking, bending, lifting, and using technology, demanding a dynamic and adaptable leader committed to excellence. The General Manager position at Ulta Beauty offers a unique opportunity to lead with passion in a vibrant, fast-paced retail and salon setting, influencing the beauty industry's future while growing personally and professionally within a supportive and inclusive company culture.
Job Requirements
- Work a flexible, full-time schedule including days, evenings, weekends, and holidays
- Must be available to close the store at least once per week
- Attend corporate business meetings and conferences including overnight stays and interstate travel
- Maintain valid identification for airline travel
Job Qualifications
- Bachelor's degree preferred
- 3-5+ years of fast-paced retail management or relevant experience
- Proven financial management skills including driving sales, interpreting data, managing payroll, and controlling expenses
- Experience in retail management with focus on inventory, operations, service culture, and merchandising
- Leadership experience in attracting, developing, and motivating talent
- Proficiency with technology such as Point of Sale systems, Microsoft Office, and Apple devices
- Excellent written and verbal communication skills
- Strong collaboration and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work under pressure, exercise good judgment, and be adaptable
Job Duties
- Promote a culture of accountability to meet or exceed sales, guest loyalty, payroll, omni-channel, and retail shrink goals
- Drive profitability through operational excellence, top-line sales growth, and expense control
- Leverage forecast and payroll budgets to optimize scheduling and productivity
- Address financial and operational issues identified through reports and audits
- Perform makeup applications, skincare analysis, and product demonstrations
- Stay informed on industry trends and product knowledge
- Attract, hire, and retain diverse talent while managing staffing needs
- Address policy violations with appropriate corrective actions
- Foster a highly engaged team through collaboration and communication
- Create an inclusive environment that encourages associate growth and engagement
- Lead manager and associate development including training, coaching, performance reviews, and succession planning
- Participate in ongoing training and ensure team participation
- Model open communication, share enterprise strategies, and set aligned goals
- Execute the Guest Engagement Leader program to drive business results
- Ensure compliance with company policies, procedures, and dress code
- Use scheduling and task management tools effectively
- Protect company assets through inventory control, cash management, and loss prevention
- Manage day-to-day inventory processes and theft reporting
- Support continuous improvement by adopting company initiatives and technology
- Communicate regularly with field leadership on business trends and operational challenges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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