General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $47,800.00 - $71,500.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career development opportunities

Job Description

Wendy's is a renowned international fast-food restaurant chain known for its fresh, high-quality menu offerings and strong customer service. Established with a mission to deliver quick and satisfying meals, Wendy's combines innovation in food preparation with a welcoming dining experience. Known for its emphasis on quality, service, and cleanliness, Wendy's operates numerous locations worldwide and maintains a reputation for community involvement and local store engagement. The company focuses on creating job opportunities for individuals passionate about food service and customer satisfaction while providing comprehensive training and development programs to promote career growth within the organization. Wendy's operates in a fast-paced, customer-centric environment where teamwork, leadership, and operational excellence are key to success.

The General Manager role at Wendy's is pivotal in driving the store's success by ensuring that sales targets, cost controls, and local marketing programs are achieved effectively. This management position is responsible for overseeing all aspects of daily restaurant operations, including staffing, training, quality control, customer satisfaction, and financial performance. The General Manager is expected to develop and implement strategic plans that optimize profitability while maintaining high standards for food quality and customer service. Accountability for meeting budgeted sales and cost targets, conducting analysis of profit and loss data, and executing effective marketing initiatives forms the core of this role. Moreover, the General Manager leads a dedicated team, focusing on staff development, performance management, and operational consistency to uphold Wendy's brand standards. By fostering a positive work environment that encourages employee growth and operational excellence, the General Manager ensures the store remains competitive in the market and delivers an exceptional experience for every customer.

Job Requirements

  • College degree or equivalent experience in operations
  • 1-2 years management experience in restaurant industry
  • Must be able to perform all restaurant operations positions
  • Knowledge of Wendy's operating systems and policies
  • Strong leadership and communication skills
  • Ability to manage budgets and staffing
  • Commitment to maintaining high quality and safety standards

Job Qualifications

  • College degree or equivalent experience in operations
  • 1-2 years management or operations experience in the restaurant industry
  • Ability to perform all restaurant operations positions
  • Knowledge of P&L analysis and corrective measures
  • Experience with supervisory practices
  • Competence in training and development practices
  • Strong planning and budgeting skills

Job Duties

  • Meets budgeted sales targets
  • Sets controllable cost targets
  • Develops and executes local store marketing plans
  • Trains store personnel to maintain quality and service standards
  • Resolves customer complaints promptly
  • Manages staffing and schedules
  • Conducts performance reviews and mentoring of management team

Job Criteria

Experience

Mid Level (3-7 years)


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