General Manager

Weslaco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $33,600.00 - $50,200.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

Career development opportunities

Job Description

Wingstop is a renowned restaurant chain dedicated to bringing bold and vibrant flavors to its customers through its signature chicken wings and a unique dining experience. Established with the mission to Serve the World Flavor, Wingstop has grown into a beloved brand recognized for its commitment to quality, customer satisfaction, and innovation in the fast-casual dining sector. Known for its energetic atmosphere, flavorful menu options, and customer-centric approach, Wingstop continues to expand its footprint while maintaining high standards of operational excellence and team culture. As part of a global restaurant network, Wingstop prides itself on delivering not just food but a flavorful journey that delights customers and keeps them coming back for more. The company fosters a culture of inclusion, respect, and a passion for delivering great food and excellent service, making it an attractive employer within the foodservice industry.

The General Manager role at Wingstop is a pivotal leadership position responsible for overseeing the strategic and operational success of a single restaurant location. This position demands a dynamic individual who is passionate about people development, business growth, and operational excellence. The General Manager is tasked with driving sales and profit growth while ensuring that daily restaurant operations run smoothly and efficiently. This leader must be adept at recruiting, training, and nurturing a high-performing team that embodies the Wingstop brand and culture. Serving as the face of the restaurant, the General Manager plays a critical role in creating a work environment that is safe, positive, and motivating for all staff members.

In this role, the General Manager will manage all aspects of restaurant operations including financial management, team leadership, customer service, and compliance with company standards. They are expected to analyze financial performance, control costs, and implement business plans that align with corporate goals. The position requires someone who is highly organized, detail-oriented, and able to adapt to changing operational needs while maintaining focus on customer satisfaction and employee engagement. The ability to communicate effectively across all levels of the organization is essential, as is a commitment to fostering a culture of respect, recognition, and continuous improvement.

This full-time position requires a hands-on leader who is ready to work 50 to 60 hours per week, including mornings, evenings, weekends, and holidays. Candidates should be comfortable using business software such as Microsoft Office and quickly learning new systems to maximize operational efficiency. The General Manager role offers a competitive compensation package, reflective of the critical responsibilities and impact on the restaurant's success. Joining Wingstop as a General Manager means becoming part of a brand that values hard work, teamwork, and delivering exceptional experiences to every guest every day.

Job Requirements

Minimum of high school diploma or GED required
Some college preferred
Must be 18 years of age or older
Proficient in Microsoft Office (Word, Excel, Outlook)
Able to adapt to new systems quickly

Job Qualifications

Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience
Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
Demonstrated ability in recruiting and selecting team members
Knowledge of labor laws
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
Passionate about hospitality and serving the guest
Ability/flexibility to work 50-60 hours per week including mornings, evenings, weekends and/or holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World of Flavor

Job Duties

Responsible for staffing the restaurant timely and efficiently with carefully selected team
Ensure the restaurant environment is safe at all times for both team members and guests
Oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
Write and implement or monitor shift leader development and performance plans
Ensure performance plans are written and executed as needed
Make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations
Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration
Own the performance of the entire team
Create the culture in the restaurant through respect, recognition and reward
Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements
Have complete understanding of budget and cost trends that impact operations
Create a business plan
Perform financial analysis
Control cash, property, product and equipment
Build sales, control labor and food costs
Meet all targets set by Operations Leadership
Set aggressive goals to drive business metrics
Maintain operational standards and requirements in the restaurant
Identify and communicate maintenance problems to the Facilities Department
Maintain all facilities to Wingstop’s company standards
Ensure communication is passed across organization from the District Manager to every team member in the restaurant
Use company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team
Leverage the support of the Restaurant Support Center
Ensure all risk management issues are in compliance with company standards