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Logan's Roadhouse logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional development opportunities

Job Description

Logan's Roadhouse is a renowned casual dining restaurant chain famous for its hand-cut steaks, rotisserie chicken, and a warm, welcoming atmosphere that exemplifies American hospitality. Established with a commitment to creating memorable dining experiences, Logan's Roadhouse has expanded to numerous locations across the United States, becoming a favorite destination for families, friends, and individuals looking for quality food paired with excellent service. The company's ethos centers on community involvement, exceptional guest satisfaction, and fostering a genuine hospitable environment both for guests and employees alike.

The General Manager role at Logan's Roadhouse is pivotal to maintaining the standards of operational e... Show More

Job Requirements

  • Must be at least 21 years of age
  • minimum four years restaurant management experience required
  • college degree preferred
  • strong written and verbal communication skills
  • energetic and flexible
  • ability to positively motivate employees to work as a team
  • ability to assess experience and qualifications of job applicants
  • maintains a calm, tactful demeanor when dealing with difficult situations
  • well organized and detail oriented
  • follows direction with focused attention
  • strong computer skills
  • must possess food handler and alcohol dispensing certifications
  • meets all company service standards
  • completes all ongoing certifications and validations
  • maintains clean back-of-house area
  • works swiftly to complete all service tickets within company timeframes
  • adheres to company uniform attire and appearance standards

Job Qualifications

  • Minimum four years restaurant management experience
  • college degree preferred
  • strong communication skills both written and verbal
  • leadership and team building skills
  • ability to handle difficult situations with calmness and tact
  • proficiency in computer applications
  • knowledge of ServSafe Alcohol, Food, OSHA, and HACCP standards
  • valid food handler and alcohol dispensing certifications
  • proven ability to manage financial and labor budgets
  • experience in marketing techniques to attract guests
  • strong organizational skills
  • ability to maintain compliance with laws and company policies

Job Duties

  • Model hospitality skills and behaviors by conducting 100% table visits of guests in the restaurant
  • oversee restaurant operations to achieve sales and profit goals including hourly labor and cost of sales
  • research and identify marketing techniques to attract new guests
  • review and analyze monthly P&L and communicate results to managers and develop plans to impact areas of opportunity
  • monitor budget and analyze sales data to meet revenue goals while controlling cost from food waste and labor
  • ensure PCI compliance for all credit card transaction documents
  • complete all financial and personnel/payroll administrative duties on time and accurately
  • ensure a safe working and guest environment to reduce risk of injury and accidents
  • manage team’s weekly schedule and time off requests including manager schedules
  • lead weekly manager meetings and build shift meetings
  • communicate and conduct rollouts of new company programs, policies, and procedures
  • handle all guest complaints timely and professionally
  • build positive relationships with the community
  • manage staffing needs by reviewing applications, interviewing, onboarding, training, and terminations
  • adhere to federal, state, and local laws and company policies
  • provide performance feedback, coaching, and recognition to all team members
  • communicate employee relation issues to Human Resources
  • adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards
  • delegate and follow up on tasks while remaining accountable
  • unload vendor trucks and ensure inventory is received and rotated
  • directly supervise all salaried managers and hourly team members
  • ensure managers understand their responsibilities
  • oversee proper handling of cash including accurate deposits and logs
  • make bank change runs
  • enforce safety and security policies
  • maintain vendor relationships
  • report facility concerns and submit maintenance requests through proper channels
  • monitor food and beverage preparation, presentation, and quality standards
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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