General Manager

Pearl City, HI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $65,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

Papa John's is a leading international pizza restaurant franchise known for its commitment to quality ingredients, superior customer service, and innovative marketing. Established with a vision to serve freshly baked pizzas made from the highest quality ingredients, Papa John's has grown extensively with hundreds of locations worldwide. The company prides itself on maintaining a customer-first approach, ensuring that every guest receives a memorable dining experience whether they dine in, carry out, or order delivery. Papa John’s invests heavily in training and equipping its team members to uphold the brand’s standards, which has made it a recognized name in the competitive quick-service restaurant industry. The establishment continues to evolve by implementing modern technologies and operational strategies that focus on customer satisfaction and business profitability.

The General Manager role at Papa John's offers a rewarding leadership opportunity for an individual passionate about restaurant management and customer service excellence. As a General Manager, you will be entrusted with the full responsibility of managing all aspects of the restaurant operations including food quality, staff management, sales and profit goals, and regulatory compliance. This role requires a self-sufficient leader who can make sound decisions, inspire and hold team members accountable, and maintain high standards of service and product delivery. A vital part of the role involves motivating the team to exceed customer expectations by reinforcing quality standards, managing recruitment and training, and effectively handling customer feedback to continuously improve operational efficiency. The General Manager is also tasked with managing financial aspects such as budgeting, cost control, inventory, and cash management, ensuring the restaurant remains profitable and competitive. Furthermore, the General Manager ensures that all health and safety regulations are met, that the restaurant environment is clean and well-maintained, and that company policies and ethical business practices are thoroughly implemented. This position is critical to the success of the restaurant and offers opportunities for leadership development in a dynamic and supportive business environment. Employment in this full-time position typically provides a competitive salary commensurate with experience, supported by a comprehensive benefits package. Overall, this role is ideal for an experienced restaurant manager who thrives in fast-paced environments and is committed to delivering exceptional quality and service while driving business success.

Job Requirements

High school diploma or GED required
Serv-Safe or local or state food service certification preferred
two years restaurant management or supervision experience preferred
must have a driver’s license valid under the laws of the state where the team member works
proof of insurance
satisfactory vehicle
ability to drive
skills in cash management
planning and organization
effective communication

Job Qualifications

High school diploma or GED
Serv-Safe or Local or State Food Service Certification preferred
two years restaurant management or supervision experience preferred
valid driver’s license with proof of insurance and satisfactory vehicle
skills in cash management, planning and organization, effective communication

Job Duties

Provide quality products to customers by building and maintaining quality systems with team members
respond professionally and promptly to all customer concerns or issues
solicit customer feedback and use it to improve operations and build brand loyalty
communicate, train, and promote quality standards using all available tools
actively recruit customer focused team members and maintain adequate staffing levels
properly orient and train team members to exceed customer expectations
ensure compliance with uniform and appearance standards
establish and communicate performance expectations
conduct performance reviews and document performance issues
take disciplinary actions as necessary
coach and develop team members to maintain quality and customer focus
build a team atmosphere of energy and fun
manage sales goals against budget and prior year by providing prompt and friendly service
train team members on products and sales execution to build check averages
seek additional sales through creative local marketing and community presence
manage profit goals against budget and prior year
ensure food, labor, and other controllable costs stay within budget and correct deviations using the FOCUS System
develop and implement plans to resolve unfavorable trends and enhance profits
execute administrative and cash management duties
plan and manage inventory levels using computerized systems
ensure restaurant cleanliness, equipment functionality, and compliance with safety and security standards
oversee preventative maintenance and necessary repairs