General Manager

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,700.00 - $71,400.00

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedules

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Headquartered in Dallas, Urban Air pioneered the adventure park concept and is now the largest adventure park operator globally. The company is dedicated to providing an exciting and safe environment where families and friends can enjoy innovative attractions, blending fun with physical and social activity. Urban Air focuses on helping kids have fun and aim higher by achieving things they never thought possible, fostering a spirit of adventure, confidence, and growth.

Urban Air Cool Springs is currently seeking a motivated and dynamic General Manager to lead their team, cultivate a positive atmosphere, and drive operational success. This role is designed for an energetic leader who can inspire staff, maintain a fun company culture, and ensure outstanding guest experiences while overseeing all aspects of park operations. The General Manager will provide overall leadership, vision, and direction on initiatives and operating standards to achieve business goals. The position is a full-time leadership role pivotal to upholding Urban Air’s reputation for excellence.

The General Manager will be responsible for managing daily operations including entertainment, food and beverage, attractions, and property maintenance. They will lead and mentor the management team and staff, focusing on creating a collaborative, motivated, customer-focused environment that emphasizes exceptional service and community engagement. The role requires overseeing all facility operations, ensuring safety, cleanliness, and security for guests and employees. Additionally, the General Manager will handle staffing and scheduling to maximize customer experience and adherence to budgetary constraints.

Financial stewardship is another key component of this position. The General Manager will analyze financial reports, develop action plans to increase revenue, control expenses, and meet or exceed annual budgets. They will capitalize on market opportunities by executing marketing strategies and maintaining inventory controls. Accountability and performance management for all operational areas will be essential to meet company standards and franchise owner expectations.

Ideal candidates will have 3+ years of facility operations and management experience within hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. They will possess strong communication skills, good judgment, and the ability to develop and motivate a diverse team. A positive attitude coupled with professionalism and adaptability to change is critical. The ideal General Manager values diversity and fosters a welcoming environment for all guests and employees.

This leadership role requires a strategic thinker who can balance innovative approaches with operational execution. The successful candidate will inspire younger staff and guide them professionally and personally as many may be in their first jobs. The General Manager will also play an active part in community partnerships, staff recognition programs, and maintaining a strong local presence.

Urban Air Cool Springs is an equal opportunity employer that values inclusive hiring practices. This role offers the chance to be part of a growing, industry-leading company passionate about delivering memorable guest experiences and supporting employee development. If you are a vibrant leader eager to influence a dynamic team and make an impact in the adventure park industry, this opportunity is for you. Apply now to join a company committed to fun, safety, growth, and success.

Job Requirements

Bachelor's degree or equivalent experience
Minimum 3 years management experience in hospitality or entertainment industry
Proven leadership and team development skills
Strong interpersonal and communication skills
Ability to manage budgets and financial reports
Proficiency in Microsoft Office
Ability to work flexible hours including weekends and holidays
Commitment to maintaining a safe and secure environment
Ability to motivate and inspire a diverse team
Excellent problem-solving skills
Valid driver's license

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in Facility Operations & Management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets