Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) matching
Job Description
Cavallo Point Lodge, renowned as the lodge at the Golden Gate, is a distinguished high-end luxury hotel located in the heart of Fort Baker within the Golden Gate National Recreation Area. This exceptional lodge has earned multiple prestigious awards, including two-keys in both 2024 and 2025 from the Michelin Guide, the Global Vision Award for Sustainability from Travel + Leisure, and the coveted "Best of the Best" title from Virtuoso. Cavallo Point embodies a blend of historic charm and modern luxury, making it a unique destination that attracts discerning travelers seeking an exclusive experience in a breathtaking natural setting.
As a leader in luxury hospitality, Cavallo Point prides itself on delivering superior guest experiences through impeccable service and innovative sustainability practices. The lodge operates with a deep respect for its location within a national park, maintaining strong cooperative relationships with the National Park Service to ensure compliance with lease obligations and environmental stewardship. This commitment to excellence positions Cavallo Point as both a pioneer in hospitality and a guardian of its historic and natural surroundings.
The General Manager role at Cavallo Point Lodge is a critical leadership position responsible for continuing the lodge's dynamic and fast-paced operational excellence. The ideal candidate will act as the face of the property, representing its core values while driving strategies that enhance guest satisfaction and operational profitability. This role requires a visionary leader who can inspire hotel staff to perform at their best, foster a culture of exceptional service, and maintain the property's stellar reputation within the competitive luxury market.
Responsibilities extend beyond day-to-day operations to include strategic financial management, collaboration with the National Park Service, and stewardship of the property’s historic legacy. The General Manager will work closely with the management company to develop and execute annual plans, achieve financial goals, and prepare long-term capital plans that ensure sustainable growth. Additionally, fostering positive community relations and acting as the hotel’s goodwill ambassador will be key to sustaining strong stakeholder engagement and enhancing brand presence.
The successful candidate should display a comprehensive understanding of hotel operations, possess the ability to manage a diverse team, and maintain operational compliance with regulatory requirements. Hiring and developing skilled hospitality professionals who are passionate about their roles is essential. Moreover, the General Manager will be responsible for maintaining high visibility throughout hotel operations, consistently providing leadership, support, and coaching to staff to achieve peak performance.
Safety, security, and environmental responsibility are paramount in this role. The candidate will lead initiatives to ensure effective emergency procedures and risk management practices are in place while championing sustainability efforts. Open, transparent communication with employees and stakeholders is vital to fostering a positive work environment and sustaining the lodge's commitment to quality and innovation.
Cavallo Point offers a competitive compensation package, which includes a competitive wage, comprehensive health benefits, a 401k program with company match, and numerous property discounts and perks. This position promises a rewarding career opportunity for an experienced General Manager ready to lead a prestigious resort in a unique and inspirational setting.
As a leader in luxury hospitality, Cavallo Point prides itself on delivering superior guest experiences through impeccable service and innovative sustainability practices. The lodge operates with a deep respect for its location within a national park, maintaining strong cooperative relationships with the National Park Service to ensure compliance with lease obligations and environmental stewardship. This commitment to excellence positions Cavallo Point as both a pioneer in hospitality and a guardian of its historic and natural surroundings.
The General Manager role at Cavallo Point Lodge is a critical leadership position responsible for continuing the lodge's dynamic and fast-paced operational excellence. The ideal candidate will act as the face of the property, representing its core values while driving strategies that enhance guest satisfaction and operational profitability. This role requires a visionary leader who can inspire hotel staff to perform at their best, foster a culture of exceptional service, and maintain the property's stellar reputation within the competitive luxury market.
Responsibilities extend beyond day-to-day operations to include strategic financial management, collaboration with the National Park Service, and stewardship of the property’s historic legacy. The General Manager will work closely with the management company to develop and execute annual plans, achieve financial goals, and prepare long-term capital plans that ensure sustainable growth. Additionally, fostering positive community relations and acting as the hotel’s goodwill ambassador will be key to sustaining strong stakeholder engagement and enhancing brand presence.
The successful candidate should display a comprehensive understanding of hotel operations, possess the ability to manage a diverse team, and maintain operational compliance with regulatory requirements. Hiring and developing skilled hospitality professionals who are passionate about their roles is essential. Moreover, the General Manager will be responsible for maintaining high visibility throughout hotel operations, consistently providing leadership, support, and coaching to staff to achieve peak performance.
Safety, security, and environmental responsibility are paramount in this role. The candidate will lead initiatives to ensure effective emergency procedures and risk management practices are in place while championing sustainability efforts. Open, transparent communication with employees and stakeholders is vital to fostering a positive work environment and sustaining the lodge's commitment to quality and innovation.
Cavallo Point offers a competitive compensation package, which includes a competitive wage, comprehensive health benefits, a 401k program with company match, and numerous property discounts and perks. This position promises a rewarding career opportunity for an experienced General Manager ready to lead a prestigious resort in a unique and inspirational setting.
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- minimum 5 years of experience in luxury hotel or resort management
- proven financial and budget management skills
- strong communication and leadership capabilities
- familiarity with lease agreements and regulatory compliance
- ability to manage diverse teams effectively
- knowledge of hotel management software
- dedication to sustainability practices
- willingness to collaborate with government agencies
- excellent problem-solving skills
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- minimum 5 years of leadership experience in a luxury hotel or resort setting
- proven track record in financial management and budget development
- strong knowledge of hotel operations and compliance requirements
- excellent interpersonal and communication skills
- experience working with government or public entities preferred
- demonstrated ability to inspire and manage diverse teams
- proficiency in hotel management software
- strong problem-solving and decision-making abilities
- commitment to sustainability and environmental stewardship
Job Duties
- Creating and maintaining guest-driven operations with a vision that inspires hotel staff to do their best
- working with the management company to increase total revenue and achieve profitability objectives in all departments
- cooperating with the National Park Service to operate the property in compliance with lease obligations
- assuring that hotel services and operations comply with core values and applicable regulations
- overseeing quality processes to ensure guest satisfaction and financial objectives
- hiring and managing skilled, passionate hospitality staff
- demonstrating deep knowledge of all hotel operations and key facts
- managing assigned functions with fiscal responsibility
- assuring team members have proper tools and training to perform effectively and safely
- coordinating with service contractors to provide optimal services
- regularly reporting operational matters to management company supervisor
- collaborating on property budgets and managing operations to meet financial targets
- developing 3-5 year and long-term capital plans with management company
- cultivating positive community relations as hotel goodwill ambassador and liaison
- resolving guest and employee issues in consultation with management company
- maintaining a high profile by circulating through hotel operations
- coaching employees and providing performance feedback
- monitoring industry trends and encouraging staff input
- participating in learning opportunities and applying new processes
- leading a team focused on security and safety with effective emergency procedures
- communicating regularly with staff and keeping them informed
- supporting open door policy and resolving staff concerns promptly
- preserving the historic property and parkland while operating environmentally responsibly
- promoting the property with Passport Resorts and collaborating with their marketing team
- performing other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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