Wingstop logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible

Job Description

Wingstop is a dynamic and rapidly growing restaurant brand dedicated to serving flavorful chicken wings in a fun and welcoming environment. Renowned for its bold flavors and passionate approach to hospitality, Wingstop operates numerous locations nationwide, continuously expanding its footprint. The company prides itself on a culture that values hard work, creativity, and team collaboration, ensuring each guest enjoys a memorable dining experience. By emphasizing employee development and customer service, Wingstop fosters a community where team members thrive and contribute to the brand's ongoing success. The company culture promotes respect, recognition, and reward, creating an environment that encourages both personal and professional growth.

The role of the General Manager at Wingstop is pivotal in maintaining the restaurant's operations while driving sales and profit growth. This leadership position demands strategic and tactical oversight to ensure the restaurant runs smoothly and efficiently. The General Manager is responsible for cultivating a high-performing team by hiring, training, and developing employees who embody the Wingstop mission to "Serve the World Flavor." This role requires a passionate, creative leader who thrives in a fast-paced environment and demonstrates dedication to the brand's success. The General Manager ensures operational excellence by managing financials, staffing, and maintaining the restaurant's standards. Additionally, they are entrusted with fostering a positive restaurant culture centered on respect and engagement, while ensuring safety and compliance with company policies and industry regulations. This position requires a versatile individual capable of handling multiple responsibilities, including people management, financial control, and operations management, all aimed at delivering an exceptional customer experience and meeting business targets.

Job Requirements

  • minimum of high school diploma or GED
  • some college preferred
  • must be 18 years of age or older
  • proficiency in Microsoft Office (Word, Excel, Outlook)
  • ability to adapt to new systems quickly

Job Qualifications

  • Must be 18 years of age or older
  • Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
  • Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience
  • Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
  • Demonstrated ability in recruiting and selecting team members
  • Knowledge of Labor Laws
  • Strong written and verbal communication skills
  • Initiative and assertiveness
  • Strong interpersonal skills and conflict resolution skills
  • Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is
  • highly engaged
  • Passionate about hospitality and serving the guest
  • Ability/flexibility to work 50 – 60 hours per week including mornings, evenings, weekends and/or
  • Ability to problem solve
  • Ability to accept feedback and willingness to improve
  • Ability to set goals, create action plans, and implement those plans
  • Ability to measure performance, subjectively and objectively

Job Duties

  • The General Manager provides strategic and tactical leadership for their restaurant
  • maintain operations and drive results in his/her restaurant, through people development, sales and profit
  • The General Manager must hire, train and develop team members that share the Wingstop
  • The General Manager must convey the Wingstop culture to his/her
  • crew and be a creative team player who is passionate about hard work, about having fun, and
  • demonstrating sincere dedication to the success of the brand
  • People Management: Responsible for staffing the restaurant timely and efficiently with carefully selected
  • Ensure the restaurant environment is safe at all times for both team members and guests
  • oversee
  • the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
  • write and implement or monitor shift leader development and performance plans
  • ensure performance
  • plans are written and executed as needed
  • make all final hire and separation decisions for restaurant and
  • ensure proper procedures are followed in regards to hiring, promotions and separations
  • Create team
  • member schedules to ensure proper staffing levels for expected sale volumes, while taking team member
  • the culture in the restaurant through respect, recognition and reward
  • Financial Management: Audit all facets of operations, deliver feedback and develop solutions to facilitate
  • improvements
  • have complete understanding of budget and cost trends that impact operations
  • create a
  • business plan
  • perform financial analysis
  • control cash, property, product and equipment
  • builds sales,
  • control labor and food costs
  • meets all targets set by Operations Leadership
  • set aggressive goals to drive
  • Operations Management: Maintain operational standards and requirements in the restaurant
  • identify
  • and communicate maintenance problems to the Facilities Department
  • maintain all facilities to Wingstop’s
  • company standards
  • ensure communication is passed across organization from the District Manager to
  • every team member in the restaurant
  • Use Company provided tools to coach, mentor and develop team
  • members to ensure a high performing restaurant team
  • leverage the support of the Restaurant Support
  • Center
  • ensure all risk management issues are in compliance with company standards
  • Ambassador and representative of the culture of the brand and the mission to Serve the World of Flavor

Job Criteria

Experience

Expert Level (7+ years)


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