General Manager

Weatherford, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Job Description

Urban Air Adventure Parks is a leading indoor adventure park operator based in Dallas, Texas. As the pioneer of the adventure park concept, Urban Air has established itself as the market leader in location-based entertainment, offering a unique and thrilling experience for families and children. The company’s mission centers around helping kids have fun while encouraging them to aim higher and achieve goals they never thought possible. Urban Air Adventure Parks operates multiple locations across the country, providing safe, innovative, and action-packed environments for guests of all ages. This family-friendly atmosphere fosters adventure, growth, and enjoyment, making it a favorite destination for community gatherings, celebrations, and everyday fun. The company prides itself on its commitment to exceptional customer service, staff development, and operational excellence.

The General Manager role at Urban Air is a vital leadership position responsible for driving the success of the park by inspiring the team, maintaining high standards, and ensuring a safe and enjoyable experience for all guests. This leadership role requires a dynamic individual who can motivate staff, instill accountability, and foster a positive work environment that aligns with the company’s fun culture. The General Manager leads all aspects of operations, including entertainment, food and beverage, attractions, and overall property management, ensuring seamless and efficient execution of daily activities.

In this full-time position, the General Manager will provide vision and direction to both staff and management teams, overseeing the implementation of operational initiatives and standards. Key responsibilities include hiring, training, and mentoring staff, cultivating an exceptional customer service culture, and promoting a positive community presence through partnerships and community engagement. The General Manager will also manage financial performance by driving sales through company marketing strategies, controlling expenses, maintaining inventory systems, analyzing financial reports, and ensuring labor budgets are met without compromising guest experience.

This position requires someone with a strong background in hospitality operations, particularly with experience in facility management within family entertainment centers, theme parks, hotels, resorts, casinos, or similar environments. The ideal candidate is energetic, self-motivated, and professional, exhibiting excellent communication skills and the ability to drive team development and operational success. Responsibilities extend to leadership development, assisting in selecting and grooming area leads and trainers for future management roles, as well as holding managerial staff accountable for departmental goals.

The General Manager must maintain a safe, clean, and secure environment and continuously improve operational execution by ensuring adherence to company standards and philosophies. Monitoring guest feedback through online reviews is also critical to maintaining high satisfaction levels and improving the guest experience. A flexible and strategic approach to leadership is needed to adapt to changing business needs and team dynamics, upholding professionalism and inclusivity at all times. This role offers an excellent opportunity for a vibrant leader to make a tangible impact on a passionate team focused on delivering memorable experiences for guests and fostering growth among young staff members.

Job Requirements

Experience in hospitality industry
Minimum 3 years in facility operations and management
Strong communication skills
Professional grooming and conduct
Computer proficiency in Microsoft Office
Ability to motivate and lead teams
Flexibility and adaptability in a fast-paced environment
Valid work authorization

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in Facility Operations & Management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets