Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Wingstop is a nationally recognized restaurant chain specializing in flavor-forward chicken wings. Known for its commitment to quality and a vibrant brand experience, Wingstop has cultivated a reputation for serving delicious, freshly prepared wings in a dynamic and inviting environment. As a leader in the quick-service restaurant industry, Wingstop emphasizes a culture centered on hospitality, team development, and delivering an exceptional guest experience. The company prides itself on fostering a work atmosphere where employees can grow professionally and contribute meaningfully to the company mission.
The General Manager role at Wingstop is pivotal to maintaining operational excellence and achieving business goals within the restaurant. This leadership position requires an individual with a strategic and tactical mindset who can drive results through efficient management of people, resources, and financial performance. The General Manager is responsible not only for overseeing the day-to-day restaurant operations but also for embodying and promoting the Wingstop culture throughout the team. This involves hiring, training, and developing a team that is passionate about the brand’s mission to Serve the World Flavor.
A successful General Manager at Wingstop is a creative team player dedicated to cultivating a positive work environment that emphasizes respect, recognition, and rewards. The role demands hands-on leadership, where the manager is involved in setting performance plans, managing payroll and costs, and ensuring a safe and welcoming environment for both employees and guests. Effective financial management is critical, requiring proficiency in budgeting, cost control, and analyzing profit and loss to steer the restaurant towards sustained profitability. In addition, the General Manager serves as a key communicator, ensuring that all organizational messages and updates from district leadership are clearly passed onto team members.
The position requires a balance of operational expertise and people skills, with the General Manager acting as both a mentor and a performance manager. Leadership is demonstrated through coaching, employee development, and fostering a culture that aligns with Wingstop’s brand values. Compliance with company standards for safety, facility maintenance, and risk management is also essential. Given the demanding schedule, flexibility and commitment to high standards are necessary, with the expectation of working 50 to 60 hours per week, including mornings, evenings, weekends, and holidays.
Overall, the General Manager position at Wingstop offers a challenging and rewarding opportunity for an experienced hospitality professional who thrives in a fast-paced environment and is passionate about team leadership and guest satisfaction. The role promises a dynamic career path within a respected brand focused on growth and operational excellence.
The General Manager role at Wingstop is pivotal to maintaining operational excellence and achieving business goals within the restaurant. This leadership position requires an individual with a strategic and tactical mindset who can drive results through efficient management of people, resources, and financial performance. The General Manager is responsible not only for overseeing the day-to-day restaurant operations but also for embodying and promoting the Wingstop culture throughout the team. This involves hiring, training, and developing a team that is passionate about the brand’s mission to Serve the World Flavor.
A successful General Manager at Wingstop is a creative team player dedicated to cultivating a positive work environment that emphasizes respect, recognition, and rewards. The role demands hands-on leadership, where the manager is involved in setting performance plans, managing payroll and costs, and ensuring a safe and welcoming environment for both employees and guests. Effective financial management is critical, requiring proficiency in budgeting, cost control, and analyzing profit and loss to steer the restaurant towards sustained profitability. In addition, the General Manager serves as a key communicator, ensuring that all organizational messages and updates from district leadership are clearly passed onto team members.
The position requires a balance of operational expertise and people skills, with the General Manager acting as both a mentor and a performance manager. Leadership is demonstrated through coaching, employee development, and fostering a culture that aligns with Wingstop’s brand values. Compliance with company standards for safety, facility maintenance, and risk management is also essential. Given the demanding schedule, flexibility and commitment to high standards are necessary, with the expectation of working 50 to 60 hours per week, including mornings, evenings, weekends, and holidays.
Overall, the General Manager position at Wingstop offers a challenging and rewarding opportunity for an experienced hospitality professional who thrives in a fast-paced environment and is passionate about team leadership and guest satisfaction. The role promises a dynamic career path within a respected brand focused on growth and operational excellence.
Job Requirements
- Minimum of high school diploma or GED required
- some college preferred
- must be 18 years of age or older
- proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
Job Qualifications
- Must be 18 years of age or older
- Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
- Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience
- Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
- Demonstrated ability in recruiting and selecting team members
- Knowledge of Labor Laws
- Strong written and verbal communication skills
- Initiative and assertiveness
- Strong interpersonal skills and conflict resolution skills
- Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is
- highly engaged
- Passionate about hospitality and serving the guest
- Ability/flexibility to work 50 – 60 hours per week including mornings, evenings, weekends and/or
- Ability to problem solve
- Ability to accept feedback and willingness to improve
- Ability to set goals, create action plans, and implement those plans
- Ability to measure performance, subjectively and objectively
Job Duties
- The General Manager provides strategic and tactical leadership for their restaurant
- maintain operations and drive results in his/her restaurant, through people development, sales and profit
- The General Manager must hire, train and develop team members that share the Wingstop
- The General Manager must convey the Wingstop culture to his/her
- crew and be a creative team player who is passionate about hard work, about having fun, and
- demonstrating sincere dedication to the success of the brand
- People Management: Responsible for staffing the restaurant timely and efficiently with carefully selected
- Ensure the restaurant environment is safe at all times for both team members and guests
- oversee
- the correct facilitation of the orientation and onboarding process and ensure it is being executed properly
- write and implement or monitor shift leader development and performance plans
- ensure performance
- plans are written and executed as needed
- make all final hire and separation decisions for restaurant and
- ensure proper procedures are followed in regards to hiring, promotions and separations
- Create team
- member schedules to ensure proper staffing levels for expected sale volumes, while taking team member
- the culture in the restaurant through respect, recognition and reward
- Financial Management: Audit all facets of operations, deliver feedback and develop solutions to facilitate
- improvements
- have complete understanding of budget and cost trends that impact operations
- create a
- business plan
- perform financial analysis
- control cash, property, product and equipment
- builds sales,
- control labor and food costs
- meets all targets set by Operations Leadership
- set aggressive goals to drive
- Operations Management: Maintain operational standards and requirements in the restaurant
- identify
- and communicate maintenance problems to the Facilities Department
- maintain all facilities to Wingstop’s
- company standards
- ensure communication is passed across organization from the District Manager to
- every team member in the restaurant
- Use Company provided tools to coach, mentor and develop team
- members to ensure a high performing restaurant team
- leverage the support of the Restaurant Support
- Center
- ensure all risk management issues are in compliance with company standards
- Ambassador and representative of the culture of the brand and the mission to Serve the World of Flavor
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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