Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Leadership training provided
Job Description
Tasty Chick'n is a dynamic and rapidly growing restaurant brand known for its commitment to quality, customer satisfaction, and operational excellence. As a prominent player in the fast-casual dining industry, Tasty Chick'n prides itself on delivering delicious, high-quality chicken dishes in a welcoming and inclusive environment. The company operates a network of restaurants that prioritize customer experience, employee development, and sustainable business practices to maintain a strong presence in the competitive foodservice market.
Tasty Chick'n restaurants are strategically located to serve a diverse clientele, offering innovative menu options that cater to various tastes and preferences. The brand's mission is to create memorable dining experiences by blending exceptional service with superior food quality. Their dedication to cultivating a positive work culture and fostering leadership within their teams sets them apart as an employer of choice within the restaurant industry.
The Restaurant General Manager role at Tasty Chick'n is an executive leadership position that requires a multifaceted skill set and a passion for hospitality. Reporting directly to the District Manager, the General Manager is responsible for overseeing the daily operations of a single restaurant location. This includes managing product preparation and delivery, customer service excellence, facilities upkeep, and maintaining financial accountability. The role demands a leader who can seamlessly align operational goals with the broader brand vision and mission while exemplifying Tasty Chick'n’s Guiding Values.
The General Manager plays a critical role in shaping the restaurant's culture by selecting, training, and coaching top talent. This person ensures the team delivers on key results in areas such as People, Customer, Sales, and Profit to drive sustainable business growth. They actively lead employee development initiatives, uphold high standards of food safety and customer service, and maintain compliance with all regulatory requirements.
In terms of customer engagement, the General Manager sets the tone for a customer-focused service culture by modeling best practices in resolving issues and mentoring employees to consistently meet or exceed service standards. They also oversee the scheduling of staff to ensure coverage across all shifts and collaborate with marketing teams to implement local promotional campaigns that draw customers and enhance brand loyalty.
Financial management is a core responsibility of this role. The General Manager conducts sales analysis, budgeting, forecasting, and cost control to meet or surpass profitability targets. By negotiating with suppliers and managing inventory efficiently, they minimize waste and maximize fiscal performance without compromising quality.
This position requires flexibility in working hours, including nights, weekends, and holidays, as well as the readiness to travel to other locations for meetings or training. Successful candidates will demonstrate leadership integrity, effective communication, problem-solving skills, and a strong commitment to continuous personal and professional growth. The role is classified as exempt under FLSA status and is prepared to contribute significantly to the ongoing success of the Tasty Chick'n brand and its operational excellence.
Tasty Chick'n restaurants are strategically located to serve a diverse clientele, offering innovative menu options that cater to various tastes and preferences. The brand's mission is to create memorable dining experiences by blending exceptional service with superior food quality. Their dedication to cultivating a positive work culture and fostering leadership within their teams sets them apart as an employer of choice within the restaurant industry.
The Restaurant General Manager role at Tasty Chick'n is an executive leadership position that requires a multifaceted skill set and a passion for hospitality. Reporting directly to the District Manager, the General Manager is responsible for overseeing the daily operations of a single restaurant location. This includes managing product preparation and delivery, customer service excellence, facilities upkeep, and maintaining financial accountability. The role demands a leader who can seamlessly align operational goals with the broader brand vision and mission while exemplifying Tasty Chick'n’s Guiding Values.
The General Manager plays a critical role in shaping the restaurant's culture by selecting, training, and coaching top talent. This person ensures the team delivers on key results in areas such as People, Customer, Sales, and Profit to drive sustainable business growth. They actively lead employee development initiatives, uphold high standards of food safety and customer service, and maintain compliance with all regulatory requirements.
In terms of customer engagement, the General Manager sets the tone for a customer-focused service culture by modeling best practices in resolving issues and mentoring employees to consistently meet or exceed service standards. They also oversee the scheduling of staff to ensure coverage across all shifts and collaborate with marketing teams to implement local promotional campaigns that draw customers and enhance brand loyalty.
Financial management is a core responsibility of this role. The General Manager conducts sales analysis, budgeting, forecasting, and cost control to meet or surpass profitability targets. By negotiating with suppliers and managing inventory efficiently, they minimize waste and maximize fiscal performance without compromising quality.
This position requires flexibility in working hours, including nights, weekends, and holidays, as well as the readiness to travel to other locations for meetings or training. Successful candidates will demonstrate leadership integrity, effective communication, problem-solving skills, and a strong commitment to continuous personal and professional growth. The role is classified as exempt under FLSA status and is prepared to contribute significantly to the ongoing success of the Tasty Chick'n brand and its operational excellence.
Job Requirements
- College degree or equivalent relevant work experience
- ServSafe Certification is required
- Minimum of four years' experience in restaurant operations or a related field in a supervisory or management role
- Proficiency in Microsoft Office Suite
- Must be able to work a flexible schedule including days, nights, weekends, and holidays
- Willingness to travel to other locations for meetings, training, or support
- Strong understanding of restaurant financials including budgeting, forecasting, and cost control
- Prior experience with inventory management and supply chain operations
- Familiarity with point-of-sale (POS) systems and restaurant management software
Job Qualifications
- College degree or equivalent relevant work experience
- ServSafe Certification
- Additional certifications in food safety, customer service, or leadership training are highly desirable
- Minimum of four years' experience in restaurant operations or a related field, with a proven track record in a supervisory or management role
- Proficiency in Microsoft Office Suite
- Experience in training and developing employees
- Strong understanding of restaurant financials, including budgeting, forecasting, and cost control practices
- Prior experience with inventory management and supply chain operations
- Familiarity with point-of-sale (POS) systems and restaurant management software
- Commitment to continuous personal and professional development
- Participation in industry-related professional organizations or networking groups
- Must be able to work a flexible schedule, including days, nights, weekends, and holidays
- Willingness to travel to other locations for meetings, training, or support
- Prior experience leading teams through change initiatives
- Proven ability to create a positive work environment that fosters teamwork, communication, and employee engagement
- Effective time management skills
- Strong communication abilities
- Customer-focused mindset
- Talent development expertise
- Execution excellence
- Recognition and coaching skills
- Problem-solving aptitude
- Adaptability
- Financial acumen
- Leadership integrity
- Typing and computer keyboard skills
- Verbal and written communication
- Ability to retrieve, compile, verify, and analyze information
- Public speaking and group presentation skills
- Record keeping and organizational skills
- Basic mathematical knowledge
Job Duties
- Demonstrate Tasty Chick'n's guiding values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick'n tools and processes
- Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench
- Execute the Performance Management process consistently to set employees up for success and maintain accountability
- Reinforce and uphold the "Open Door" policy, fostering a culture of trust and transparency among all employees
- Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant
- Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration
- Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures
- Monitor employee performance and provide constructive feedback, encouraging professional development and career growth
- Develop and manage a schedule that ensures all operational periods are adequately covered
- Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards
- Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service
- Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results, ensuring management teams are trained in ServSafe or equivalent standards
- Gather and analyze customer feedback to identify areas for improvement in service and product offerings, developing actionable plans to address concerns
- Foster a welcoming and inclusive environment for all customers, ensuring that every guest feels valued and appreciated
- Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image
- Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager to execute Local Store Marketing strategies
- Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies, ensuring competitiveness in the market
- Utilize sales data to forecast revenue and set achievable sales targets for the restaurant, motivating the team to meet or exceed those goals
- Explore and implement upselling techniques and suggestive selling practices to maximize sales opportunities during customer interactions
- Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet or achieve margin and sales growth targets
- Conduct periodic business reviews with management teams to enhance their capability in identifying and executing strategies to close performance gaps
- Ensure compliance with Federal, State, and Local regulations and standards, implementing policies and procedures to mitigate risks
- Share best practices with the team and across the Area to promote operational excellence
- Review and manage budgets to ensure financial targets are met, identifying areas for cost reduction without compromising quality or service
- Collaborate with suppliers to negotiate contracts and manage inventory levels, ensuring optimal stock levels and minimizing waste
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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