Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
bonus
Professional Development
Positive work environment
Job Description
Dairy Queen is a renowned fast-food restaurant chain that has been serving customers with delicious treats and exceptional dining experiences for decades. Known for its signature soft serve ice cream, burgers, and a wide variety of menu items, Dairy Queen has established a strong brand presence across the United States and beyond, attracting fans from all walks of life. With a commitment to quality, community involvement, and an inviting atmosphere, Dairy Queen aims to create memorable moments for its customers, who it affectionately refers to as "fans." The company continually strives to innovate and enrich the customer experience while maintaining the integrity of its beloved brand and classic offerings.
The management roles at Dairy Queen are pivotal to the continued success and smooth operation of each location. These positions require dynamic, energetic professionals who are passionate about delivering exceptional customer service and possess a strong sense of accountability and leadership. As a manager, you will be responsible for overseeing both the dining room and kitchen operations to ensure the delivery of a seamless and enjoyable fan experience. This includes motivating, training, and coaching team members to uphold high standards of performance and customer engagement. One of the key aspects of the role is to work collaboratively with ownership to develop and execute business plans that maximize sales, control costs, and improve profitability.
Managers are also entrusted with maintaining health and safety standards, ensuring that food safety is prioritized at all times through rigorous training and enforcement of proper food handling practices. You will be tasked with creating a positive work environment that is safe, clean, and welcoming not only to fans but to your team members as well. The role demands a professional and enthusiastic ambassador of the Dairy Queen brand who can cultivate new fans through innovative marketing initiatives and community engagement. Additionally, managers play a crucial role in addressing and resolving customer concerns efficiently and effectively, exemplifying Dairy Queen's commitment to service recovery excellence.
This is an excellent opportunity for individuals who thrive in fast-paced, customer-focused environments and are eager to take ownership of a challenging yet rewarding role. Joining Dairy Queen as a manager means becoming part of a supportive team that values professional development and prides itself on fostering a culture of positivity and growth. The salary range for this role is competitive, offering between $55,000 and $70,000 annually, plus bonus opportunities, which reflects the company’s dedication to attracting motivated and skilled leaders who can drive business success while delivering smiles and creating stories for every fan that walks through the door. If you are seeking a career with a trusted brand that offers both professional growth and a chance to make a difference in your community, Dairy Queen could be the perfect fit for you.
The management roles at Dairy Queen are pivotal to the continued success and smooth operation of each location. These positions require dynamic, energetic professionals who are passionate about delivering exceptional customer service and possess a strong sense of accountability and leadership. As a manager, you will be responsible for overseeing both the dining room and kitchen operations to ensure the delivery of a seamless and enjoyable fan experience. This includes motivating, training, and coaching team members to uphold high standards of performance and customer engagement. One of the key aspects of the role is to work collaboratively with ownership to develop and execute business plans that maximize sales, control costs, and improve profitability.
Managers are also entrusted with maintaining health and safety standards, ensuring that food safety is prioritized at all times through rigorous training and enforcement of proper food handling practices. You will be tasked with creating a positive work environment that is safe, clean, and welcoming not only to fans but to your team members as well. The role demands a professional and enthusiastic ambassador of the Dairy Queen brand who can cultivate new fans through innovative marketing initiatives and community engagement. Additionally, managers play a crucial role in addressing and resolving customer concerns efficiently and effectively, exemplifying Dairy Queen's commitment to service recovery excellence.
This is an excellent opportunity for individuals who thrive in fast-paced, customer-focused environments and are eager to take ownership of a challenging yet rewarding role. Joining Dairy Queen as a manager means becoming part of a supportive team that values professional development and prides itself on fostering a culture of positivity and growth. The salary range for this role is competitive, offering between $55,000 and $70,000 annually, plus bonus opportunities, which reflects the company’s dedication to attracting motivated and skilled leaders who can drive business success while delivering smiles and creating stories for every fan that walks through the door. If you are seeking a career with a trusted brand that offers both professional growth and a chance to make a difference in your community, Dairy Queen could be the perfect fit for you.
Job Requirements
- minimum 3-5 years of restaurant management experience with responsibility for restaurant profit and loss
- previous quick service restaurant experience strongly preferred
- high school diploma or equivalent
- strong hospitality and customer service skills
- proven track record of effectively managing COGS and labor
- strong knowledge and application of safe food handling practices
- must be ServSafe certifiable
- excellent track record of coaching and developing employees
- work well under pressure packed situations while maintaining a great attitude
- comfortable standing for entire shift and able to lift 50 pounds
- ability to work in and out of different temperature ranges
- must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- exhibit good manners, proper personal hygiene, and promptness
- have fun and maintain a positive attitude at all times
Job Qualifications
- minimum 3-5 years of restaurant management experience with responsibility for restaurant profit and loss
- previous quick service restaurant experience strongly preferred
- high school diploma or equivalent
- strong hospitality and customer service skills
- proven track record of effectively managing COGS and labor
- strong knowledge and application of safe food handling practices
- must be ServSafe certifiable
- excellent track record of coaching and developing employees
- work well under pressure packed situations while maintaining a great attitude
- comfortable standing for entire shift and able to lift 50 pounds
- ability to work in and out of different temperature ranges
- must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- exhibit good manners, proper personal hygiene, and promptness
- have fun and maintain a positive attitude at all times
Job Duties
- be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- enthusiastically greet and welcome fans to the Dairy Queen brand
- strive to exceed fan expectations and deliver fan first service through timely and quality service
- develop the restaurant's business plan by working with the owner and manage restaurant profit and loss to optimize sales and profit
- meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
- hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
- create and maintain a positive, safe, clean, and inviting environment for fans and team members
- ensure that food safety is the top training priority in store operations
- role model and enforce safe food handling practices
- ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
- calmly solve fan concerns and embrace Dairy Queen's service recovery standards
- be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- attract new fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs
- at all times exhibit a genuine passion for excellence
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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