General Manager

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,300.00 - $67,800.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. As the pioneer of the adventure park concept, Urban Air has established itself as the largest operator in the location-based entertainment industry worldwide. Their mission centers on empowering children to have fun and aim higher, encouraging them to achieve goals they never thought possible. Urban Air creates safe, innovative, and engaging entertainment experiences for families, making it a go-to destination for fun and adventure. The company prides itself on fostering a fun, safe, and positive culture not only for its guests but also for its employees. Urban Air Denham Springs is an inclusive and equal opportunity employer committed to diversity and professional growth within its teams.

The role of General Manager at Urban Air is a pivotal leadership position designed to motivate staff, foster accountability, and drive operational success while maintaining the company’s unique culture of fun. This leadership role provides overall direction and vision addressing key initiatives and operating standards. The General Manager is responsible for cultivating a positive environment for both guests and staff by ensuring exceptional customer service, strong community engagement, and adherence to high operational standards. This role demands a dynamic individual who can effectively lead, mentor, and inspire a diverse team, including hiring, training, and developing staff to excel in their roles. The General Manager is instrumental in executing staff training programs, selecting and growing leadership within the team such as Area Leads and Certified Trainers, and promoting positive employee relations and team morale.

Operational management is a key focus of the position, requiring the General Manager to maintain a safe, clean, and secure environment. The responsibilities extend across all operational aspects including entertainment, food and beverage, attractions, and property maintenance to meet and exceed financial goals. The General Manager works closely with the management team to ensure high performance and consistency in customer service standards. A strong focus is placed on monitoring online reviews to continually improve guest experiences.

Financial acumen is essential for success in this role, as the General Manager capitalizes on market opportunities through marketing strategy execution and manages inventory control to maintain fiscal responsibility. Staffing levels must be optimized to balance excellent customer experience with labor budget constraints. This role involves thorough analysis of financial reports and the development of actionable plans to grow revenue and control expenses, ensuring profitability and alignment with company goals.

Overall, the General Manager is envisioned as a strong and vibrant leader who sets a positive example, particularly in mentoring younger staff, many of whom may be entering the workforce for the first time. The ideal candidate demonstrates the ability to inspire team growth both professionally and personally while maintaining high standards in guest services and operational excellence. Urban Air seeks a professional, energetic, and motivated individual who thrives in a dynamic environment and is committed to delivering extraordinary experiences for all guests and team members. At Urban Air, employees are not just part of a team but integral members of a supportive community where growth, safety, and fun are paramount.

Job Requirements

Education and experience in hospitality industry
Minimum 3 years of facility operations and management experience
Strong leadership and team development skills
Excellent communication and interpersonal skills
Proficiency with Microsoft Office applications
Ability to maintain professional conduct and grooming
Flexible and adaptable to dynamic business environments
Strong decision-making and problem-solving abilities
Commitment to exceptional customer service
Ability to manage budgets and financial reports
Experience in marketing strategy execution
Ability to work within labor budget constraints
Passion for maintaining a fun and safe environment
Ability to inspire and motivate a diverse team

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgement in decision-making
Experience in hospitality required including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations and management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, with a positive attitude
Intermediate computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills including clear and concise written and verbal communication
Ability to establish working relationships with employees, management, and vendors
Ability to maintain and project professionalism internally and externally at all times
Ability to establish and communicate a vision for the park
Flexible in approach and able to adapt readily to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity in thought, ethnicity, gender, etc.
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards
Assist owners with setting goals and hold managers accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems which ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets