General Manager

Scenthound is a specialized pet care company dedicated to enhancing the health and well-being of dogs through consistent grooming, wellness education, and exceptional customer service. As a leader in the pet grooming and wellness industry, Scenthound operates unique locations called Scenters that focus not only on grooming but also on promoting canine health in a compassionate and professional environment. The company values integrity, honesty, and compassion, aiming to provide a welcoming atmosphere for both dogs and their owners. With a commitment to quality standards and dog safety, Scenthound has established itself as a trusted name among dog parents who desire the best care for their pets.

The available position of Scenter Manager at Scenthound plays a critical role in maintaining the standards and excellent service that the company is known for. This role emphasizes leadership, operational management, and customer relations, all while fostering a deep dedication to dog wellness and staff development. The Scenter Manager will oversee daily operations within their assigned Scenter, ensuring that health and safety protocols are strictly followed, and that both team members and clients experience the highest quality of care. The position requires an individual who is confident, hands-on, and able to manage important performance indicators such as Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio.

The Scenter Manager is entrusted with the responsibility of guiding the team through effective leadership and mentorship, aiming to build a knowledgeable and motivated group of employees who prioritize dog wellness and safety. This includes recruiting and training new team members, conducting performance reviews, and enforcing quality standards through regular audits and active participation. The role demands strong communication skills to accurately relay information from upper management, manage client expectations, and resolve any customer concerns promptly.

Beyond the operational and leadership responsibilities, the Scenter Manager acts as a key ambassador for Scenthound’s values, promoting a culture of teamwork, open communication, and professional growth. This position is ideal for someone who thrives in dynamic environments, enjoys problem-solving, and possesses a genuine love for dogs. It offers a unique opportunity to contribute meaningfully to a company that places dog wellness at the forefront of its mission, while enjoying a competitive salary and comprehensive benefits package including health insurance, performance bonuses, paid vacation, and opportunities for career advancement.