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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,800.00 - $83,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Bonus programs
Job Description
Chateau Marmont is a renowned luxury hotel located in Los Angeles, famed for its exquisite hospitality and unique services that cater to an elite clientele. As part of the prestigious André Balazs Properties portfolio, Chateau Marmont embodies a distinctive blend of historic charm and modern elegance, consistently delivering unforgettable experiences to guests. The hotel is dedicated to maintaining the highest standards of service and operational excellence, providing an exceptional environment both for guests and its staff. With a rich reputation for exclusivity and personalized service, Chateau Marmont attracts discerning travelers from around the world who value privacy, comfort, and bespoke... Show More
Job Requirements
- Bachelor's degree in hospitality or business administration preferred
- Minimum 7 years of experience in luxury hotel management
- Proven track record managing hotel front office and guest services
- Experience with revenue management and budget processes
- Strong leadership and communication skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with hotel management and CRM software
- Knowledge of health and safety standards and compliance
- Ability to handle sensitive guest complaints and resolve conflicts
- Strong organizational skills and attention to detail
- Ability to manage and train diverse teams
- Valid work authorization
- Excellent problem-solving skills
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Proven experience in hotel management with comprehensive operational oversight
- Strong leadership and team development skills
- Expertise in revenue management and budget control
- Excellent interpersonal and communication skills
- Proficient in CRM software and property management systems
- Demonstrated ability to handle guest relations and service recovery
- Strong organizational and multitasking abilities
- Knowledge of health and safety regulations
- Ability to work collaboratively with cross-functional teams
- Experience in recruitment and staff training
- Skilled in strategic planning and problem-solving
- Ability to manage multiple departments effectively
Job Duties
- Oversee hotel operations including Front Office, Reservations, Retail, Guest Services, Housekeeping, Security, Bell Service, and Property Operations
- Uphold service standards as set by the Managing Director
- Develop and implement onboarding and training programs for Front Office staff
- Conduct regular staff meetings to reinforce training points and address concerns
- Demonstrate effective upselling techniques for rooms, amenities, and products
- Manage budget processes and control operating and labor costs within budget
- Collaborate with Reservations Manager on revenue management strategy and reservation services
- Expand Concierge service building vendor relationships
- Champion CRM efforts, maximizing guest data quality and training team
- Administer Loyalty and Recognition programs
- Configure software systems for productivity
- Lead Front of House Ambassador team
- Ensure high standards of cleanliness with Housekeeping
- Oversee Butler service and room service programs
- Respond to guest complaints and implement service recovery
- Manage hotel retail operations and inventory
- Participate in P&L reviews and strategy meetings
- Facilitate communication between departments for smooth operations
- Oversee health and safety program management
- Manage recruitment, training, and development of hotel staff
- Support hotel management team training
- Provide support in Rooms Department operations
- Cover managerial duties during absences
- Collaborate on financial reviews and analysis
- Manage hotel administration including licenses and permits
- Lead annual budgeting process
- Handle terminations and disciplinary actions
- Implement labor forecast reporting and reviews
- Oversee IT issues and upgrades
- Support HR with risk management and investigations
- Attend and lead management meetings
- Ensure rooms and staff costs align with budgets
- Schedule front-line staff ensuring adequate coverage
- Manage daily reporting between Front Office and Security
- Continuously improve service levels and standards
- Expand responsibilities to support Managing Director
- Perform tasks assigned by the VP of Operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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