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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and the largest operator in the world specializing in location-based entertainment. Founded and headquartered in Dallas, Urban Air has pioneered the adventure park concept by creating fun, safe, and engaging experiences for families and kids. The core purpose of Urban Air is to inspire children to have fun while aiming higher and accomplishing feats they once thought impossible. The company thrives on offering diverse and immersive attractions that entertain guests of all ages in a safe environment while maintaining strong community connections.
The Urban Air facility located in Harlingen... Show More
The Urban Air facility located in Harlingen... Show More
Job Requirements
- 3+ years of experience in facility operations and management
- experience in hospitality such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- strong communication skills
- intermediate computer skills including Microsoft Office
- ability to maintain professionalism and positive attitude
- capability to manage and motivate a diverse team
- flexibility and adaptability to changing business environments
- willingness to uphold high standards of conduct and accountability
Job Qualifications
- Ability to enthusiastically interact with others
- strong character and exercises good judgment in decision-making
- experience in hospitality required such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of experience in facility operations and management
- demonstrated ability in developing team members in areas of responsibility
- demonstrated ability to achieve expected store financial results
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- intermediate computer skills with Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct
- adaptability, flexibility, and general enthusiasm for the business
- strong communication skills including clear written and verbal communication
- ability to establish working relationships with employees, management, and vendors
- ability to maintain and project professionalism at all times
- ability to establish and communicate a vision for the park
- flexible in approach and able to adapt to business and team needs and changes
- ability to hold oneself accountable for high personal standards of conduct and professionalism
- appreciation of diversity (thought, ethnic, gender, etc.)
- innovative and strategic thinker
Job Duties
- Hire, train, and provide mentorship to the staff to further develop their skills
- cultivate a team environment that provides exceptional customer service
- implement and execute all staff training programs
- assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
- lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
- ensure execution of all employee recognition and incentive programs as documented
- maintain a strong community presence through partnership with community and business organizations
- maintain a safe, clean, and secure environment for all guests and staff
- responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
- continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
- provide direction to the management team and ensure all staff members perform at a consistently high level
- promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
- assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
- monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
- capitalize business opportunities in the market area by executing company marketing strategies to drive sales
- maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
- assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
- analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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