General Manager

San Benito, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Job Description

Urban Air Adventure Parks is a leading indoor adventure park and the largest operator in the world specializing in location-based entertainment. Founded and headquartered in Dallas, Urban Air has pioneered the adventure park concept by creating fun, safe, and engaging experiences for families and kids. The core purpose of Urban Air is to inspire children to have fun while aiming higher and accomplishing feats they once thought impossible. The company thrives on offering diverse and immersive attractions that entertain guests of all ages in a safe environment while maintaining strong community connections.

The Urban Air facility located in Harlingen is currently seeking an enthusiastic and dynamic General Manager to lead the park's operations. This role requires a proactive leader who is passionate about motivating others, instilling accountability, and driving results to ensure the business’s success while preserving the fun, energetic culture that Urban Air is known for. The General Manager will hold a crucial position in steering the entire operation, including entertainment, food and beverage services, attractions, and property management. This role demands a visionary individual who can set high standards, maintain operational excellence, and nurture a positive atmosphere for both guests and staff.

The General Manager will be responsible for hiring, training, and mentoring staff members, cultivating a team environment that consistently delivers exceptional customer service. They will lead a management team and influence employees through effective motivation, leveraging their individual strengths for maximum productivity. Execution of employee recognition and incentive programs is an essential aspect to maintain morale and encourage a supportive workplace culture.

In operations, this role ensures a safe, clean, and secure environment for all patrons and employees while continuously improving operational processes through meticulous attention to detail and adherence to company standards and philosophies. The General Manager will also manage positive employee relations, delegate responsibilities effectively, and uphold operational benchmarks to achieve a seamless guest experience.

Financial stewardship is critical in this position. The General Manager will capitalize on business opportunities by implementing strategic marketing initiatives aimed at driving revenue growth. They will manage fiscal responsibilities including inventory control, budgeting labor costs, and analyzing financial reports to develop actions plans that promote profitability while ensuring staffing levels meet current demand without exceeding budget constraints.

Candidates for this role typically bring a background of 3 or more years in facility operations and management, preferably in hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. The ideal candidate demonstrates strong leadership qualities, excellent communication skills, professional grooming, intermediate computer proficiency, and an ability to adapt to changing business needs. This is a full-time position dedicated to creating a safe, enjoyable, and efficient environment that benefits both guests and employees at Urban Air Harlingen.

Urban Air Adventure Parks is an equal opportunity employer committed to diversity and inclusion. Our staff and guests are integral to our success. We seek a strong, vibrant leader who will positively influence primarily younger staff members by providing guidance, fostering professional growth, and teaching effective guest service skills. If you are motivated, energetic, and ready to lead a world-class adventure park, we encourage you to apply and be part of our exciting journey.

Job Requirements

3+ years of experience in facility operations and management
experience in hospitality such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
strong communication skills
intermediate computer skills including Microsoft Office
ability to maintain professionalism and positive attitude
capability to manage and motivate a diverse team
flexibility and adaptability to changing business environments
willingness to uphold high standards of conduct and accountability

Job Qualifications

Ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations and management
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results
must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
intermediate computer skills with Microsoft Office (Excel, Word, PowerPoint)
professional grooming and conduct
adaptability, flexibility, and general enthusiasm for the business
strong communication skills including clear written and verbal communication
ability to establish working relationships with employees, management, and vendors
ability to maintain and project professionalism at all times
ability to establish and communicate a vision for the park
flexible in approach and able to adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity (thought, ethnic, gender, etc.)
innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe, clean, and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets