Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,000.00 - $68,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
This General Manager position is with a well-established restaurant group known for its commitment to excellence in the fast-food industry. The company operates multiple locations, focusing on delivering quality food, outstanding customer service, and maintaining high operational standards. As part of a reputable franchise network, this employer emphasizes strong leadership, employee development, and adherence to food safety and health regulations. The work environment is fast-paced and dynamic, offering opportunities for career advancement within the restaurant industry through hands-on experience and continuous training.
The General Manager role is a key leadership position responsible for overseeing daily restaurant operations to ensure smooth and efficient business functioning. This involves managing a diverse team of employees by leading recruitment, onboarding, training, and performance evaluation initiatives to foster a motivated and skilled workforce. The General Manager ensures that all team members comply with dress codes, conduct policies, and company values, which include Integrity, Loyalty, Winning, Service, and Teamwork. On the operational side, the role includes managing scheduling, payroll, food ordering, inventory, and maintaining strict compliance with food safety protocols and corporate standards.
Customer service excellence is a vital part of this role, with the General Manager tasked with maintaining high service levels, ensuring prompt and accurate order delivery, and resolving customer complaints efficiently using established company procedures. Additionally, the position demands astute financial management, including budget development, sales forecasting, cost control, and detailed analysis of profit and loss statements using company reporting tools. Compliance with all regulatory requirements at local, state, and federal levels is mandatory, alongside maintaining thorough records and promptly addressing workplace safety and conduct issues.
Physical demands include a mix of office-based administrative tasks and active physical work such as lifting, cleaning, and interacting directly with customers and staff on the restaurant floor. The ability to adapt to various work environments and occasional travel for meetings or other store locations is required. This full-time role involves working flexible hours, including weekends and holidays, and candidates must possess reliable transportation. The position demands a high level of commitment to quality, leadership, and operational excellence, offering a challenging yet rewarding career path within the hospitality industry.
The General Manager role is a key leadership position responsible for overseeing daily restaurant operations to ensure smooth and efficient business functioning. This involves managing a diverse team of employees by leading recruitment, onboarding, training, and performance evaluation initiatives to foster a motivated and skilled workforce. The General Manager ensures that all team members comply with dress codes, conduct policies, and company values, which include Integrity, Loyalty, Winning, Service, and Teamwork. On the operational side, the role includes managing scheduling, payroll, food ordering, inventory, and maintaining strict compliance with food safety protocols and corporate standards.
Customer service excellence is a vital part of this role, with the General Manager tasked with maintaining high service levels, ensuring prompt and accurate order delivery, and resolving customer complaints efficiently using established company procedures. Additionally, the position demands astute financial management, including budget development, sales forecasting, cost control, and detailed analysis of profit and loss statements using company reporting tools. Compliance with all regulatory requirements at local, state, and federal levels is mandatory, alongside maintaining thorough records and promptly addressing workplace safety and conduct issues.
Physical demands include a mix of office-based administrative tasks and active physical work such as lifting, cleaning, and interacting directly with customers and staff on the restaurant floor. The ability to adapt to various work environments and occasional travel for meetings or other store locations is required. This full-time role involves working flexible hours, including weekends and holidays, and candidates must possess reliable transportation. The position demands a high level of commitment to quality, leadership, and operational excellence, offering a challenging yet rewarding career path within the hospitality industry.
Job Requirements
- Minimum of 2 years supervisory experience in a restaurant setting
- Must be at least 18 years of age
- High school diploma or equivalent, with a bachelors degree in hospitality or business management preferred
- Excellent leadership and team management skills
- Strong communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, dynamic environment
- Ability to motivate team members and manage performance
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendys International, WKS, and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling, smart safe, and POS systems (SBO.net)
- Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- Ability to work flexible hours, including weekends and holidays
- Access to reliable transportation to report to scheduled shifts, trainings, and meetings
- Willingness to work at nearby store locations within the district as needed, based on business demands
- Reasonable notice and consideration for distance will be provided
Job Qualifications
- Minimum of 2 years supervisory experience in a restaurant setting
- High school diploma or equivalent, with a bachelors degree in hospitality or business management preferred
- Excellent leadership and team management skills
- Strong communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, dynamic environment
- Ability to motivate team members and manage performance
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendys International, WKS, and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling, smart safe, and POS systems (SBO.net)
- Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- Ability to work flexible hours, including weekends and holidays
- Access to reliable transportation to report to scheduled shifts, trainings, and meetings
Job Duties
- Lead and manage a team of employees by hiring, training, motivating, and developing staff to ensure the restaurant is operating at its best
- Conduct onboarding and orientation for new team members in the companys learning management system (WKS+ and WeLearn)
- Conduct performance reviews to assess team performance and provide coaching
- Enforce uniform and grooming standards and ensure compliance with workplace conduct policies
- Demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork
- Oversee all aspects of restaurant operations, including scheduling, food ordering, inventory management, ordering, and payroll
- Ensure appropriate staffing levels based on sales volumes
- Manage restaurant opening and closing procedures, including security protocols
- Monitor and ensure compliance with daily walk-throughs, Wendys Critical Checklists, and food safety standards
- Conduct internal self-assessments using company tools (TrueView) and ensure compliance with Health Department and Wendys Food Safety Audits
- Complete weekly inventory counts and reporting when required or when serving in an acting capacity
- Cover workstations and assist during breaks when needed
- Maintain high levels of customer service by ensuring all customers are served promptly and with excellence
- Ensure customer service and speed of service metrics are achieved as defined by Wendys International and WKS Restaurant Group: Friendliness, Accuracy, Cleanliness, Speed, and Taste
- Resolve customer issues in a timely and professional manner using company customer service processes (BLAST and the No Fault Policy)
- Manage the restaurants finances, including budgeting, forecasting, and reporting
- Meet or exceed sales and profit goals while controlling costs
- Understand and analyze P&L statements using the companys reporting system (WKSConnect)
- Ensure compliance with all local, state, and federal laws and regulations
- Ensure compliance with company timekeeping policies and report any concerns to the supervisor
- Maintain records, complete reports, and ensure safety and health standards are met
- Promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the District Leader and Human Resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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