General Manager

Terrell, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,000.00 - $71,800.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

performance bonuses

Job Description

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. Known as the market leader in location-based entertainment, Urban Air has pioneered the adventure park concept and operates the largest network of adventure parks worldwide. The brand is dedicated to providing fun and inspiring experiences where kids can aim higher and achieve things they never thought possible. Urban Air combines innovative attractions and family entertainment to create a fun, safe environment for children and families to enjoy memorable outings. Garland's Urban Air location represents this commitment, offering guests engaging activities driven by high standards of customer care and operational excellence.

The role of General Manager at Urban Air Garland involves providing visionary leadership and operational oversight to ensure the park's success across multiple dimensions. The General Manager will be responsible for fostering a motivating and accountable workplace culture that aligns with Urban Air's fun, family-focused ethos. You will lead all facets of operations, including entertainment, food and beverage, guest services, and property management, coordinating with staff and franchise owners to align efforts toward shared business goals. This role centers on balancing guest satisfaction, employee development, and financial stewardship to drive revenue growth and maintain budget controls. The General Manager will implement training programs, employee recognition initiatives, and community engagement strategies to build a strong team and maintain Urban Air's reputation for excellence.

In this full-time leadership role, you will mentor and develop staff, ensuring that the team operates at a consistently high level to deliver exceptional customer service. You will handle inventory control, labor budgeting, and performance analysis to meet or exceed financial targets. Urban Air values a professional, energetic leader who can exercise sound judgment, communicate clearly, and adapt quickly to dynamic business needs. The ideal candidate has at least 3 years of experience in facility operations and management within hospitality or related industries such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. Strong computer skills, particularly with Microsoft Office, are also essential.

If you are passionate about leading a dynamic team, elevating guest experiences, and driving operational success in an exciting and fast-paced environment, this opportunity at Urban Air Garland is the perfect fit. Join a company that values innovation, diversity, and a positive atmosphere for both employees and guests, and help us continue to set the standard for indoor adventure entertainment.

Job Requirements

High school diploma or equivalent
Minimum 3 years of experience in facility operations and management within hospitality or related industry
Proven leadership ability in managing teams
Strong interpersonal and communication skills
Knowledge of inventory control and labor budgeting
Proficiency in Microsoft Office Suite
Ability to create and execute training programs
Demonstrated ability to meet financial objectives
Ability to maintain professionalism and positive attitude
Capacity to adapt to changing business needs
Strong decision-making and problem-solving skills
Commitment to fostering a safe and enjoyable environment for guests and staff
Must be able to work flexible hours including weekends and holidays
Legal authorization to work in the United States

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required Theme Parks Family Entertainment Centers Hotels Resorts Casinos or Restaurants
3+ years of experience in Facility Operations and Management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional energetic self-motivated and able to motivate others and have a positive attitude
Intermediate computer skills - Microsoft Office Excel Word PowerPoint
Professional grooming and conduct must be constantly displayed
Adaptability flexibility and general enthusiasm for the business
Strong communication skills ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees management and vendors
Ability to maintain and project professionalism internally and externally at all times
Ability to establish and communicate a vision for the park
Flexible in approach can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity thought ethnic gender etc
Innovative and strategic thinker

Job Duties

Hire train and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe clean and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment food beverage attractions and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties fostering high staff morale upholding operational standards
Assist franchise owners in holding managers accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets