General Manager

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $44,900.00 - $67,100.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

performance bonuses

Retirement Plan

Training opportunities

Job Description

WingHouse Bar & Grill is a vibrant sports bar and restaurant chain dedicated to providing guests with a premier viewing experience for sports events alongside a menu of delicious, hearty food and refreshing beverages. The company’s mission is clear and focused: to be the go-to place where customers can enjoy their favorite sports, indulge in a cold beer, and savor oversized portions at reasonable prices. WingHouse prides itself on the memorable dining atmosphere created by its friendly, attentive staff and spirited environment. Known for its energetic vibe and commitment to quality customer service, WingHouse Bar & Grill is a favorite destination for sports enthusiasts and families alike. As a nationally recognized brand in the casual dining and sports bar segment, WingHouse continually strives to uphold its reputation through dedicated team members and effective management practices.

The role of a WingHouse Manager is integral to sustaining the brand’s high standards and ensuring every guest has a consistent and exceptional experience. This position involves assisting and working closely with the Regional Manager to lead and nurture the restaurant team including assistant managers and support staff. The manager is tasked with creating a positive, motivating work environment, implementing operational improvements, and embodying the WingHouse philosophy in both employee interactions and guest relations. The key focus is to drive sales growth year over year, maintain profitability, and ensure satisfaction for employees and customers without compromising the restaurant’s concept or quality standards.

Managers oversee day-to-day operations including scheduling, inventory, cash handling, and compliance with health and safety regulations. They are expected to uphold the WingHouse brand by ensuring cleanliness, atmosphere, and service quality meet company expectations. Supervisory duties extend to training and developing assistant managers through the Assistant Management Development program and maintaining continual communication with staff. Managers also handle administrative tasks such as payroll, sales tracking, and personnel management. A major component of the role involves coaching staff effectively, resolving issues diplomatically, and fostering a team environment aligned with company goals.

This role requires physical stamina, the ability to work long hours with a sense of urgency, and to respond flexibly to business demands including weekends, holidays, and shift changes. Managers must be presentable, adhere to a strict uniform and grooming code, and comply with all company, state, and federal policies. Those in this role must demonstrate excellent communication skills to influence team actions, handle customer situations with professionalism, and serve as role models within the restaurant. Overall, the WingHouse Manager plays a pivotal role in driving business success while cultivating a positive workplace culture that champions the guest experience and operational excellence.

Job Requirements

Must have ability to understand and execute company systems, policies, and procedures
Must successfully complete company’s MIT training program
Must attend and complete ongoing training and state-required certifications
Must be able to start tasks with a sense of urgency and commit to long hours
Must be punctual and complete projects timely
Must prioritize and organize tasks effectively
Must adhere to grooming and uniform standards
Must comply with company, state, and federal policies and laws
Ability to work flexible shifts including holidays and weekends
Ability to lift and move up to 75 pounds
Must demonstrate good customer and employee relations
Must be able to recruit, train, and retain employees
Must have strong communication and leadership skills
Must be able to perform essential physical functions of the job.

Job Qualifications

High school diploma or equivalent
Experience in restaurant management or hospitality industry preferred
Leadership skills with ability to develop and motivate teams
Strong understanding of restaurant operations including scheduling, inventory, and cash management
Ability to manage and resolve conflicts diplomatically
Excellent verbal and non-verbal communication skills
Successful completion of company management training programs including MIT and any state-required certification
Knowledge of health and safety regulations in food service
Ability to work flexible hours including evenings, weekends, and holidays
Proficiency with POS systems and data management tools
Ability to prioritize tasks and manage time effectively
Commitment to maintaining high standards of cleanliness and service
Demonstrated problem-solving skills and sound judgment
Customer service oriented with a strong guest focus
Skilled in employee coaching, training, and retention
Capability to handle physical demands of the job.

Job Duties

Assist and work with your Regional Manager
To lead and develop other team members including Assistant Managers and support staff
To create a positive work environment
To implement changes and improvements in a positive manner
To embrace the WingHouse philosophy and project that to employees and customers
To build and increase sales over the previous year's sales and maintain profitability while ensuring employee and guest satisfaction
To follow regulations and duties as prescribed in accordance with company guidelines
Assess the needs of the building or equipment and ensure safe operation to prevent hazards
Maintain exterior store appearance
Fill out and post Manager Schedule
Approve all employee schedules ensuring they meet labor and operational goals
Supervise and ensure Areas of Responsibilities are completed
Develop assistant managers through the Assistant Management Development program
Schedule monthly one-on-one meetings with assistant managers and weekly meetings with staff
Follow standard operating and sanitation procedures in BOH and FOH
Ensure employee motivation and satisfaction
Consistently ensure guest satisfaction and promote the WingHouse concept
Ensure location meets all WingHouse standards daily including cleanliness, atmosphere, service, guest experience, and employee interaction
Execute timing guidelines and plate presentations
Oversee restaurant illumination, music, and A.V. equipment
Ensure all WingHouse policies are adhered to
Complete daily, weekly, and monthly administrative duties including hiring, training, sales and labor tracking, payroll, petty cash, deposits, and payouts
Utilize register (POS) and Enterprise Data Mining System
Manage cash handling and reconciliation
Review Concept Girl and company training
Assess and oversee inventory process
Set objectives and budgets to meet profitability and sales goals
Build sales through approved incentives, contests, and promotions
Adhere to all company, state, and federal policies and laws
Coach and counsel employees and managers effectively
Energize and motivate managers and staff
Lead by influencing actions and opinions toward company goals
Solve problems with judgment and understanding
Build high morale and group commitment
Recruit, train, and retain employees
Delegate and follow up to attain goals
Commit to task urgency and long hours
Prioritize and schedule tasks
Understand and execute company systems, policies, and philosophies
Complete company training programs including MIT and State of Florida Management Certification
Demonstrate good customer and employee relations through communication
Handle positive and negative situations diplomatically
Maintain grooming and uniform standards as per WingHouse policy
Perform physical job demands including standing, lifting, bending, and communicating effectively
Work flexible hours including potential days off, holidays, and different shifts as needed.