GENERAL MANAGER

Texas Western Hospitality is a notable hospitality management company dedicated to providing exceptional guest experiences and operational excellence. Renowned for managing a variety of properties including hotels and resorts, Texas Western Hospitality is committed to fostering a positive environment for both guests and employees while driving business growth and profitability. The company combines industry expertise, strategic planning, and customer-focused services to ensure its properties stand out in competitive markets. With a strong emphasis on leadership, innovation, and quality, Texas Western Hospitality seeks professionals who are passionate about hospitality and dedicated to maintaining high standards of service.

The Hampton Inn & Suites Arlington, managed by Texas Western Hospitality, is seeking an experienced, talented, and driven leader to fill the critical role of General Manager. This full-time position is vital for the hotel's success and overall operational performance. The General Manager will be responsible for developing both short and long-term financial and operational plans aligned with company objectives, preparing annual budgets, and monitoring key performance metrics such as guest satisfaction and monthly financial reports. They will oversee all revenue sources across departments including rooms, housekeeping, food and beverage, and engineering, ensuring profitability and fostering strong interdepartmental collaboration.

In this leadership role, the General Manager will work closely with the Director of Sales and may also perform sales and marketing duties such as making marketing calls, attending community business functions, and coordinating promotions. Critical operational tasks include ordering supplies and equipment per company guidelines, ensuring staff receive comprehensive training including safety protocols and standard operating procedures, and routinely inspecting guest rooms and public areas for cleanliness and presentation. The General Manager is held to high standards of compliance, adhering to all franchise, company, and regulatory policies, including OSHA and health regulations.

The role also involves financial oversight such as authorizing expenditures, assisting in budget planning, producing monthly financial reports, and managing capital improvement projects with senior executive approval. Managing human resources functions including employee motivation, development, retention, and turnover control, as well as ensuring the protection of hotel assets through effective maintenance programs, are essential responsibilities. The General Manager must maintain availability 24/7, with reliable transportation, demonstrating commitment and responsiveness.

Texas Western Hospitality values professional image and communication, expecting the General Manager to uphold company policies and procedures effectively. This leadership position offers a challenging yet rewarding career opportunity within a supportive and growth-oriented environment. The General Manager will play a pivotal role in promoting the hotel’s policies and philosophies through direct and indirect interactions with employees and guests, contributing significantly to the hotel’s reputation and success.