General Manager

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,100.00 - $69,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Career growth opportunities

Job Description

Hyatt Place Orlando/Lake Buena Vista is a premier hotel that prides itself on delivering exceptional guest experiences through cleanliness and friendly service. Part of the global Hyatt Hotels Corporation, this establishment is located in the vibrant and sought-after area of Orlando, Florida, near Lake Buena Vista, providing guests with convenient access to major attractions like Disney World and Universal Studios. Hyatt Place operates as an upscale, focused-service hotel brand, catering to both business travelers and tourists by offering spacious rooms, modern amenities, and welcoming hospitality. This hotel emphasizes a clean, safe, and well-organized environment combined with warm and personalized guest interactions to ensure memorable stays. \n\nThe role of General Manager at Hyatt Place Orlando/Lake Buena Vista is vital to maintaining the high standards synonymous with the Hyatt brand. The General Manager oversees all aspects of hotel operations, focusing strongly on ensuring every room is online and ready daily and nightly to meet guest expectations. This includes supervising managers and team members in executing their daily responsibilities and operational checklists while fostering a culture of teamwork, excellence, and continuous improvement. The position demands a leader who is hands-on in daily operations, from conducting cleanliness walkthroughs of guest rooms and public spaces to auditing and maintaining compliance with fire, safety, and quality assurance standards. The General Manager also plays a crucial role in onboarding new team members, training staff, managing schedules, handling financial processes like purchase orders and invoice approvals, and supporting overall hotel revenue and guest satisfaction goals. \n\nSuccess in this role is measured through guest satisfaction scores, performance ratings from regional vice presidents, clean and effective handovers between shifts, and adherence to a spotless and well-maintained hotel environment. The General Manager must excel at fostering collaboration and clear communication among all employees while leading by example with a positive attitude and commitment to the brand's quality guidelines and hospitality standards. This leadership position at Hyatt Place Orlando/Lake Buena Vista offers a dynamic and rewarding opportunity for candidates passionate about hospitality management and delivering world-class guest service.

Job Requirements

Bachelor’s or Associate’s degree preferred
Previous supervisory experience preferred
Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
Must be 18 years of age or older
Must meet legal age to serve alcoholic beverages at select properties
Valid driver’s license required
Must be able to work varied schedule including evenings, nights, weekends, and holidays
Must be proficient in Windows operating systems and company-approved spreadsheets and word processing
Must have a positive attitude and willingness to learn
Must be able to follow established guidelines and procedures
Must handle stressful and high-pressure situations while maintaining composure
Must have effective listening and conflict resolution skills
Must be attentive to detail and able to meet deadlines
Must have financial skills including basic arithmetic functions
Must communicate information and ideas clearly in English
Must lead team members to provide friendly service
Must be willing to travel as required
Must maintain professional appearance according to uniform standards

Job Qualifications

Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work well in stressful, high-pressure situations while maintaining composure
Effective listening and conflict resolution skills
Competent in financial understanding and basic arithmetic
Attention to detail and ability to meet deadlines
Proficiency in Windows operating systems and company-approved spreadsheets and word processing
Clear verbal and written communication skills
Leadership in providing friendly service with a smile
Legal age to serve alcoholic beverages at applicable properties
Valid driver's license
Basic market knowledge
Minimum age of 18
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Bachelor’s or Associate’s degree preferred
Previous supervisory experience preferred
Progressive hospitality industry experience including Rooms and Food & Beverage departments preferred

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests' names whenever possible to ensure they feel welcomed
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of all hotel features and amenities
Support and be aware of all groups and events at the hotel
Use relevant technology effectively for the role
Answer incoming calls with friendly service and approved greetings
Keep all workspaces clean and organized both front and back of house
Participate in cleaning guest rooms and public spaces as needed
Greet guests with hospitality while cleaning
Complete all operational checklists on time and with 100 percent accuracy
Ensure shift handover reports are accurate and timely
Maintain a clean and flawless uniform and be well-groomed according to standards
Communicate clearly and professionally with team members
Demonstrate a willingness to stretch beyond traditional roles to meet business and guest needs
Work collaboratively to create a welcoming environment and positive workplace
Conduct daily supervision walks including guest rooms and public spaces
Verify all rooms meet cleanliness standards daily
Onboard new team members following checklist processes
Ensure daily summary and night audit processes are completed as per policy
Start and complete shift handover reports
Upload required daily reports to the management platform
Oversee adherence to brand quality assurance standards
Conduct self-audits and make corrections as needed
Enforce uniform and greeting standards among team members
Certify fire and life safety inspections are current
Confirm preventive maintenance tasks are performed and checked
Monitor adherence to established team member work schedules
Foster a culture of learning and safety
Ensure staff training and development
Provide daily constructive feedback with positivity
Review team member time clock punches daily
Manage purchase order and invoice processes properly
Keep storage areas clean and follow inventory programs diligently