General Manager

West Valley City, UT, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and development programs

flexible scheduling

Job Description

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skincare, hair care products, and salon services. With over 25,000 products spanning approximately 500 renowned and emerging beauty brands, Ulta Beauty offers a broad range of choices for all beauty enthusiasts. The company’s extensive product offerings also include its own private label, providing customers with diverse options that cater to various preferences and budgets. Each Ulta Beauty store features a full-service salon, delivering hair, skin, brow, and makeup services, enhancing the customer experience beyond retail. Ulta Beauty is committed to cultivating an environment where the energy, passion, and excitement of beauty come alive, blending discovery and artistry to create unparalleled buying experiences for its guests. Emphasizing inclusivity, growth opportunities, and a culture where voices are heard and contributions are valued, Ulta Beauty encourages prospective employees to become part of a meaningful mission where beauty is recognized as a powerful force.

The General Manager (GM) at Ulta Beauty plays a critical leadership role in driving the store's success by aligning with the company’s mission, vision, and values. This full-time position requires a dynamic leader who is responsible for managing all facets of a single retail store, including the salon operations. The GM leads a team of managers, fostering a high-performance work environment focused on achieving top-line sales growth while maintaining operational excellence. Key responsibilities include managing sales and service performance, payroll and expense control, talent acquisition, staff development, and adherence to company policies and procedures. The GM must ensure a consistent, engaging guest experience through quality customer service initiatives, makeup applications, skincare analysis, and product demonstrations, all aimed at driving sales and guest satisfaction.

This role demands a results-driven leader who thrives in a fast-paced retail environment and demonstrates superior skills in financial management, team leadership, and process optimization. The GM is expected to promote a culture of accountability and teamwork, driving store profitability through effective scheduling, forecasting, and compliance with Ulta Beauty’s standards. Leadership responsibilities extend to developing a diverse team, implementing robust training programs, conducting performance reviews, and succession planning to guarantee continuous professional growth and operational success. The GM also ensures workplace safety, inventory control, cash management, and loss prevention are prioritized to protect company assets. As a champion of inclusivity and engagement, the GM fosters open communication, operational collaboration, and a shared commitment to Ulta Beauty's goals.

Availability for a flexible schedule that includes evenings, weekends, holidays, and the ability to close the store at least once per week is required. Additionally, the GM may need to participate in corporate meetings and conferences that involve overnight travel. The physical demands of the position include frequent walking, bending, lifting, and other mobility-related tasks. Ulta Beauty is an equal opportunity employer and embraces diversity and inclusion in its workforce, welcoming applicants from all backgrounds, including those with arrest or conviction records in compliance with applicable laws.

This opportunity offers an enriching and growth-oriented career path within a vibrant, innovative beauty retail environment. The General Manager becomes an integral part of a company transforming the world of beauty, empowering others one shade, one lash, and one cut at a time. Join Ulta Beauty and be part of a company where the possibilities are truly beautiful.

Job Requirements

education at minimum high school diploma or equivalent
3-5+ years of relevant retail management experience
proven leadership capabilities
strong communication and interpersonal skills
ability to work flexible full-time schedule including evenings, weekends, holidays
availability to close the store at least once per week
ability to attend corporate meetings and travel, including overnight stays and interstate travel
maintain valid identification for airline travel

Job Qualifications

bachelor’s degree is preferred
3-5+ years of fast-paced retail management or other relevant work experience
success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing team
proficient with basic technology such as Point of Sale system, Microsoft Office programs, and Apple devices
excellent written and verbal communication
strong collaboration and interpersonal skills
strong organizational skills to manage multiple tasks
ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable

Job Duties

promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty including credit, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the GM’s store
drive company profitability through operational excellence, top-line sales growth, and expense control
leverage store forecast and payroll budgets to support with store scheduling needs to maximize productivity, achieve sales and payroll goals, and complete workload on time and within the payroll budget
address any issues identified by Ulta Beauty’s financial and operational reporting as well as by store visits and audit results to achieve Ulta Beauty’s goals set for their store and drive company profitability
perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience
take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
maintain prompt, regular attendance as the GM and hold all store associates accountable to the Ulta Beauty attendance policy
attract, hire, and retain a diverse team of top talent and efficiently address any staffing needs and open positions for the store
in partnership with the DM and People Success, address policy violations with appropriate corrective action up to and including separation of employment fairly and in accordance with Ulta Beauty’s policies and procedures
build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work
create an inclusive environment that inspires and encourages the growth and engagement of associates
lead all aspects of manager and associate development including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance
regularly participate in ongoing training including brand and category education to enable continuous professional development and drive sales performance
ensure direct reports regularly participate in ongoing training including brand and category education to enable continuous professional development and drive sales performance
model a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with Ulta Beauty’s goals for their store
promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction
execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goal metrics for the store
be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
adhere to and enforce Ulta Beauty’s dress code
use the company’s scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives
use the company’s task management tool as directed to prioritize the execution of all store workload and ensure full leadership adoption and compliance with company policy
protect company assets and minimize loss by ensuring all store standards and operating procedures are met including workplace safety, inventory control, cash management, and loss prevention
execute day-to-day inventory control processes such as known theft, damages, hazardous waste, inventory adjustments, product returns and complete theft reporting as necessary
support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks
utilize company programs, tools, and resources to drive store improvements
regularly communicate with and provide feedback to field leadership on business trends and opportunities, operational challenges, merchandise needs, and competitive landscape for their store