General Manager

Celina, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,700.00 - $69,700.00

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Urban Air Adventure Parks is the leading indoor adventure park operator and a pioneer in the adventure park industry. Headquartered in Dallas, Texas, Urban Air has grown to become the largest adventure park company worldwide, known for providing unique, fun, and safe entertainment experiences for families and children. Their mission centers on helping kids have fun and encouraging them to aim higher by conquering challenges they never believed possible. Urban Air prides itself on offering a dynamic, engaging environment that fosters both enjoyment and growth for guests and employees alike.

Urban Air Frisco is seeking a General Manager who will play a critical role in driving success through strong leadership, accountability, and a commitment to maintaining the brand’s vibrant and fun culture. This full-time role calls for an energetic, professional leader who can inspire and develop a team while ensuring operational excellence across all facets of the park. The General Manager will be responsible for overseeing every aspect of the park’s operation — from guest experience and entertainment to staffing, safety, and budget management. They will also serve as a key figure in enhancing customer satisfaction and fostering a positive, inclusive workplace culture.

The ideal candidate will bring a minimum of three years of demonstrated management experience within hospitality or family entertainment sectors such as theme parks, resorts, casinos, or restaurants. This position demands an individual who is adaptable, communicative, and able to strategically lead teams toward achieving financial and operational goals. The General Manager will oversee hiring, training, and mentoring of staff, ensuring that every team member is equipped with the skills to provide exceptional service. The role also involves cultivating partnerships and maintaining a strong community presence.

This position requires proficiency in Microsoft Office and comfort with managing financial reports, labor budgets, inventory control, and marketing strategies. The General Manager must have a strategic mindset and a passion for cultivating an environment where both guests and employees enjoy coming to the park. Strong communication skills, professionalism, and the ability to motivate a diverse team are essential.

Urban Air values diversity and inclusion and is an equal opportunity employer. The company’s vibrant culture, emphasis on innovation, and commitment to excellence create an exciting workplace for driven leaders who thrive in dynamic, fast-paced environments. If you are a motivated, strategic leader with a passion for hospitality and entertainment who enjoys guiding younger staff in their career development, Urban Air Frisco offers an excellent opportunity to grow your professional journey while making a meaningful impact on the guest experience and team success.

Job Requirements

Minimum high school diploma or equivalent
At least 3 years of management experience in hospitality or entertainment sector
Proven track record in facility operations management
Ability to lead and motivate diverse teams
Strong decision-making and problem-solving skills
Proficiency in Microsoft Office including Excel and PowerPoint
Excellent communication skills
Must be professional and maintain consistent grooming standards
Ability to manage budgets and financial reports
Commitment to maintaining a safe and secure environment
Flexibility to adapt to changing business needs
Valid work authorization
Ability to work weekends, evenings, and holidays as needed

Job Qualifications

Ability to enthusiastically interact with others
Strong character and good judgment in decision-making
Experience in hospitality including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations and management
Demonstrated ability in developing team members
Demonstrated ability to achieve expected store financial results
Professional, energetic, self-motivated with a positive attitude
Intermediate computer skills including Microsoft Office
Professional grooming and conduct
Adaptability and enthusiasm for the business
Strong communication skills, both written and verbal
Ability to establish working relationships with employees, management, and vendors
Ability to maintain and project professionalism
Ability to establish and communicate a vision for the park
Flexible and adaptable to team and business needs
Accountability for high personal standards of conduct and professionalism
Appreciation of diversity
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure guests' standards are met or improved
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
Assure staffing levels and management coverage to maximize customer experience while maintaining labor budget
Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets