General Manager

Gary, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,200.00 - $63,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

performance bonuses

Professional development opportunities

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Headquartered in Dallas, Texas, Urban Air pioneered the adventure park concept and continues to be the largest adventure park operator in the world. The company is dedicated to providing an exciting, safe, and immersive environment where families and kids can have fun and aim higher by achieving things they never thought possible. Urban Air's innovative attractions and engaging atmosphere ensure an exceptional entertainment experience for all guests. The company prides itself on fostering a culture where both customers and staff can thrive in a fun and positive environment. As an equal opportunity employer, Urban Air values diversity and inclusivity across its teams.

We are currently seeking a dedicated General Manager for our Urban Air Valparaiso location. This leadership role is vital to maintaining the high standards of service, safety, and operational excellence that define the Urban Air experience. The General Manager is responsible for providing overall leadership, vision, and strategic direction to the park's operations while motivating and fostering accountability among the staff. This role focuses heavily on the development and mentorship of team members, ensuring they are well-equipped to deliver exceptional customer service and uphold company values.

The General Manager will oversee all aspects of park operations, including entertainment, food and beverage, attractions, and property management to meet financial goals and company initiatives. A significant component of this position is cultivating a strong, community-oriented environment through partnerships with local businesses and organizations. Additionally, the role requires constant attention to operational safety and cleanliness to ensure the well-being of guests and employees alike.

Financial stewardship is also central to the General Manager's responsibilities. They must manage labor budgets, monitor inventory controls, and develop actionable plans to increase revenue while controlling expenses. By analyzing financial reports, the General Manager ensures the park’s operations remain profitable and aligned with broader business goals.

Ideal candidates will have extensive experience in facility operations and management within hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. They should possess strong leadership qualities, excellent communication skills, and be adaptable to the dynamic needs of the business and team. The role demands professionalism, energy, self-motivation, and a positive attitude to inspire younger staff and create a vibrant work culture.

For those passionate about leading a team and creating memorable guest experiences, this is an exciting opportunity to join a market-leading company dedicated to innovation and fun. If you are a strategic thinker who appreciates diversity, thrives in a fast-paced environment, and is eager to develop talent and drive business success, Urban Air Adventure Parks welcomes your application.

Job Requirements

high school diploma or equivalent
minimum 3 years of experience in facility operations and management
experience in hospitality industry such as theme parks, hotels, resorts, or restaurants
strong leadership and interpersonal skills
ability to train and mentor staff
excellent communication and organizational skills
proficiency in Microsoft Office
ability to manage budgets and inventory
capacity to work in a fast-paced environment
maintain professional grooming and conduct
willingness to work flexible hours including weekends and holidays
valid driver’s license

Job Qualifications

ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations and management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
intermediate computer skills - microsoft office (excel, word, powerpoint)
professional grooming and conduct must be constantly displayed
adaptability, flexibility, and general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees, management, and vendors
ability to maintain and project professionalism, internally and externally, at all times
ability to establish and communicate a vision for the park
flexible in approach
can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity (thought, ethnic, gender, etc.)
innovative and strategic thinker

Job Duties

hire, train, and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing area leads and certified trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe, clean, and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets