Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $58,300.00 - $87,200.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee wellness programs

Job Description

University of the Pacific, located in Stockton, California, is a prestigious private university known for its commitment to academic excellence, community engagement, and innovative programs. Founded in 1851, it holds the distinction of being California's first university, offering a broad range of undergraduate and graduate programs across various disciplines. The University emphasizes experiential learning, diversity, and inclusiveness, providing students with valuable real-world experiences alongside rigorous academic coursework. With a vibrant campus life and robust community connections, the university fosters growth, leadership, and a commitment to service among its students and faculty.

The University of the Pacific is launching an exciting new venture: the Jie Du Inn, an on-campus boutique inn housed within a beautifully renovated historic property on the Stockton campus. Scheduled to open in 2026, the Jie Du Inn will feature 19 rooms and serve not only as a premier hospitality and lodging destination but also a hub for the university’s experiential learning initiatives. This premier inn is designed to provide exceptional guest experiences to prospective students and their families, alumni, visiting dignitaries, university guests, and other patrons, reflecting the university’s hospitality, excellence, and community pride.

The role of General Manager of the Jie Du Inn is a strategic and high-profile leadership position designed to launch and operate the entire hospitality experience of this unique property. As the inaugural General Manager, the successful candidate will provide visionary, high-energy, and hands-on leadership from day one, overseeing every aspect of the inn’s operations including reservations, marketing, front desk, housekeeping, food and beverage, entertainment, and facilities management. This position demands a leader who is passionate about delivering a consistent, elevated guest experience aligned with the university’s values.

Moreover, the General Manager will ensure that the Jie Du Inn serves as a vital educational extension for students by integrating experiential learning opportunities across hospitality management, marketing, event planning, and operations. The role includes supervising student interns and part-time employees, coordinating with academic departments like the Eberhardt School of Business, and supporting structured learning modules and capstone projects. This aligns with the university’s mission to blend academic rigor with practical real-world application.

An exceptional understanding of budget management, forecasting, vendor contracts, and compliance is required to maintain the financial health and operational effectiveness of the Jie Du Inn. The General Manager will also cultivate a positive work environment that balances high performance with the well-being of the staff, exemplifying a collaborative and respectful culture.

In addition to operational leadership, the General Manager acts as the primary ambassador for the Jie Du Inn, maintaining brand excellence and fostering strong relationships with university admissions, alumni relations, advancement offices, athletics, and event teams. The position requires an energetic, polished presence to represent the university while hosting high-profile guests and managing small events such as private dinners, board meetings, and wedding receptions.

Compensation for this full-time, 12-month position ranges from $105,000 to $165,000 annually, reflecting the strategic importance and high levels of responsibility associated with this leadership role. The University of the Pacific values diversity, equity, and inclusion and encourages candidates who share this commitment to apply. All applicants will be subject to a background screening as part of the hiring process and must comply with related misconduct disclosure requirements.

Job Requirements

  • Bachelor's degree
  • Five years of experience as General Manager or senior operations leader in boutique or luxury hotel or high-end hospitality setting
  • Three years of experience in budgeting, forecasting, marketing, or financial reporting
  • Valid driver's license and ability to meet university fleet requirements
  • Ability to perform physical tasks including occasional lifting up to 25 pounds
  • Ability to work primarily in an office environment with extended sitting and computer use
  • Commitment to UV policy, background screening, and misconduct disclosure
  • Demonstrated commitment to diversity, equity, and inclusion

Job Qualifications

  • Bachelor's degree
  • Five years of experience as General Manager or senior operations leader in boutique, luxury hotel or high-end hospitality setting
  • Three years of experience in budgeting, forecasting, marketing, or financial reporting
  • Bachelor's degree in hospitality, business, or hotel management preferred
  • Master's degree preferred
  • Familiarity with PMS/reservation systems like Cloudbeds or Little Hotelier preferred
  • Proven success in delivering exceptional guest service in a mission-driven environment
  • Strong business acumen in budgeting, forecasting, marketing, and financial reporting
  • Deep appreciation for higher education and alumni relations
  • Creative thinker with a service-first mindset
  • Experience launching or managing new hospitality ventures
  • Hands-on, collaborative, and approachable leadership style
  • Excellent interpersonal, communication, and organizational skills
  • Experience in group sales or partnership development
  • Experience working with students, interns, or in educational settings
  • Demonstrated success in innovative and visionary leadership
  • Passion for mentoring and professional development of young adults
  • Experience and sensitivity in working with diverse backgrounds and cultures
  • Demonstrated experience in advancing social justice, equity, and inclusion
  • Ability to integrate culturally responsive practices and knowledge

Job Duties

  • Define and manage all daily operations including reservations, marketing, front desk, housekeeping, entertainment, food and beverage, and facilities
  • Design and implement performance standards to ensure service excellence
  • Manage budgets, forecasting, vendor contracts, compliance, and reporting
  • Hire, train, supervise and motivate staff including students
  • Serve as a hands-on leader engaged in daily operations and guest experiences
  • Ensure compliance with health, safety, and hygiene standards
  • Coordinate and collaborate with campus stakeholders
  • Serve as primary ambassador ensuring a welcoming and personalized guest experience
  • Implement feedback loops and continuous improvement processes
  • Collaborate with marketing and advancement to uphold branding and engagement
  • Maintain knowledge of local area and services to enhance guest offerings
  • Partner with Admissions for prospective student/family experiences
  • Collaborate with University Advancement for alumni and donor events
  • Coordinate with Events and Athletics for campus visitors and dignitaries
  • Mentor and supervise student interns and part-time employees
  • Align work experiences with Hospitality Management curriculum
  • Support experiential learning modules and capstone projects
  • Oversee scheduling and service of small events such as private dinners and wedding receptions
  • Ensure exceptional service quality and facility readiness for events
  • Coordinate with campus scheduling systems

Job Criteria

Experience

Expert Level (7+ years)


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