General Manager

New Haven, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,200.00 - $73,600.00

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Career-long training

development opportunities

Employee Discounts

Retirement Plan

flexible scheduling

Job Description

Eli's Restaurant Group is a well-established and highly regarded hospitality company known for its outstanding culinary offerings and exceptional service standards. With a reputation for creating memorable dining experiences, Eli's prides itself on being a great place to work where creativity, passion, and dedication are valued and nurtured. The group operates multiple restaurants that focus not only on food quality but also on delivering an ideal customer experience that keeps guests coming back. Eli's Restaurant Group invests heavily in its people, offering career-long training, professional development opportunities, and top-notch benefits to ensure employee satisfaction and growth within the company.

The General Manager role at Eli's Restaurant Group is pivotal to the continued success and smooth operation of each restaurant. Responsible for running the restaurant as if it were their own, the General Manager ensures that every guest receives the unparalleled Eli's Service Style experience. This dynamic leadership position requires wearing many hats and overseeing all aspects of restaurant operations, including marketing, human resources, budgeting, staffing, and inventory control. General Managers are tasked with maintaining high standards of quality, service, and overall operations, while working closely with corporate partners to keep the restaurant financially sound and aligned with business objectives.

This role demands a strong leader with excellent people management capabilities who can effectively resolve conflicts, coach and develop their team, and promote a positive work environment. The General Manager must also have a deep understanding of business financials, including forecasting, budgeting, and profit and loss reports, to drive sales and ensure operational efficiency. Managing labor, inventory, and waste are key responsibilities, as is maintaining compliance with sanitation standards, liquor laws, and safety regulations.

Additionally, the General Manager is responsible for all hiring and onboarding activities, building and developing a high-performing staff, and creating a fun and safe workplace through innovation such as contests, theme nights, and staff incentives. The role involves frequent interaction with guests to address their concerns promptly and ensure complete satisfaction. Eli's seeks candidates with a background in restaurant management, strong communication skills, a commitment to excellence, and the ability to adapt to a fast-paced, high-intensity environment. This position requires flexibility with scheduling, including nights, weekends, and holidays, and a willingness to lead by example on the restaurant floor. Joining Eli's means becoming part of a family that values ambition, teamwork, and the drive to be the best in the industry, backed by a comprehensive benefits package and opportunities for continued career progression.

Job Requirements

Minimum 5 years prior restaurant management experience
Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management
Certification in Servsafe and Food Safety Handler certification or within 30 days of hiring
Training for Intervention Procedures (TIPS) certification or within 30 days of hiring
Ability to utilize Microsoft Office Suite programs especially Word, Excel, PowerPoint
Strong catering/to-go and events background
Knowledge of business financials including forecasting, budgeting, and P&L reports
Experience with bar service and knowledge of state and local liquor laws
Understanding of and demonstrated ability to manage labor, inventory and waste
Great verbal and written communication skills and strong interpersonal and conflict resolution skills
Business math and accounting skills, and strong analytical and decision-making skills
Maintain a high degree of pace and intensity for an extended period of time while performing with quality and accuracy
Listen to and comprehend communication from other managers, team members and guests over background restaurant and equipment noise
Ability to manage a large team and develop other management staff
Adhere to schedule that includes an average of 55+ hours per week and rotating shifts including nights, weekends and holidays
Flexibility to cover shifts as needed even when not previously scheduled
Adhere to company uniform and appearance policy

Job Qualifications

Minimum of 5 years prior restaurant management experience
Excellent and proven people management skills including conflict resolution, coaching, and performance management
Servsafe and Food Safety Handler certification (or within 30 days of hiring)
Training for Intervention Procedures (TIPS) certification (or within 30 days of hiring)
Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint
Strong background in catering, to-go service, and event management
Knowledge of business financials including forecasting, budgeting, and profit and loss reports
Experience with bar service and knowledge of state and local liquor laws
Ability to manage labor, inventory, and waste
Strong verbal and written communication skills
Business math, accounting skills, and strong analytical and decision-making abilities
Capacity to maintain pace and quality of work during long shifts
Ability to listen and comprehend communication over restaurant noise
Experience managing large teams and developing management staff
Flexibility to work an average of 55+ hours per week including nights, weekends, and holidays
Adherence to company uniform and appearance policy

Job Duties

Manage all areas of restaurant operations including marketing and human resources
Establish budget for food, paper, and cleaning supplies and maintain expenses within budget
Collaborate with corporate to determine appropriate staffing levels based on sales projections and forecasting
Frequently interact with guests to ensure outstanding service and resolve complaints
Maintain accurate manpower plans and prepare staff schedules according to projections and forecasts
Staff, train, and develop salaried team members through ongoing coaching and feedback
Supervise managers, chefs, and team members, providing corrective actions and recognition
Ensure high-quality food is served to guests by managing team members
Manage inventory efficiently and cost-effectively
Run the floor during service to meet service standards and ensure complete guest satisfaction
Maintain and manage checklists for all restaurant areas
Enforce company policies and handbook standards
Implement marketing initiatives and promote marketing windows
Maintain a safe, secure, and sanitary environment by following health standards and legal regulations
Drive sales, service steps, and guest satisfaction
Enforce liquor laws and Responsible Alcohol Service guidelines
Oversee hiring and onboarding processes including application reviews and interviews
Create a fun and safe work environment by implementing contests, theme nights, and staff incentives