General Manager

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,800.00 - $69,900.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee recognition programs

Job Description

Urban Air Adventure Parks is a leading name in the indoor adventure park and location-based entertainment industry. Established as the market leader, Urban Air has pioneered the concept of adventure parks, setting new standards in family-friendly entertainment. Headquartered in Dallas, Urban Air operates a growing number of locations worldwide, creating vibrant and dynamic environments that cater to kids and families seeking fun, excitement, and challenging activities. Their mission is to empower children to have fun while encouraging them to aim higher and accomplish feats they once thought unattainable. With a reputation for innovation and commitment to safety and customer experience, Urban Air combines exciting attractions such as trampolines, climbing walls, ropes courses, and arcade games all under one roof to deliver an unforgettable adventure park experience.

Urban Air New Tampa is currently seeking a dedicated and energetic General Manager to lead the team in delivering outstanding customer experiences while ensuring operational excellence. The General Manager plays a pivotal role in maintaining the park’s fun culture, while driving accountability and achieving strategic business results. This role is full-time and focuses on providing strong leadership, vision, and direction for all facets of park operations including entertainment, food and beverage, attractions, and property management.

The ideal candidate will excel in motivating staff and cultivating an environment where teamwork and exceptional customer service are the top priorities. The General Manager is responsible for hiring, training, and mentoring staff and management to develop their skills and promote internal growth. They will ensure the execution of comprehensive employee recognition programs and cultivate partnerships with community and business organizations to maintain a robust local presence.

Operational responsibilities encompass maintaining a safe, clean, and secure environment for guests and staff alike, while adhering to operational standards and company philosophies. The General Manager must demonstrate expertise in managing business finances by analyzing reports, controlling expenses, and driving revenue growth to meet or exceed the park's annual budgets. This includes overseeing inventory control, maintaining proper staffing levels within labor budgets, and executing company marketing strategies to capitalize on market opportunities.

Strong communication skills, professionalism, and a positive attitude are essential as the General Manager will act as a role model for the team and a representative of the brand. Candidates should have experience in hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, with a minimum of 3 years in facility operations and management. The position requires adaptability, strategic thinking, and the ability to motivate a diverse workforce, including many young staff members who may be entering the workforce for the first time.

Urban Air values leaders who can set clear visions, hold themselves and their teams accountable, and build lasting, positive relationships across all stakeholders. If you are passionate about creating memorable experiences for guests while driving operational success in a dynamic and rewarding environment, this is the role for you.

Job Requirements

High school diploma or equivalent
minimum 3 years of facility operations and management experience
proven leadership and team-building skills
experience in hospitality industry such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
strong verbal and written communication skills
proficiency with Microsoft Office suite
ability to motivate and develop staff
maintain professional grooming and conduct
demonstrate sound judgment and decision-making abilities
flexible and adaptable to changing business needs
commitment to upholding company values and guest satisfaction
valid work authorization
ability to work various shifts including weekends and holidays

Job Qualifications

Ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations and management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
professional grooming and conduct must be constantly displayed
adaptability, flexibility, and general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees, management, and vendors
ability to maintain and project professionalism, internally and externally, at all times
ability to establish and communicate a vision for the park
flexible in approach
can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity (thought, ethnic, gender, etc.)
innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe, clean, and secure environment for all guests and staff
be responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
monitor online reviews to ensure consistent guest satisfaction or improvement
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets