General Manager

Ventura, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $100,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

DKN Hotels is a respected hospitality company known for operating hotels that emphasize excellent guest experiences, operational efficiency, and a strong commitment to community involvement. As a key player in the hotel industry, DKN Hotels prides itself on maintaining high standards across all departments such as guest relations, front desk, housekeeping, maintenance, food and beverage, sales and marketing, and more. The organization fosters a work environment that promotes teamwork, leadership development, and professional growth for its team members. With a focus on exceeding guest expectations and delivering superior services, DKN Hotels attracts dedicated professionals who thrive in dynamic, customer-centric roles.

The role of General Manager at DKN Hotels carries the crucial responsibility of overseeing the day-to-day operations of the entire property to ensure smooth, efficient, and guest-focused service. The candidate will manage multi-departmental functions including guest relations, housekeeping, maintenance, sales, marketing, human resources, accounting, and others. The position is designed for a proactive leader who can inspire and develop teams, maintain high service standards, and optimize operational performance. The General Manager plays an instrumental role in driving the hotel’s success by managing budgets, forecasting, staff supervision, loss prevention, and delivering results that align with DKN Hotels’ core values.

This role requires exceptional leadership skills to coach, mentor, and motivate employees to work cohesively and deliver results that exceed guest expectations. The General Manager will serve as a role model, exemplifying appropriate behaviors and promoting a culture of respect, integrity, and excellence. Responsibilities also extend to managing contractual negotiations, participating in community events such as Chambers of Commerce and Visitors Bureaus, and steering marketing initiatives to grow the hotel’s market presence.

Candidates should expect to work long hours over 5 to 6 days a week and handle a variety of physical activities including walking throughout the property and performing facility inspections. The ability to make timely and effective decisions related to operational challenges and guest satisfaction is crucial for this high-impact position.

DKN Hotels offers a vibrant work environment where General Managers will not only steer hotel operations but also engage in strategic planning, budgeting, and development projects such as property refurbishments. Effective communication skills are essential, as the General Manager will interact daily with supervisors, peers, subordinates, guests, and external partners to ensure everything runs seamlessly. Proficiency in computer applications like Word, Excel, and PowerPoint is preferred, alongside a solid understanding of basic accounting procedures.

This full-time leadership role at DKN Hotels offers a unique opportunity to build a rewarding career with an organization committed to professional growth and achievement in the hospitality sector.

Job Requirements

Minimum two years hotel experience at General Manager level or higher preferred
strong English oral and written communication skills
experience in hiring, training, supervision, forecasting, budget preparation, and cost control
ability to manage multi-departmental operations
strong leadership and salesmanship skills
proficient in supervising, training, coaching, and counseling
ability to make timely and effective decisions
ability to prioritize, organize and delegate work assignments
ability to maintain good team member relations
ability to develop and maintain effective guest relations
ability to direct performance of team members and follow-up with corrective action
ability to work long hours, 5 to 6 days a week
basic accounting procedures
computer skills in Word, Excel and PowerPoint preferred
operation of cash registers and calculator helpful
valid driver’s license with proof of auto liability insurance

Job Qualifications

Minimum two years hotel experience at General Manager level or higher preferred
strong English oral and written communication skills
experience in hiring, training, supervision, forecasting, budget preparation, and cost control
ability to manage multi-departmental operations
strong leadership and salesmanship skills
proficient in supervising, training, coaching, and counseling
ability to make effective decisions and prioritize tasks
ability to maintain good team member and guest relations
basic accounting knowledge
computer proficiency in Word, Excel, and PowerPoint preferred
valid driver’s license with auto liability insurance

Job Duties

Exceeding guest expectations by providing excellent service
demonstrating leadership through effective communication and decision making
developing and building teams with mutual trust and cooperation
improving service by understanding guest needs and providing coaching
coaching and developing others by identifying developmental needs
modeling appropriate behaviors as a role model
supervising and managing team members and operations
making decisions and solving problems strategically
communicating effectively with supervisors, peers, and subordinates
managing daily hotel operations ensuring quality and standards are met
guiding, directing, and motivating subordinates by setting performance standards
administrating recognition programs highlighting good performance
organizing, planning, and prioritizing work with clear goals
resolving conflicts and negotiating to settle disputes
training and teaching team members as required
performing daily tasks including reports review, bank deposits, guest relations, facility inspection, and maintenance of standards
performing periodic tasks such as hiring, training, contract negotiation, and community involvement
performing occasional tasks like overseeing refurbishments, attending sales events, and participating in budgeting
performing other duties as assigned by supervisors