General Manager

Watauga, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,000.00 - $68,800.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional Development

performance bonuses

Job Description

Urban Air Adventure Parks is the leading indoor adventure park operator, known for pioneering the concept of location-based entertainment. Headquartered in Dallas, Urban Air has grown into the largest adventure park operator globally. The company specializes in providing families and kids with exciting, safe, and fun experiences that encourage them to aim higher and achieve beyond their expectations. Urban Air Adventure Parks combine a variety of attractions including trampolines, climbing walls, obstacle courses, and other entertaining activities designed to offer an unforgettable experience to guests of all ages. The company prides itself on creating an inclusive and engaging atmosphere, making it a highly sought-after destination for family entertainment. Urban Air Coppell, one of the many locations, shares the same vision and commitment to excellence while embracing diversity and promoting a positive workplace environment. It is an equal opportunity employer dedicated to nurturing growth, safety, and community engagement within its operations.

The General Manager role at Urban Air Adventure Parks is a vital leadership position that ensures the smooth operation and continuous success of the park while upholding the brand’s fun culture. This role demands a dynamic leader who can motivate and hold their team accountable, fueling both guest satisfaction and staff development. As General Manager, you will be responsible for providing overall leadership, vision, and direction on operational initiatives and company standards, establishing an environment that is not only fun but also safe and welcoming for guests and staff alike. You will spearhead the efforts to hire, train, and mentor a talented team, guiding them to achieve their full potential through effective motivation and support.

In this fast-paced and exciting environment, the General Manager will oversee all aspects of operations including entertainment, food and beverage, attractions, and property maintenance. Ensuring consistent high standards, you will implement and supervise all training programs and employee recognition plans to foster a positive workplace culture. You will cultivate strong relationships within the community through partnerships with local organizations, enhancing the park's presence and reputation.

Financial acumen is crucial for this role as you will manage budgets, monitor financial reports, and develop strategies to grow revenue while controlling expenses. Maintaining optimal staffing levels, ordering inventory responsibly, and maximizing operational efficiency are also key focus areas. The General Manager will be expected to work closely with franchise owners and management teams to set and achieve departmental goals while upholding Urban Air’s reputation for exceptional guest experiences.

Success in this role requires a robust combination of leadership skills, hospitality experience, and a passion for creating memorable moments for guests. The ideal candidate will have strong communication abilities, professionalism, flexibility, and a strategic mindset that drives innovation and continuous improvement. This opportunity is perfect for a motivated individual who enjoys mentoring others, thrives in a vibrant team environment, and is committed to delivering excellent customer service and operational excellence. If you are ready to lead a passionate team and help kids and families have fun while growing a profitable business, Urban Air Adventure Parks is the place for you. Apply now and become an influential part of an industry-leading company dedicated to adventure, fun, and community engagement.

Job Requirements

Bachelor's degree or equivalent experience
Minimum 3 years of leadership experience in hospitality or related industry
Proven track record in facility operations and team management
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Ability to work flexible hours including evenings, weekends, and holidays
Proficient with Microsoft Office suite
Physical ability to stand and walk for extended periods
Valid driver’s license
Commitment to maintaining a safe and secure environment
Willingness to uphold company values and culture

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in facility operations and management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets