General Manager

MCR, the third-largest hotel owner-operator in the United States, is a renowned company that manages a premium portfolio of 148 branded hotels including noted names such as Marriott and Hilton. Founded in 2006, MCR operates across 37 states and 106 cities with over 7,000 team members. Their portfolio is valued at approximately 5 billion dollars, demonstrating their substantial presence in the hospitality industry. The company boasts offices in major cities like New York City, Dallas, Chicago, and Richmond, Virginia, positioning itself as a leader known for innovation and excellence. MCR has received several prestigious awards including the Marriott Partnership Circle Award, the Hilton Legacy Award for Top Performer, and accolades for outstanding hotel development. This reputation sets a high standard for all leadership roles within the organization, including the General Manager position at the Homewood Suites by Hilton Baltimore-BWI Airport.

The General Manager role at Homewood Suites by Hilton Baltimore-BWI Airport is critical in ensuring that every guest experiences outstanding cleanliness and friendly service. This position holds the core mission of maintaining all hotel rooms online daily, overseeing the work and responsibilities of managers and team members, and ensuring they follow established protocols and checklists. The General Manager leads by example, embodying the values of happy guests, spotless cleanliness, product consistency, quality, and teamwork. They must conduct daily supervision including walking through guest rooms and public spaces to uphold service and cleanliness standards as well as inspect mechanical equipment for proper functioning. The role requires managing onboarding of new team members, performing audits, completing reports, and maintaining quality assurance aligned with both MCR and brand standards.

Additional responsibilities of the General Manager extend to enforcing proper attire and uniform standards to promote professionalism, certifying compliance with safety inspections, overseeing preventative maintenance, and managing adherence to work schedules. They foster a culture of learning, training, development, and coaching to enhance team capabilities and drive career growth. They are also responsible for reviewing employee time clock punches and overseeing purchase order and invoice processes to uphold financial integrity. Inventory management practices must be diligently followed to maintain an organized and efficient operation.

Successful candidates for this position should have a positive can-do attitude, the ability to rapidly evaluate situations, maintain composure under pressure, and handle conflict resolution effectively. Strong communication skills, proficiency in relevant technology including Windows and company-approved software, and a background in hospitality leadership are essential. The General Manager must be at least 18 years old, preferably hold a Bachelor's or Associate's degree, and have supervisory experience in the hospitality or service sectors. Working in this role demands physical stamina to stand for long hours, perform manual tasks such as lifting supplies, and travel if needed. It also requires excellent English language skills for communication, reporting, and interpreting business data.

This position offers comprehensive benefits including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and access to health, dental, and vision insurance after 30 days of full-time employment. MCR fosters a supportive and dynamic workplace culture, encouraging its leaders and team members to contribute to the ongoing success and high guest satisfaction levels across their hotels.