General Manager

Mt. Pleasant, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,200.00 - $70,600.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

performance bonuses

Job Description

The hiring establishment is a full-service hotel committed to providing exceptional hospitality and creating memorable experiences for its guests. This hotel operates multiple departments including Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering, all dedicated to delivering outstanding service and maintaining high standards. The hotel serves both leisure and business travelers, offering a welcoming atmosphere and community engagement that fosters positive relationships locally and enhances the guest experience. As a key player in the hospitality sector, this hotel prides itself on blending traditional hospitality values with innovative service techniques to ensure every guest feels valued and cared for.

The role being offered is that of a General Manager who will oversee the entire operation and administration of the hotel. This leadership position is responsible for driving profitability while ensuring guests receive top-tier service across all departments. The General Manager will play a pivotal role in strategizing and implementing operational systems that uphold the hotel’s reputation for excellence. Responsibilities include fostering a culture focused on experiential hospitality where unique and memorable guest experiences are the norm. This individual will lead by example, supporting and motivating teams to reach personal and professional goals. In addition to internal management duties, the General Manager will act as the ambassador of the hotel within the community, strengthening local partnerships and representing the property's brand positively. Essential to success in this role is the ability to manage budgets, forecast financial outcomes, and supervise human resources functions. The General Manager will also contribute to marketing strategy development and revenue management to maximize occupancy and revenue streams. In essence, this is a comprehensive leadership role that demands a strategic thinker with hands-on management skills, a passion for hospitality excellence, and the ability to inspire and empower a diverse team to achieve outstanding results. This position offers a full-time employment opportunity within an established hotel setting aiming to combine operational efficiency with superior guest satisfaction.

Job Requirements

College degree and five years of related experience in hotel operations
Strong verbal and written communication skills
Significant attention to detail
Complete understanding of NOI profitability and budget goals
Computer skills required experience with hotel information systems preferred
Construction experience recommended however not required

Job Qualifications

College degree in hospitality management or related field preferred
Five years of related experience in hotel operations
Strong verbal and written communication skills
Significant attention to detail
Complete understanding of NOI profitability and budget goals
Experience with hotel information systems preferred
Leadership and team management skills
Knowledge of hospitality trends and guest service quality standards

Job Duties

Develop a culture forward atmosphere for the enjoyment of guests and team members alike
Focus on experiential hospitality implementing systems to provide consistently high levels of service to guests while creating unique and memorable individual experiences
Champion continued development motivation training and education of team members to achieve their personal goals and growth
Lead by example and have a roll up your sleeves get the job done as a team mentality
Be a passionate storyteller becoming intimately knowledgeable about the history and branding of the property as well as local community relationships and support of fellow hospitality businesses
Keep abreast of the competition local events and hospitality trends
Work collaboratively with managers and supervisors to meet or exceed the hotel's financial budget and guest service goals
Establish consistent operating procedures and ensure they are consistently followed
Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
Responsible for all property based human resources and accounting functions including monthly forecasting and reporting inventory cash flow and annual budget writing
Assist in the development of the annual marketing plan and budget by developing strategies to increase occupancy and revenue
Participate in weekly revenue management and sales strategies calls
Conduct daily stand-up meetings with management staff to ensure employees are informed
Ensure the cleanliness and condition of all equipment and each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
Responsible for guest service scores review the scores with the staff site areas for improvement and create incentives for hotel staff
Handle guest feedback and special requests resolve any guest issue and respond to guest reviews
Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
Show personal control by maintaining a positive attitude and staying calm and patient in all situations