Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $95,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hyatt Place Orlando/Lake Buena Vista is part of the esteemed Hyatt Place brand, renowned for providing guests with a comfortable and modern hotel experience enriched by friendly service and exceptional cleanliness standards. Managed under the ownership and operation of MCR, the third-largest hotel owner-operator in the United States, this hotel is committed to delivering outstanding hospitality within one of the world’s most vibrant travel destinations. MCR’s extensive portfolio consists of 148 premium-branded hotels, which are spread across 37 states and 106 cities, exemplifying their expansive hospitality footprint and commitment to quality. Having won multiple prestigious industry awards, including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, MCR upholds strong values centered around innovation, guest satisfaction, and operational excellence.
The role at Hyatt Place Orlando/Lake Buena Vista is that of a General Manager, a leadership position that demands dedication to the core mission of the property: ensuring spotless cleanliness and friendly service while maintaining every room online daily. The General Manager is tasked with overseeing the performance and daily duties of all managers and team members, guaranteeing that every shift runs smoothly, checklists are accurately completed, and the hotel operates at the highest standard of quality and service. This position requires a dynamic individual skilled in guest relations, operations management, team leadership, and problem-solving within the hospitality industry.
Among the primary responsibilities, the General Manager conducts daily walkthroughs of both guest rooms and public spaces to monitor cleanliness and service standards and to confirm all mechanical equipment is functioning properly. This role involves onboarding new team members, ensuring they meet the friendly service criteria and follow all processes and procedures. The General Manager also oversees auditing processes including the Daily Summary and Night Audit tasks, ensuring compliance with company policies and the submission of accurate reports. Quality assurance checks form an integral part of the job, aiming to uphold the brand’s standards through self-audits and making improvements based on external reviews.
Additionally, the General Manager plays a crucial role in fostering a positive work environment with strong teamwork, communication, and coaching techniques that cultivate employee development and career growth opportunities. Maintenance of safety standards, including fire and life safety inspections, is also an essential function. Operational efficiency is ensured by managing work schedules, time clock reviews, purchase order processes, invoice signoff, and inventory control, all aimed at maintaining a well-organized and smoothly functioning property.
Success in this role is measured by management performance ratings, guest satisfaction scores, leadership walkthrough evaluations, and adherence to product quality and teamwork standards. The ideal candidate must possess a blend of a can-do attitude, hospitality expertise, strong communication skills, and the ability to thrive under pressure. They must also demonstrate proficiency in technology and financial understanding relevant to hotel operations.
This full-time position offers a rewarding career path within a respected and expansive hospitality organization. Hyatt Place Orlando/Lake Buena Vista and MCR prioritize employee well-being by providing competitive benefits including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and health, dental, and vision insurance after 30 days for full-time employees. The General Manager role represents an exciting opportunity for an experienced hospitality professional eager to lead a thriving hotel property while contributing to MCR's ongoing success and commitment to innovation and guest satisfaction.
The role at Hyatt Place Orlando/Lake Buena Vista is that of a General Manager, a leadership position that demands dedication to the core mission of the property: ensuring spotless cleanliness and friendly service while maintaining every room online daily. The General Manager is tasked with overseeing the performance and daily duties of all managers and team members, guaranteeing that every shift runs smoothly, checklists are accurately completed, and the hotel operates at the highest standard of quality and service. This position requires a dynamic individual skilled in guest relations, operations management, team leadership, and problem-solving within the hospitality industry.
Among the primary responsibilities, the General Manager conducts daily walkthroughs of both guest rooms and public spaces to monitor cleanliness and service standards and to confirm all mechanical equipment is functioning properly. This role involves onboarding new team members, ensuring they meet the friendly service criteria and follow all processes and procedures. The General Manager also oversees auditing processes including the Daily Summary and Night Audit tasks, ensuring compliance with company policies and the submission of accurate reports. Quality assurance checks form an integral part of the job, aiming to uphold the brand’s standards through self-audits and making improvements based on external reviews.
Additionally, the General Manager plays a crucial role in fostering a positive work environment with strong teamwork, communication, and coaching techniques that cultivate employee development and career growth opportunities. Maintenance of safety standards, including fire and life safety inspections, is also an essential function. Operational efficiency is ensured by managing work schedules, time clock reviews, purchase order processes, invoice signoff, and inventory control, all aimed at maintaining a well-organized and smoothly functioning property.
Success in this role is measured by management performance ratings, guest satisfaction scores, leadership walkthrough evaluations, and adherence to product quality and teamwork standards. The ideal candidate must possess a blend of a can-do attitude, hospitality expertise, strong communication skills, and the ability to thrive under pressure. They must also demonstrate proficiency in technology and financial understanding relevant to hotel operations.
This full-time position offers a rewarding career path within a respected and expansive hospitality organization. Hyatt Place Orlando/Lake Buena Vista and MCR prioritize employee well-being by providing competitive benefits including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and health, dental, and vision insurance after 30 days for full-time employees. The General Manager role represents an exciting opportunity for an experienced hospitality professional eager to lead a thriving hotel property while contributing to MCR's ongoing success and commitment to innovation and guest satisfaction.
Job Requirements
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations and maintain composure
- Must be effective at listening to, understanding, and resolving concerns raised by co-workers and guests
- Must be able to work with and understand financial information and data
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows operating systems and company-approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Leads team members to always provide friendly service with a smile to guests
- Must meet legal age to serve alcoholic beverages at select properties
- A valid driver’s license is required
- Basic market knowledge
- Must be 18 years of age or older
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Bachelor's or associate's degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
Job Qualifications
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations and maintain composure
- Must be effective at listening to, understanding, and resolving concerns raised by co-workers and guests
- Must be able to work with and understand financial information and data
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows operating systems and company-approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Leads team members to always provide friendly service with a smile to guests
- Must meet legal age to serve alcoholic beverages at select properties
- A valid driver’s license is required
- Basic market knowledge
- Must be 18 years of age or older
- Bachelor’s or associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry including Rooms and Food & Beverage departments preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support awareness of groups and events at the hotel
- Understand relevant technology for the role and answer phone calls with friendly service
- Keep all workspaces clean and well-organized, both front and back of house
- Assist in cleaning guest rooms and public spaces as needed
- Always greet guests happily while cleaning
- Complete all operational checklists accurately and on time every shift
- Ensure shift handover reports are accurate and timely
- Maintain a flawless uniform and professional grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to stretch beyond traditional roles
- Foster collaboration to create a welcoming environment and positive workplace
- Conduct daily walks including guest rooms and public spaces to ensure cleanliness and friendly service
- Onboard new team members according to established processes
- Oversee daily summary and night audit processes
- Start and complete shift handover reports and upload to reporting platform
- Ensure adherence to brand quality standards through audits and corrections
- Enforce team member attire standards consistently
- Certify fire and life safety inspections are current and any deficiencies corrected
- Confirm preventative maintenance tasks are performed and of high quality
- Manage adherence to work schedules and shift deployments
- Build a culture of learning and safety
- Provide functional training and communicate career paths
- Deliver daily feedback with candor and positivity
- Review team member time clock punches according to policy
- Manage purchase orders through approved processes
- Process and sign off invoices accurately
- Keep approved storage areas clean and follow inventory program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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