Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Job Description
The hiring company is a dynamic multi-concept hospitality venue that seamlessly integrates entertainment, casual dining, and high-end culinary experiences. This unique establishment hosts three distinct concepts under one roof: Big Bob's Bowling, which offers an engaging and fun-filled bowling experience; Smoko Loco, a casual food service outlet with a vibrant atmosphere; and Glory Roll Sushi Bar, a high-end dining destination specializing in sushi and sophisticated beverage offerings. The venue is committed to delivering exceptional guest experiences by balancing entertainment, quality cuisine, and superior service in a cohesive environment.
The company prides itself on maintaining high standards for service, operational efficiency, and team culture. As an innovative leader in the hospitality industry, the venue fosters a workplace that values professionalism, teamwork, and hospitality, all while ensuring compliance with local regulations and brand standards. This environment encourages leadership that is not only result-oriented but also deeply committed to nurturing a positive workplace culture and delivering memorable guest experiences consistently.
The General Manager role within this multifaceted venue is a pivotal leadership position responsible for overall operational performance, financial outcomes, and the guest experience across all three concepts. This full-time position demands a hands-on, highly capable operator who excels at managing diverse service styles—from entertainment and casual dining to fine dining and premium beverage service. The General Manager acts as the senior on-site leader and serves as the primary point of accountability for guest satisfaction, team performance, cost control, regulatory compliance, and the consistent application of brand standards.
Success in this role requires exceptional organizational discipline, strong judgment, and the ability to shift fluidly between managing high-volume entertainment operations and delivering high-touch culinary and beverage experiences. The General Manager is entrusted with overseeing daily operations to ensure smooth flow, operational readiness, and safety of facilities and equipment. They also play an active role in recruiting, training, and developing management and hourly teams, building schedules that optimize labor costs while meeting business demands, and driving financial performance through rigorous cost management and profit accountability.
Furthermore, the General Manager prioritizes the guest journey by leading from the floor during peak periods, swiftly resolving issues, and fostering an environment that enhances service pacing and flow between bowling, dining, and drinking experiences. They ensure strong coordination among the culinary, bar, and service teams, facilitating seamless collaboration necessary to support specialty events and maintain the distinct identities of each concept while promoting overall operational harmony.
This role also includes maintaining strict compliance with food safety, alcohol service, workplace safety, and cleanliness standards to guarantee inspection readiness and compliance with all applicable laws. The ideal candidate will bring a minimum of five years of senior leadership experience in hospitality or related sectors, with a proven track record managing multi-revenue operations and achieving profitability targets. A background that includes experience with both front-of-house and back-of-house operations, strong labor management skills, and the ability to cultivate a professional and guest-focused culture is essential.
Overall, the General Manager position offers an exciting opportunity for a seasoned hospitality professional to lead the operations of a vibrant, multi-concept venue that combines entertainment, casual dining, and fine dining experiences. This role is designed for a leader who is committed to delivering excellence, inspiring teams, and driving business success in a fast-paced, diverse environment.
The company prides itself on maintaining high standards for service, operational efficiency, and team culture. As an innovative leader in the hospitality industry, the venue fosters a workplace that values professionalism, teamwork, and hospitality, all while ensuring compliance with local regulations and brand standards. This environment encourages leadership that is not only result-oriented but also deeply committed to nurturing a positive workplace culture and delivering memorable guest experiences consistently.
The General Manager role within this multifaceted venue is a pivotal leadership position responsible for overall operational performance, financial outcomes, and the guest experience across all three concepts. This full-time position demands a hands-on, highly capable operator who excels at managing diverse service styles—from entertainment and casual dining to fine dining and premium beverage service. The General Manager acts as the senior on-site leader and serves as the primary point of accountability for guest satisfaction, team performance, cost control, regulatory compliance, and the consistent application of brand standards.
Success in this role requires exceptional organizational discipline, strong judgment, and the ability to shift fluidly between managing high-volume entertainment operations and delivering high-touch culinary and beverage experiences. The General Manager is entrusted with overseeing daily operations to ensure smooth flow, operational readiness, and safety of facilities and equipment. They also play an active role in recruiting, training, and developing management and hourly teams, building schedules that optimize labor costs while meeting business demands, and driving financial performance through rigorous cost management and profit accountability.
Furthermore, the General Manager prioritizes the guest journey by leading from the floor during peak periods, swiftly resolving issues, and fostering an environment that enhances service pacing and flow between bowling, dining, and drinking experiences. They ensure strong coordination among the culinary, bar, and service teams, facilitating seamless collaboration necessary to support specialty events and maintain the distinct identities of each concept while promoting overall operational harmony.
This role also includes maintaining strict compliance with food safety, alcohol service, workplace safety, and cleanliness standards to guarantee inspection readiness and compliance with all applicable laws. The ideal candidate will bring a minimum of five years of senior leadership experience in hospitality or related sectors, with a proven track record managing multi-revenue operations and achieving profitability targets. A background that includes experience with both front-of-house and back-of-house operations, strong labor management skills, and the ability to cultivate a professional and guest-focused culture is essential.
Overall, the General Manager position offers an exciting opportunity for a seasoned hospitality professional to lead the operations of a vibrant, multi-concept venue that combines entertainment, casual dining, and fine dining experiences. This role is designed for a leader who is committed to delivering excellence, inspiring teams, and driving business success in a fast-paced, diverse environment.
Job Requirements
- Bachelor’s degree in hospitality, business administration, or related field preferred
- Minimum 5 years of leadership experience in multi-concept hospitality environment
- Demonstrated success in managing operational budgets and financial performance
- Strong communication and interpersonal skills
- Ability to lead and develop diverse teams
- Knowledge of safety and compliance regulations
- Proficiency in scheduling and labor management software
- Flexible availability including nights, weekends, and holidays
Job Qualifications
- 5+ years of general manager or senior leadership experience in hospitality, entertainment, or food & beverage
- Proven experience managing multi-revenue-stream or multi-concept operations
- Strong understanding of labor management, cost controls, and P&L accountability
- Experience leading both FOH and BOH teams
- High level of organization, professionalism, and decision-making ability
- Comfortable working nights, weekends, and holidays as business demands
Job Duties
- Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
- Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
- Ensure facilities, equipment, and systems are maintained to company and safety standards
- Act as the primary escalation point for operational issues and guest concerns
- Recruit, hire, train, develop, and retain management and hourly teams
- Establish clear expectations, accountability, and performance standards
- Coach managers and key leaders through regular check-ins and performance reviews
- Foster a culture of professionalism, hospitality, and teamwork across all concepts
- Own P&L performance, including labor management, COGS, controllables, and profitability
- Build and manage schedules aligned with business demand and labor targets
- Monitor sales trends, operational metrics, and guest feedback to drive improvement
- Support inventory controls, cash handling, and loss prevention practices
- Ensure a seamless and elevated guest experience across all touchpoints
- Lead by example on the floor, especially during peak periods
- Resolve guest issues promptly and professionally
- Maintain strong service pacing and flow between bowling, bar, and dining experiences
- Coordinate operations between Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar
- Ensure proper communication and collaboration between culinary, bar, and service teams
- Support specialty programming, events, and peak-period execution
- Balance volume-driven service with high-touch hospitality where required
- Ensure compliance with all local, state, and federal regulations
- Maintain food safety, alcohol service, and workplace safety standards
- Ensure required certifications (food handler, alcohol service, etc.) are current
- Uphold cleanliness, organization, and inspection readiness at all times
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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