General Manager

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. The company serves the aftermarket needs of both residential and professional consumers with a vast and largely exclusive assortment of essential pool and spa care products. Leslie's operates an integrated ecosystem comprising over 900 retail locations spread across more than 35 states, alongside backyard service and repair, a robust digital platform, and its own manufacturing and distribution divisions. This expansive setup enables consumers to engage with Leslie's products and services anytime, anywhere, and through multiple convenient channels. With over six decades of commitment to delivering best-in-class products and solutions, Leslie's places immense value on the growth and development of its team members. The company strives to foster a positive and enjoyable workplace atmosphere where team members feel respected, motivated, and enthusiastic about contributing to Leslie's overall success.

The role detailed here is that of a Store Manager responsible for overseeing the performance of a Leslie’s retail location. This position is critical in ensuring that the store not only meets but consistently exceeds customer service standards, sales goals, profitability targets, operational procedures, and merchandising objectives. The Store Manager plays a direct role in managing sales plans, profit margins, payroll, and all controllable expenses of the store. They are also accountable for executing all company-developed programs effectively and efficiently.

This position involves hiring highly competent employees, known as "A players," who possess the right skills and competencies. The Store Manager is tasked with training and developing these new hires by utilizing all required training programs and establishing high expectations for customer service excellence and creating an engaging, positive work environment. The role demands leadership that demonstrates personal example and sets clear standards for the team to follow.

The compensation for this role ranges from $42,080 to $45,080 as a base salary, with the final amount determined by the candidate’s education, experience, knowledge, skills, internal pay equity, and market data alignment. The Store Manager has multiple performance objectives including achieving or exceeding sales budget, EBITDA/SOC goals, labor rate goals, shrinkage targets, gross margin budgets, average per customer goals, customer count growth, and a 95 percent or higher mystery shop score.

In addition to operational duties, the ideal candidate must possess a comprehensive set of competencies including the ability to recruit top talent, efficiency in work output, strong organizational and planning skills, industry knowledge, a customer service mindset, assertiveness, commitment follow-through, intelligence, analytical capabilities, high performance standards, attention to detail, proactivity, coaching and development skills, strong ethics and integrity, creativity, enthusiasm, work ethic, clear communication, teamwork, and adaptability.

Leslie's emphasizes competitive compensation and extensive paid training. The benefits package includes comprehensive and flexible plans, 401K with company match, team member discounts, recognition for top performers, and significant opportunities for career advancement. Committed to diversity and inclusion, Leslie's promotes a workplace culture that values varied perspectives and backgrounds to build a strong and creative team. This employment opportunity harbors a dynamic environment for candidates eager to grow their careers while contributing meaningfully to a respected industry leader.