Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,400.00 - $63,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Paid holidays
Job Description
Logan's Roadhouse is a prominent restaurant chain renowned for its inviting atmosphere, hearty American fare, and commitment to delivering an exceptional guest experience. Known for its signature steaks, ribs, and made-from-scratch sides, Logan's Roadhouse prides itself on a casual yet vibrant dining environment that appeals to a wide variety of customers seeking quality food served with genuine hospitality. Established with a mission to become a favorite dining destination, the restaurant emphasizes not only outstanding cuisine but also the importance of creating a welcoming and memorable atmosphere for every guest who walks through its doors. The company values its team-oriented culture, focusing on employee development and operational excellence to maintain high standards across all locations.
The role of the General Manager at a single Logan's Roadhouse location is a pivotal leadership position responsible for overseeing all facets of restaurant operations to ensure outstanding performance and profitability. This full-time role commands comprehensive oversight including sales growth, profit and loss management, financial forecasting, and meticulous adherence to food safety and sanitation regulations. The General Manager spearheads the recruitment, training, and development of both management teams and hourly employees, fostering a collaborative work environment that motivates staff and maintains high service standards.
Daily, the General Manager ensures operational excellence by monitoring safety and sanitation protocols, maintaining the cleanliness and upkeep of the restaurant and its equipment, and enforcing compliance with all local, state, and federal regulations. Additionally, this position involves close attention to budgeting, labor cost control, inventory management, and customer satisfaction, with a strong focus on providing 100% table visits to guests to model exemplary hospitality behavior. The General Manager is instrumental in executing marketing strategies to attract new customers and build lasting community relationships, underscoring a commitment not only to financial success but also to social engagement.
Key responsibilities extend to financial administration including payroll accuracy, invoice management, and PCI compliance for secure payment processing. The General Manager actively manages staff scheduling, employee relations, and performance evaluations while leading regular managerial meetings and communications to ensure alignment with company policies and new initiatives. This role demands a balance of hands-on operational involvement and strategic delegation to empower managers and team members throughout the restaurant.
Moreover, the General Manager bears the responsibility of handling guest feedback professionally and promptly to uphold the brand’s reputation. They oversee compliance with ServSafe Alcohol, Food, OSHA, and HACCP standards, guarantee that all safety and security policies are followed, and maintain vendor relationships for timely and cost-effective supply procurements. Physical aspects of the role include inventory receiving, management of cash handling and bank deposits, and direct supervision of all staff members. Overall, this position enhances the Logan’s Roadhouse dining experience through dedicated leadership, exemplary service standards, and strategic management aimed at sustainable growth and operational excellence.
The role of the General Manager at a single Logan's Roadhouse location is a pivotal leadership position responsible for overseeing all facets of restaurant operations to ensure outstanding performance and profitability. This full-time role commands comprehensive oversight including sales growth, profit and loss management, financial forecasting, and meticulous adherence to food safety and sanitation regulations. The General Manager spearheads the recruitment, training, and development of both management teams and hourly employees, fostering a collaborative work environment that motivates staff and maintains high service standards.
Daily, the General Manager ensures operational excellence by monitoring safety and sanitation protocols, maintaining the cleanliness and upkeep of the restaurant and its equipment, and enforcing compliance with all local, state, and federal regulations. Additionally, this position involves close attention to budgeting, labor cost control, inventory management, and customer satisfaction, with a strong focus on providing 100% table visits to guests to model exemplary hospitality behavior. The General Manager is instrumental in executing marketing strategies to attract new customers and build lasting community relationships, underscoring a commitment not only to financial success but also to social engagement.
Key responsibilities extend to financial administration including payroll accuracy, invoice management, and PCI compliance for secure payment processing. The General Manager actively manages staff scheduling, employee relations, and performance evaluations while leading regular managerial meetings and communications to ensure alignment with company policies and new initiatives. This role demands a balance of hands-on operational involvement and strategic delegation to empower managers and team members throughout the restaurant.
Moreover, the General Manager bears the responsibility of handling guest feedback professionally and promptly to uphold the brand’s reputation. They oversee compliance with ServSafe Alcohol, Food, OSHA, and HACCP standards, guarantee that all safety and security policies are followed, and maintain vendor relationships for timely and cost-effective supply procurements. Physical aspects of the role include inventory receiving, management of cash handling and bank deposits, and direct supervision of all staff members. Overall, this position enhances the Logan’s Roadhouse dining experience through dedicated leadership, exemplary service standards, and strategic management aimed at sustainable growth and operational excellence.
Job Requirements
- Must be at least 21 years of age
- Minimum four years restaurant management experience required
- College degree preferred
- Strong written and verbal communication skills
- Energetic and flexible
- Ability to positively motivate employees to work as a team to ensure that food and service meet appropriate standards
- Ability to determine applicability of experience and qualifications of job applicants
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Well organized and detail oriented
- Follows direction with focused attention
- Strong computer skills
- Must possess proper food handler and alcohol dispensing certifications
- Meets all company service standards
- Completes all ongoing certifications and validations
- Maintains a clean area in the back of house
- Works swiftly to complete all service well tickets within company timeframes
- Performs other duties and responsibilities as required or requested
- Adhere to company uniform attire and appearance standards
Job Qualifications
- Minimum four years restaurant management experience
- Strong written and verbal communication skills
- Ability to motivate employees as a team
- Ability to evaluate experience and qualifications of job applicants
- Calm and tactful demeanor in difficult situations
- Well organized and detail oriented
- Strong computer skills
- Proper food handler and alcohol dispensing certifications
- Knowledge of company service standards
- Ability to complete ongoing certifications and validations
- Ability to work swiftly to complete service tickets
- Adherence to uniform attire and appearance standards
Job Duties
- Model hospitality skills and behaviors by conducting 100% table visits of guests in the restaurant
- Oversee restaurant operations to achieve sales and profit goals including hourly labor and cost of sales
- Research and identify marketing techniques to attract new guests
- Review and analyze monthly P&L and communicate results to managers
- Monitor budget and analyze sales data to meet revenue goals while controlling cost from food waste and labor
- Ensure PCI compliance for all credit card transaction documents
- Complete financial and payroll related administrative duties accurately and on time
- Ensure a safe working and guest environment and proper documentation of injuries and incidents
- Manage team's weekly schedule and time off requests including manager schedules
- Lead weekly manager meetings and build shift meetings
- Communicate and conduct rollouts of new company programs, policies, and procedures
- Handle guest complaints professionally and timely
- Build positive professional relationships with community members
- Manage all staffing needs including hiring, onboarding, training, and terminations
- Adhere to federal, state, and local laws and hold team accountable
- Provide performance feedback, coaching, and recognition
- Communicate employee relation issues to Human Resources
- Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards
- Delegate and follow up on tasks while remaining accountable for team and restaurant
- Unload vendor trucks and ensure inventory is properly received and rotated
- Supervise all salaried managers and hourly team members and their development
- Ensure managers understand their areas of responsibility
- Oversee proper cash handling including deposits and petty cash
- Make bank change runs for small bills and coins
- Ensure safety and security policy adherence
- Maintain vendor and supplier relationships
- Report facility concerns to Director of Operations and submit maintenance requests
- Monitor food and beverage preparation, presentation, and quality standards
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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