Job Overview
Employment Type
Full-time
Compensation
Salary
Range $125,107.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
PPO Medical
Medical HSA
prescription
Dental
Vision
telemedicine
FSA
HSA
Life insurance
AD&D
Group accident
Critical Illness
hospital indemnity
LTD
STD
EAP
401(k) retirement plan
Job Description
MV Transportation is a premier provider of transportation services across the United States, specializing in public transit, paratransit, and customized transportation solutions. As a leader in the transportation industry, MV Transportation partners with local and regional agencies to deliver safe, reliable, and accessible transit options that cater to a diverse range of passengers, including those with special needs. The company is committed to sustainability, innovation, and operational excellence, and supports a culture of diversity, equity, and inclusion. Known for its customer-centric approach, MV Transportation places a strong emphasis on safety, regulatory compliance, and employee development, ensuring the highest standards in service delivery.
The role of General Manager at MV Transportation is integral to driving the successful operation of assigned locations and contracts. This leadership position entails overseeing daily transportation contract performance, ensuring all operational activities align with both company policies and the requirements set forth by contracting agencies. The General Manager is responsible for leading all facets of the location's operations, including customer relations, staff management, safety protocols, compliance, and financial metrics.
This full-time position offers a competitive starting salary range of $125,107 to $140,000, reflecting the seniority and responsibility involved. The General Manager is tasked with managing multiple departments, including safety and training programs, vehicle maintenance, dispatching, and human resources. Effective communication and leadership skills are paramount, as the individual must engage with location staff, corporate support teams, clients, and external stakeholders like elected officials and agency directors. The role demands a strategic thinker who can develop and implement operational plans that promote efficiency, safety, and continuous improvement.
Additional responsibilities include conducting audits, managing budgets, and participating in labor and employee relations. The General Manager also provides critical insights to support contract renewals and is involved in creating and presenting annual budgets. A key part of the position is fostering a culture of motivation and accountability among the staff, ensuring high standards are maintained in customer service and operational safety. This role is ideal for a seasoned professional with extensive experience in transportation operations management, particularly in paratransit or similar sectors, who is adept at navigating regulatory requirements and managing diverse teams.
The role of General Manager at MV Transportation is integral to driving the successful operation of assigned locations and contracts. This leadership position entails overseeing daily transportation contract performance, ensuring all operational activities align with both company policies and the requirements set forth by contracting agencies. The General Manager is responsible for leading all facets of the location's operations, including customer relations, staff management, safety protocols, compliance, and financial metrics.
This full-time position offers a competitive starting salary range of $125,107 to $140,000, reflecting the seniority and responsibility involved. The General Manager is tasked with managing multiple departments, including safety and training programs, vehicle maintenance, dispatching, and human resources. Effective communication and leadership skills are paramount, as the individual must engage with location staff, corporate support teams, clients, and external stakeholders like elected officials and agency directors. The role demands a strategic thinker who can develop and implement operational plans that promote efficiency, safety, and continuous improvement.
Additional responsibilities include conducting audits, managing budgets, and participating in labor and employee relations. The General Manager also provides critical insights to support contract renewals and is involved in creating and presenting annual budgets. A key part of the position is fostering a culture of motivation and accountability among the staff, ensuring high standards are maintained in customer service and operational safety. This role is ideal for a seasoned professional with extensive experience in transportation operations management, particularly in paratransit or similar sectors, who is adept at navigating regulatory requirements and managing diverse teams.
Job Requirements
- Bachelor's degree or equivalent experience
- minimum of five years of recent experience managing paratransit call center operations or similar position
- thorough knowledge of FTA, DOT, ADA, DOJ Title VI, state DOT regulations and other transportation-related compliance requirements
- demonstrated leadership and staff development skills
- strong communication and interpersonal skills
- proven ability to manage budgets and operational metrics
- capability to work independently and in a team environment
- valid driver's license
- ability to pass background check and pre-employment drug screening
Job Qualifications
- Minimum of five years of recent experience managing paratransit call center operations or similar position
- demonstrated ability to recruit and develop staff
- evidence of building solid relationships with supervisors, peers, and subordinates
- demonstrated ability to build and continuously motivate highly effective teams
- successful track record in managing budgets and/or profit and loss responsibility
- ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management
- ability to obtain successful results without supervision
Job Duties
- Effectively manage customer relations through both direct contact and outreach programs
- identify, select, train and mentor location staff
- effectively and frequently communicate with location staff and support team members
- oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
- maintain client contact routinely to meet or exceed expectations
- conduct periodic departmental audits
- daily, weekly and monthly review of key operational metrics
- ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations
- implement, promote and adhere to company policies and procedures
- participate in location(s) labor and employee relations activities
- provide insight and information to support location(s) contract renewals
- create and present location(s) annual budget
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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