General Manager

Deltona, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,600.00 - $69,700.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible schedule

Job Description

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded in Dallas, the company has pioneered the adventure park concept and expanded to become the largest adventure park operator in the world. With a mission and vision centered on helping kids have fun and aim higher by achieving goals they never thought possible, Urban Air offers a vibrant, safe, and exciting environment for families and guests. The company prides itself on fostering an inclusive and engaging culture that encourages both staff and visitors to thrive and enjoy their experiences to the fullest.

The role of General Manager at Urban Air is a critical leadership position responsible for motivating the team, instilling accountability, and driving the success of the park while maintaining the company’s signature fun culture. The General Manager leads overall operations, staffing, community engagement, and financial performance initiatives. This role demands an individual who inspires and mentors staff, ensures excellent customer service, and guarantees a safe, clean, and efficient environment at all times. As a key figure for the park, the General Manager guides operational execution, assists in developing future leaders, and promotes positive employee relations while managing fiscal responsibility and achieving business objectives. This position requires someone with strong leadership skills, operational expertise, and a passion for delivering memorable experiences to guests.

Urban Air values diversity, innovation, and strategic thinking in its leaders. The General Manager must have excellent communication skills, the ability to build relationships, and a flexible approach to adapt to ongoing changes and team needs. This role offers an exciting opportunity to lead a dynamic team in a fast-paced, family entertainment setting with a strong focus on personal and professional growth for staff as well as guest satisfaction. The successful candidate will hold themselves to high professional standards and demonstrate a proactive, enthusiastic attitude compatible with Urban Air’s commitment to being a leader in the entertainment industry. If you are motivated by challenge, passionate about leadership, and driven to create a positive environment for both guests and employees, this role is made for you.

Job Requirements

Education equivalent to a high school diploma or higher
minimum of 3 years experience in facility operations and management within hospitality or entertainment industry
strong leadership and interpersonal skills
ability to work flexible hours including weekends and holidays
proficiency in Microsoft Office applications
ability to communicate effectively in English both written and verbally
valid driver’s license may be required
ability to maintain professionalism in a fast-paced environment
capacity to motivate and mentor employees
willingness to engage with community partners and build local business relationships

Job Qualifications

Ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required Theme Parks Family Entertainment Centers Hotels Resorts Casinos or Restaurants
3+ years of experience in facility operations and management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional energetic self-motivated and able to motivate others and have a positive attitude
intermediate computer skills - Microsoft Office Excel Word PowerPoint
professional grooming and conduct must be constantly displayed
adaptability flexibility and general enthusiasm for the business
strong communication skills ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees management and vendors
ability to maintain and project professionalism internally and externally at all times
ability to establish and communicate a vision for the park
flexible in approach can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity thought ethnic gender etc
innovative and strategic thinker

Job Duties

Hire train and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe clean and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment food beverage attractions and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties fostering high staff morale upholding operational standards
assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets