Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
bonus
Job Description
Dairy Queen is an iconic quick-service restaurant brand renowned for its delicious ice cream treats, signature Blizzard desserts, and classic fast food offerings. Established over 80 years ago, Dairy Queen has grown into a beloved franchise known for its commitment to quality, guest satisfaction, and community involvement. With thousands of locations nationwide, Dairy Queen continues to innovate and delight fans with its welcoming atmosphere, exceptional customer service, and a menu that appeals to a broad range of tastes. As a leader in the fast-food industry, Dairy Queen places great emphasis on fostering a positive work environment that encourages career growth and professional development. They pride themselves on being a brand that not only creates memorable fan experiences but also offers rewarding opportunities for employees who are passionate about hospitality and teamwork. This position offers an annual salary ranging from $55,000 to $70,000 plus bonus incentives, offering a competitive compensation package suitable for experienced professionals looking to advance their careers in restaurant management.
The Management role at Dairy Queen is central to the success of the restaurant’s daily operations and overall customer satisfaction. As a manager, you will be the ambassador of the Dairy Queen brand, responsible for the seamless management of both dining room and kitchen functions while motivating and coaching the team to perform at their best. This role emphasizes leadership qualities such as accountability, ownership, and a passion for delivering exceptional fan service. You will be tasked with developing and executing business plans in collaboration with the restaurant owner to optimize sales and profitability. The role requires strong expertise in managing restaurant profit and loss, inventory accuracy, and cash controls to meet or exceed brand standards. Hiring, training, and coaching store management and hourly team members is an essential component of this position, ensuring that the restaurant operates with a highly skilled, motivated workforce.
In addition, this position demands a strong focus on food safety, with training prioritizing safe food handling practices to guarantee a high-quality product and fan experience. Managers must embody and enforce food safety standards, maintain a clean and safe environment, and foster a positive atmosphere within the restaurant for both fans and employees. Customer service excellence is paramount; managers will enthusiastically greet fans, solve concerns calmly and effectively, and always aim to exceed expectations through timely and quality service. Managers also contribute to marketing efforts by implementing local, regional, and national promotional activities to attract new fans and increase sales. With a commitment to professionalism and a genuine passion for excellence, the Dairy Queen Management role offers a fun, rewarding challenge and the chance to build a fulfilling career within a respected brand that values growth and positivity.
The Management role at Dairy Queen is central to the success of the restaurant’s daily operations and overall customer satisfaction. As a manager, you will be the ambassador of the Dairy Queen brand, responsible for the seamless management of both dining room and kitchen functions while motivating and coaching the team to perform at their best. This role emphasizes leadership qualities such as accountability, ownership, and a passion for delivering exceptional fan service. You will be tasked with developing and executing business plans in collaboration with the restaurant owner to optimize sales and profitability. The role requires strong expertise in managing restaurant profit and loss, inventory accuracy, and cash controls to meet or exceed brand standards. Hiring, training, and coaching store management and hourly team members is an essential component of this position, ensuring that the restaurant operates with a highly skilled, motivated workforce.
In addition, this position demands a strong focus on food safety, with training prioritizing safe food handling practices to guarantee a high-quality product and fan experience. Managers must embody and enforce food safety standards, maintain a clean and safe environment, and foster a positive atmosphere within the restaurant for both fans and employees. Customer service excellence is paramount; managers will enthusiastically greet fans, solve concerns calmly and effectively, and always aim to exceed expectations through timely and quality service. Managers also contribute to marketing efforts by implementing local, regional, and national promotional activities to attract new fans and increase sales. With a commitment to professionalism and a genuine passion for excellence, the Dairy Queen Management role offers a fun, rewarding challenge and the chance to build a fulfilling career within a respected brand that values growth and positivity.
Job Requirements
- Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss
- High School diploma or equivalent
- Strong hospitality and customer service skills
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certifiable
- Excellent track record of coaching and developing employees
- Work well under pressure packed situations while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Ability to work in and out of different temperature ranges
- Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times
Job Qualifications
- Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss
- Previous quick service restaurant experience strongly preferred
- High School diploma or equivalent
- Strong hospitality and customer service skills
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certified
- Excellent track record of coaching and developing employees
- Work well under pressure while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Ability to work in and out of different temperature ranges
- Highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times
Job Duties
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Develop the restaurant's business plan by working with the owner and manage restaurant profit and loss to optimize sales and profit
- Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
- Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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