Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
bonus
Paid Time Off
Professional Development
Job Description
Dairy Queen is a well-established and beloved fast-food restaurant chain, renowned for its delicious treats and exceptional fan service. With a strong commitment to creating positive memories for every customer, Dairy Queen prides itself on offering a welcoming and friendly atmosphere where fans can enjoy quality food and impeccable service. The company operates numerous locations and continually seeks passionate individuals eager to contribute to its ongoing success and reputation for excellence. Recognized for its community involvement and dedication to customer satisfaction, Dairy Queen stands out as a leader in the quick-service restaurant industry.
The management role at Dairy Queen is a dynamic and rewarding opportunity ideal for energetic and positive professionals passionate about the brand. As a manager, you will be responsible for overseeing both dining room and kitchen operations while motivating a team to deliver outstanding fan experiences consistently. The role requires strong leadership skills, accountability, and ownership in ensuring the highest standards of service and safety. Managers serve as ambassadors of the Dairy Queen brand, maintaining professionalism and enthusiasm in all interactions. This position offers a competitive salary range of $55,000 to $70,000 annually, plus bonus opportunities, reflecting the value Dairy Queen places on exceptional management and team development.
In this role, managers are entrusted with developing and executing the restaurant's business plan in collaboration with the owner, managing profit and loss to optimize sales and profitability. They are responsible for enforcing Dairy Queen's PRIDE systems and safe food handling practices, ensuring a clean, safe, and inviting environment for both fans and team members. Additionally, managers lead hiring, training, coaching, and development initiatives to build a highly skilled and productive team. They must also address fan concerns promptly and effectively, embodying Dairy Queen's commitment to service recovery standards.
Beyond daily operations, managers play a critical role in marketing efforts by implementing local, regional, and national promotions to attract new fans and increase restaurant sales. This includes evaluating competitors' strategies and adapting to evolving consumer demands. The ideal candidate will thrive under pressure while maintaining a positive attitude and fostering a cooperative team atmosphere. Dairy Queen offers a supportive work environment focused on professional growth, making this an excellent opportunity for management professionals seeking to advance their career in the hospitality sector.
The management role at Dairy Queen is a dynamic and rewarding opportunity ideal for energetic and positive professionals passionate about the brand. As a manager, you will be responsible for overseeing both dining room and kitchen operations while motivating a team to deliver outstanding fan experiences consistently. The role requires strong leadership skills, accountability, and ownership in ensuring the highest standards of service and safety. Managers serve as ambassadors of the Dairy Queen brand, maintaining professionalism and enthusiasm in all interactions. This position offers a competitive salary range of $55,000 to $70,000 annually, plus bonus opportunities, reflecting the value Dairy Queen places on exceptional management and team development.
In this role, managers are entrusted with developing and executing the restaurant's business plan in collaboration with the owner, managing profit and loss to optimize sales and profitability. They are responsible for enforcing Dairy Queen's PRIDE systems and safe food handling practices, ensuring a clean, safe, and inviting environment for both fans and team members. Additionally, managers lead hiring, training, coaching, and development initiatives to build a highly skilled and productive team. They must also address fan concerns promptly and effectively, embodying Dairy Queen's commitment to service recovery standards.
Beyond daily operations, managers play a critical role in marketing efforts by implementing local, regional, and national promotions to attract new fans and increase restaurant sales. This includes evaluating competitors' strategies and adapting to evolving consumer demands. The ideal candidate will thrive under pressure while maintaining a positive attitude and fostering a cooperative team atmosphere. Dairy Queen offers a supportive work environment focused on professional growth, making this an excellent opportunity for management professionals seeking to advance their career in the hospitality sector.
Job Requirements
- Minimum 3-5 years of restaurant management experience with responsibility for restaurant profit and loss
- Previous quick service restaurant experience strongly preferred
- High school diploma or equivalent
- Strong hospitality and customer service skills
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certifiable
- Excellent track record of coaching and developing employees
- Work well under pressure while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Ability to work in and out of different temperature ranges
- Highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- Exhibit good manners, proper personal hygiene, and promptness
- Maintain a positive attitude at all times
Job Qualifications
- Minimum 3-5 years of restaurant management experience with responsibility for restaurant profit and loss
- Previous quick service restaurant experience strongly preferred
- High School diploma or equivalent
- Strong hospitality and customer service skills
- Proven track record of effectively managing COGS and labor
- Strong knowledge and application of safe food handling practices
- Must be ServSafe certifiable
- Excellent track record of coaching and developing employees
- Ability to work well under pressure while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Ability to work in and out of different temperature ranges
- Highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
- Exhibit good manners, proper personal hygiene, and promptness
- Maintain a positive attitude at all times
Job Duties
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Develop the restaurant's business plan by working with the owner and manage restaurant profit and loss to optimize sales and profit
- Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
- Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Ensure that Food Safety is the top training priority in store operations
- role model and enforce safe food handling practices
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
- Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors' store marketing, evaluating program results, identifying and tracking changing consumer demands
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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