General Manager

Johns Creek, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,100.00 - $70,400.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional Development

Bonuses

Job Description

Urban Air adventure parks are the leading indoor adventure park operator, providing unique location-based entertainment experiences across multiple locations. Founded and headquartered in Dallas, Urban Air has pioneered the adventure park concept and expanded to become the largest operator of these parks globally. Known for delivering fun, safe, and innovative activities for families and children, Urban Air is dedicated to promoting positive experiences that encourage kids to aim higher and achieve their potential. With a focus on community engagement and a thriving company culture, Urban Air champions both customer satisfaction and employee growth.

The role of General Manager at Urban Air is central to maintaining and elevating the company’s standards of operation and guest experience. As General Manager, you will be responsible for leading a diverse team, ensuring operational excellence, and driving the business toward financial success while preserving the fun and energetic atmosphere Urban Air is known for. This full-time position offers the opportunity to directly influence multiple aspects of the business from training and mentorship to strategic planning and financial oversight. The General Manager not only sets a vision for the park that inspires staff and excites guests but also actively participates in implementing that vision through hands-on leadership and example-setting.

In this leadership role, you will oversee all elements of park operations including entertainment, food and beverage, attractions, and property management. You will be expected to hire, train, and mentor staff, cultivating a team that consistently delivers outstanding customer service and maintains a safe and inviting environment. Leadership responsibilities extend to guiding managerial personnel, holding them accountable for departmental goals, while also enhancing employee relations and morale through effective communication and recognition programs. Financial responsibility is equally important; the General Manager monitors budgets, staffing levels, and inventory to ensure the park achieves its financial objectives without compromising guest experience.

Ideal candidates for this role are dynamic leaders with at least three years of facility operations and management experience within the hospitality sector, especially in environments like theme parks, family entertainment centers, hotels, or restaurants. Strong communication skills, the ability to motivate and develop younger staff, and proficiency in Microsoft Office are essential. You will bring professionalism, enthusiasm, adaptability, and innovative thinking to a role that requires versatility and dedication. As a key figure within the Urban Air team, you also represent the brand externally by maintaining strong community relationships and upholding the company’s positive reputation.

Joining Urban Air as a General Manager means becoming part of a vibrant company that values diversity, encourages professional growth, and prioritizes a positive guest and employee experience. If you are passionate about leadership, operational excellence, and delivering memorable moments for families, this role offers the chance to make a significant impact in a thriving and fun industry.

Job Requirements

3+ years experience in facility operations and management
Experience in hospitality industry including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
Strong communication and leadership skills
Ability to motivate and develop team members
Intermediate skills in Microsoft Office
Professional grooming and conduct
Adaptability and flexibility
Ability to establish and communicate a vision
Must demonstrate good judgment and professionalism
Positive attitude and energy
Ability to maintain relationships with employees, management, and vendors
Accountable for high standards of conduct and professionalism
Appreciation of diversity
Innovative thinking

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in facility operations & management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets