General Manager

Joliet, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,700.00 - $72,800.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

Job Description

Urban Air is a leading indoor adventure park operator and a pioneer in the location-based entertainment industry. Headquartered in Dallas, Urban Air has established itself as the largest adventure park operator globally. The company is renowned for its innovative approach to family entertainment, offering a variety of attractions that encourage kids and families to have fun, stay active, and aim higher in their personal goals. Urban Air Adventure Parks are designed to provide memorable experiences through a combination of adventure, excitement, and a safe environment, making it an ideal destination for families seeking quality entertainment and recreation. The company's mission extends beyond entertainment; it aims to inspire children to achieve things they never thought possible, fostering a positive, empowering environment for growth and enjoyment.

The role of General Manager at Urban Air is crucial for maintaining and enhancing the company’s standards of excellence. This leadership position entails overseeing all aspects of park operations, including entertainment, food and beverage services, attractions, and property management. The General Manager is responsible for driving success by motivating and leading the team, instilling accountability, and achieving measurable results while preserving the fun and energetic culture Urban Air is known for. This individual will provide vision and direction on company initiatives and operational standards, ensuring that both guests and staff enjoy a positive, supportive atmosphere.

This full-time position requires a dynamic leader who can hire, train, and mentor staff to excel in their roles, cultivating a team environment centered on exceptional customer service. The General Manager must continuously improve operational execution, focusing on safety, cleanliness, and adherence to company policies and philosophies. A key part of the job involves developing Area Leads and Certified Trainers, promoting internal growth opportunities, and ensuring strong management presence. Financial responsibility is paramount, with duties including managing budgets, analyzing reports, controlling costs, maximizing revenue, and leveraging marketing strategies to capitalize on business opportunities. The ideal candidate will have at least three years of relevant experience in facility operations and management within hospitality environments such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.

This role demands strong character, excellent judgment, and effective communication skills. The successful General Manager must be professional, self-motivated, energetic, adaptable, and able to connect with a diverse team. They will also maintain online reputation by monitoring reviews and taking proactive steps to enhance the guest experience. Urban Air values inclusivity and innovation, so this position thrives on strategic thinking and the ability to hold oneself accountable to high standards of conduct and professionalism. The General Manager will serve as a role model and mentor, especially for younger team members who often have their first job at Urban Air, guiding them to develop positive work ethics and guest service skills.

Job Requirements

high school diploma or equivalent
minimum of 3 years experience in facility operations and management
proven leadership and team management skills
strong communication and interpersonal abilities
proficiency with microsoft office (excel, word, powerpoint)
ability to work flexible hours including weekends and holidays
ability to maintain professional grooming and conduct
capacity to oversee budgeting and financial analysis
skills in conflict resolution and employee motivation
commitment to safety and operational standards

Job Qualifications

ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations & management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
intermediate computer skills - microsoft office (excel, word, powerpoint)
professional grooming and conduct must be constantly displayed
adaptability, flexibility, and general enthusiasm for the business
strong communication skills
ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees, management, and vendors
ability to maintain and project professionalism, internally and externally, at all times
ability to establish and communicate a vision for the park
flexible in approach
can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity (thought, ethnic, gender, etc.)
innovative and strategic thinker

Job Duties

hire, train, and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing area leads and certified trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe, clean, and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets