General Manager

Residence Inn Norfolk Downtown is part of MCR, the third-largest hotel owner-operator in the United States, known for its vast portfolio of premium-branded hotels across the country. Founded in 2006, MCR has grown significantly and currently manages a $5.0 billion portfolio of 148 hotels and more than 22,000 guestrooms in 37 states and 106 cities. With headquarters in New York City, Dallas, Chicago, and Richmond, Virginia, MCR operates hotels under major brands such as Marriott and Hilton, along with several independent properties. Renowned for its commitment to innovation and excellence in hospitality, MCR has earned accolades including Fast Company's 10 Most Innovative Travel Companies of 2020 and multiple prestigious hotel awards.

Residence Inn Norfolk Downtown upholds MCR's commitment to cleanliness, friendliness, and an exceptional guest experience. The General Manager at this hotel plays a pivotal role in ensuring that every room meets the highest cleanliness and service standards daily. This full-time role demands strong leadership and hands-on involvement to supervise all operational aspects, including managing team members, maintaining hotel standards, and overseeing quality assurance. The General Manager is not only responsible for the smooth daily functions of the hotel but also for fostering a positive work environment through coaching, training, and developing staff. This includes ensuring all team members are properly onboarded, equipped with necessary skills, and motivated to provide outstanding guest service. The role requires a professional capable of handling the pace and pressures of the hospitality industry, adept at communication, and committed to upholding MCR's brand standards and safety protocols.

The position involves daily supervision walks throughout guest rooms and public areas to verify cleanliness and friendly service, monitoring the condition of mechanical equipment, and ensuring preventative maintenance tasks are completed. Effective inventory management, adherence to schedules, invoice management, and purchase order processes are also essential duties. The General Manager must ensure all team members wear appropriate uniforms and maintain a professional appearance while engaging warmly with guests. This role requires someone with a can-do attitude, strong decision-making abilities, and the capability to evaluate and resolve challenges effectively, all while contributing to a collaborative and welcoming workplace culture.

Candidates are expected to possess technology proficiency, including comfort with Windows operating systems and company-approved software. Excellent communication skills and a keen understanding of financial data are important for managing budgets and resources efficiently. A valid Driver's License and meeting the legal age requirements to serve alcoholic beverages at select properties are necessary. Previous supervisory experience in hospitality or related service industries is preferred, with a bachelor's or associate's degree being advantageous.

MCR offers competitive benefits such as hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and health, dental, and vision insurance for full-time team members after 30 days. Working at Residence Inn Norfolk Downtown means being part of a respected organization dedicated to quality, innovation, and advancing careers within the hotel industry.