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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $100,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Norfolk Downtown is part of MCR, the third-largest hotel owner-operator in the United States, known for its vast portfolio of premium-branded hotels across the country. Founded in 2006, MCR has grown significantly and currently manages a $5.0 billion portfolio of 148 hotels and more than 22,000 guestrooms in 37 states and 106 cities. With headquarters in New York City, Dallas, Chicago, and Richmond, Virginia, MCR operates hotels under major brands such as Marriott and Hilton, along with several independent properties. Renowned for its commitment to innovation and excellence in hospitality, MCR has earned accolades including Fast Company's 10... Show More
Job Requirements
- Must be 18 years of age or older
- Valid Driver's License required
- Must meet legal age to serve alcoholic beverages at select properties
- Willing to work varied schedule including evenings, nights, weekends, holidays
- Ability to work under pressure maintaining composure and objectivity
- Must be attentive to detail and meet deadlines
- Proficient in Windows operating systems and company software
- Excellent communication skills in English
- Previous supervisory experience preferred
- Progressive experience in hospitality or related service industry preferred
- Bachelor's or associate's degree preferred
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to evaluate and select among alternative actions quickly and accurately
- Effective listening and conflict resolution skills
- Ability to work with financial information and basic arithmetic
- Proficient with technology including spreadsheets and word processing
- Ability to convey information and ideas clearly
- Leadership skills to inspire team to provide friendly guest service
- Knowledge of basic market conditions
- Strong organizational and teamwork skills
- Ability to train, develop, and coach staff effectively
- Commitment to safety and quality standards
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support groups and events at the hotel
- Answer all incoming calls with friendly service using approved greetings
- Keep all areas clean and well-organized both front and back of house
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily while cleaning
- Complete all operational checklists accurately and on time
- Ensure shift handover reports are accurate and timely
- Wear a clean approved uniform with nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude to meet business and guest needs
- Commit to teamwork creating a welcoming environment for guests
- Conduct daily supervision walks including guest rooms and public spaces
- Verify adherence to cleanliness standards on room inspections
- Onboard new team members and ensure onboarding processes are followed
- Complete daily summary and night audit processes per policy
- Start and complete shift handover reports, upload daily reports
- Oversee compliance with brand quality assurance standards
- Require team to wear proper uniform and greet guests with a smile
- Certify fire and life safety inspections are current and deficiencies corrected
- Confirm preventative maintenance tasks are performed and checked
- Ensure team adherence to work schedules and manage shift deployments
- Build a culture of learning including safety and training
- Communicate growth opportunities and career paths to staff
- Provide daily feedback with candor and positivity
- Review previous day time clock punches per policy
- Manage purchase order process and invoice approvals
- Maintain approved storage and follow inventory program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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