General Manager

Hoover, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,400.00 - $69,400.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Professional development opportunities

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the global leader in location-based entertainment. Founded with a vision to deliver unique, safe, and fun experiences, Urban Air has grown to become the largest adventure park operator in the world. Headquartered in Dallas, Texas, the company has revolutionized the adventure park industry by pioneering the indoor adventure park concept and consistently offering innovative attractions for families and guests of all ages. Urban Air aims to help kids and guests aim higher by creating an environment where they can have fun, challenge themselves, and achieve things they never thought possible. The culture is centered on positivity, fun, and safety, providing memorable experiences for all visitors.

Urban Air Huntsville, one of the flourishing locations within the Urban Air family, is currently seeking a General Manager. This role is a critical leadership position focused on maintaining the unique, fun culture while driving operational success and financial performance. This position requires an enthusiastic, motivated leader who can foster a team-oriented environment, instill accountability, and set clear priorities to meet company goals. The General Manager will provide comprehensive leadership, vision, and direction to the team, ensuring the delivery of exceptional guest experiences across all areas of the park including entertainment, food and beverage services, attractions, and property management.

The responsibilities of the General Manager include managing staff hiring, training, and mentorship programs, cultivating a collaborative team atmosphere to ensure top-tier customer service, and leading the management team to operate at peak productivity. This person will implement all staff training initiatives and develop leadership potential among employees through promotion and mentoring. The GM will also maintain strong community relationships by fostering partnerships with local businesses and organizations.

On the operational side, the General Manager ensures a safe, clean, and secure environment for both guests and team members. They are accountable for the smooth execution of daily operations in line with company standards and work closely with the franchise owners to hold managers responsible for departmental goals. Additionally, the role demands close monitoring of guest feedback through online reviews to continuously enhance the guest experience.

Financial oversight is a key component of the position, demanding proficiency in fiscal responsibility, inventory control, labor management, and cost control. The General Manager will execute company marketing strategies to capitalize on business opportunities and drive revenue growth. They will analyze financial reports regularly to develop actionable plans that meet or exceed annual sales and budget targets.

Success in this role requires strong character, excellent judgment, and leadership abilities focused on developing a young, vibrant workforce. Many team members are starting their first jobs, so the General Manager plays a vital role in providing guidance, fostering professional growth, and teaching exceptional guest service skills within a positive and safe environment. The ideal candidate will be professional, energetic, and able to motivate others while demonstrating a positive and adaptable attitude.

This is an exciting opportunity to join a market-leading organization passionate about high-quality entertainment and guest satisfaction. Urban Air Huntsville is an equal opportunity employer committed to diversity and inclusion. If you are a strategic thinker, enjoy leading teams, and are eager to contribute to a dynamic adventure park environment, this role is perfect for you. Apply now to become part of the Urban Air team!

Job Requirements

High school diploma or equivalent
3+ years of facility operations and management experience in hospitality or related field
proven leadership and team development skills
strong communication and interpersonal skills
ability to manage multiple priorities and adapt to change
proficiency in Microsoft Office
ability to work flexible hours including evenings and weekends
commitment to maintaining high standards of professionalism and conduct
ability to motivate and inspire a diverse team
experience in budget management and financial analysis
valid driver’s license

Job Qualifications

Ability to enthusiastically interact with others
strong character and exercises good judgment in decision-making
experience in hospitality required Theme Parks Family Entertainment Centers Hotels Resorts Casinos or Restaurants
3+ years of experience in Facility Operations and Management required
demonstrated ability in developing team members in areas of responsibility
demonstrated ability to achieve expected store financial results in areas of responsibility
must be professional energetic self-motivated and able to motivate others and have a positive attitude
intermediate computer skills - Microsoft Office Excel Word PowerPoint
professional grooming and conduct must be constantly displayed
adaptability flexibility and general enthusiasm for the business
strong communication skills ability to write and verbally communicate in a clear and concise manner
ability to establish working relationships with all employees management and vendors
ability to maintain and project professionalism internally and externally at all times
ability to establish and communicate a vision for the park
flexible in approach can readily adapt to business and team needs and changes
ability to hold oneself accountable for high personal standards of conduct and professionalism
appreciation of diversity thought ethnic gender etc
innovative and strategic thinker

Job Duties

Hire train and provide mentorship to the staff to further develop their skills
cultivate a team environment that provides exceptional customer service
implement and execute all staff training programs
assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
lead and influence managerial staff through effective motivation leveraging individual strengths to ensure maximum productivity
ensure execution of all employee recognition and incentive programs as documented
maintain a strong community presence through partnership with community and business organizations
maintain a safe clean and secure environment for all guests and staff
responsible for all aspects of the operation including entertainment food beverage attractions and property to facilitate the fulfillment of financial goals and company initiatives
continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
provide direction to the management team and ensure all staff members perform at a consistently high level
promote positive employee relations including effective delegation of managerial duties fostering high staff morale upholding operational standards
assist franchise owners in holding managers accountable for setting and meeting departmental goals
monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
capitalize business opportunities in the market area by executing company marketing strategies to drive sales
maintain systems that ensure overall fiscal responsibility for inventory control including pars and proper ordering
assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets