General Manager

Mobile, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,000.00 - $64,400.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible scheduling

Job Description

Urban Air Adventure Parks stands as the foremost indoor adventure park and a market leader in location-based entertainment. Founded and headquartered in Dallas, this pioneering entertainment company revolutionized the adventure park concept, setting new standards for fun, safety, and guest satisfaction. As the largest adventure park operator globally, Urban Air continues to expand its footprint by delivering exhilarating and engaging experiences that inspire children and families to enjoy active play, build confidence, and create lasting memories. The company's mission is to help kids have fun and aim higher, encouraging them to achieve goals they once thought were beyond reach. Known for its vibrant culture and commitment to community engagement, Urban Air values teamwork, creativity, safety, and excellent customer service.

The General Manager role at Urban Air Spanish Fort is a pivotal leadership position responsible for motivating and guiding a diverse team to achieve success while maintaining the company’s fun and energetic culture. This individual will provide overall leadership, strategic vision, and operational direction, overseeing all aspects of the facility’s daily operations including entertainment, food, beverage, attractions, and property management. The role requires a proactive leader who can instill accountability, foster team development, and ensure a positive environment for both guests and staff. By setting high standards and executing company initiatives, the General Manager ensures that every visitor enjoys a safe, clean, and memorable experience.

In this role, the General Manager will cultivate a strong community presence through partnerships and effective outreach, reinforcing Urban Air's status as a premier entertainment destination. They will hire, train, and mentor employees to enhance their skills and promote internal growth, while leveraging their strengths to achieve optimum productivity. The manager is also tasked with maintaining fiscal responsibility by managing inventory, controlling labor costs, and executing marketing strategies to drive sales and profitability. Additionally, this role demands continuous improvement of operational processes by adhering to standards and cultivating a culture of excellence throughout the team.

Urban Air Spanish Fort seeks a highly motivated, professional, and approachable leader who not only delivers operational success but also exemplifies the company’s core values. With experience in hospitality management—specifically within theme parks, family entertainment centers, resorts, or similar industries—the ideal candidate will demonstrate a strong ability to develop staff, achieve financial targets, and provide outstanding guest experiences. The General Manager must be flexible, adaptable, and an innovative thinker, equipped to meet the dynamic challenges of a fast-paced entertainment environment. This role offers a unique opportunity to lead a passionate team and make a meaningful impact on the community, creating a safe and fun destination where families can connect and thrive.

Job Requirements

Experience in hospitality required
3+ years of experience in facility operations & management
Strong communication skills
Demonstrated ability to develop team members
Professional grooming and conduct
Intermediate computer skills
Ability to establish and communicate a vision
Flexible and adaptable approach
Ability to hold oneself accountable
Appreciation of diversity
Innovative and strategic thinker

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in Facility Operations & Management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets