General Manager

Syracuse, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $70,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

bonus

employee discount

Career development opportunities

Retirement Plan

Job Description

Dairy Queen is a renowned quick-service restaurant brand known for delivering delicious treats and exceptional fan experiences. With a rich history in the foodservice industry, Dairy Queen has built a reputation for quality, innovation, and a welcoming atmosphere. As a leader in the fast-food sector, Dairy Queen continues to expand its footprint by focusing on customer satisfaction, product excellence, and community engagement. The company emphasizes a collaborative and supportive culture where employees are encouraged to bring their passion for hospitality and dedication to creating memorable moments for every fan. Dairy Queen is committed to offering career growth opportunities while fostering an environment of learning and professional development.

The role of Restaurant Manager at Dairy Queen is a dynamic management position that involves overseeing both dining room and kitchen operations to ensure an outstanding fan experience. This role requires a positive, energetic, and accountable individual who can lead by example and inspire a team to deliver superior customer service. The successful candidate will be responsible for managing the restaurant's profit and loss, developing business plans in coordination with ownership, and maintaining brand standards in inventory control, food safety, and operational excellence. The Restaurant Manager will hire, train, and coach staff, cultivating a motivated and efficient team that upholds the highest standards for quality and fan satisfaction.

This full-time position offers a competitive annual salary ranging from $55,000 to $70,000, plus bonuses, reflecting the importance of this leadership role within the Dairy Queen family. The manager will act as a brand ambassador, enthusiastically welcoming guests and seeking to exceed their expectations through timely and quality service. The role calls for strong organizational skills, the ability to work in a fast-paced environment, and a genuine passion for hospitality. With responsibilities spanning customer service, team development, marketing, and operational management, the Restaurant Manager position at Dairy Queen is both challenging and rewarding, making it an excellent opportunity for career advancement in the foodservice industry. Those who thrive in maintaining a fun and positive atmosphere while driving results will find this role especially fulfilling.

Job Requirements

minimum 3-5 years of restaurant management experience with responsibility for restaurant profit and loss
high school diploma or equivalent
strong hospitality and customer service skills
proven track record of effectively managing COGS and labor
strong knowledge and application of safe food handling practices
must be ServSafe certifiable
excellent track record of coaching and developing employees
work well under pressure packed situations while maintaining a great attitude
comfortable standing for entire shift and able to lift 50 pounds
ability to work in and out of different temperature ranges
must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
exhibit good manners, proper personal hygiene, and promptness
have fun and maintain a positive attitude at all times

Job Qualifications

minimum 3-5 years of restaurant management experience with responsibility for restaurant profit and loss
previous quick service restaurant experience strongly preferred
high school diploma or equivalent
strong hospitality and customer service skills
proven track record of effectively managing COGS and labor
strong knowledge and application of safe food handling practices
must be ServSafe certifiable
excellent track record of coaching and developing employees
work well under pressure packed situations while maintaining a great attitude
comfortable standing for entire shift and able to lift 50 pounds
ability to work in and out of different temperature ranges
must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment
exhibit good manners, proper personal hygiene, and promptness
have fun and maintain a positive attitude at all times

Job Duties

be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
enthusiastically greet and welcome fans to the Dairy Queen brand
strive to exceed fan expectations and deliver fan first service through timely and quality service
develop the restaurant's business plan by working with the owner and manage restaurant profit and loss to optimize sales and profit
meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
create and maintain a positive, safe, clean, and inviting environment for fans and team members