General Manager

Fayetteville, AR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $85,000.00 - $100,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

performance bonuses

Job Description

Golden Corral is a leading American restaurant chain known for its all-you-can-eat buffet and grill, offering a diverse menu with a focus on quality, fresh ingredients, and exceptional customer service. Established in 1973, Golden Corral has grown to become a popular dining destination with hundreds of locations nationwide. The company prides itself on creating a welcoming atmosphere where families and guests of all ages can enjoy a variety of delicious meals in a friendly environment. Operating as a franchise system, each restaurant is committed to maintaining high standards of food safety, cleanliness, and operational excellence, supported by a strong corporate team and extensive training programs for its employees. Golden Corral emphasizes leadership development, teamwork, and community involvement as core values that drive its success and reputation in the hospitality industry.

The position of General Manager within Golden Corral's Operations Department, specifically overseeing restaurant operations, is critical to the overall success and performance of the establishment. Reporting to the Director of Operations, the General Manager is responsible for leading a team that includes the Hospitality Manager, Kitchen Manager, Assistant Managers, Crew Leaders, and Crew Trainers. The role requires a proactive leader who can ensure that all operational systems and standards outlined in the company’s Operations Manual are strictly adhered to and effectively communicated. This includes overseeing budget control for sales, food costs, labor, and other operating expenses, ensuring profitable management of the restaurant.

As a key player in restaurant operations, the General Manager is accountable for managing all assets including financial resources, facilities, and human resources in full compliance with company policies and all applicable federal and state regulations. They are tasked with driving continuous improvement through adherence to the Restaurant Operations Improvement Process (ROIP) standards and are expected to provide coverage on the front or back of the house as necessary. The role also involves recruiting, selecting, and orienting new managers while fostering ongoing development through training programs such as the Fast Pass for Success. The General Manager plays a vital role in motivating and recognizing team members for exemplary performance to enhance employee morale and retention.

Additionally, this role requires the development and implementation of both national and local marketing programs aimed at increasing customer counts and sales. Safety and health standards are a priority, and the General Manager must ensure the execution of company health and safety programs to maintain a secure environment for both staff and guests. Effective communication within the restaurant team is essential, with systems in place to support timely updates and information sharing. This multifaceted leadership position demands a combination of operational expertise, strong interpersonal skills, and a dedication to the highest hospitality standards to provide guests with an outstanding dining experience consistently.

Job Requirements

Education and training normally associated with completion of a degree program - business or hospitality
Three to five years experience in managing a restaurant with diversified menu offerings
Preferred one year Golden Corral restaurant management experience as an associate manager
Successful completion of the Golden Corral Manager in Training Program
Position requires standing and walking for periods of 2-5 hours without a rest break
Ability to complete complex administrative tasks
Occasional moderate to heavy lifting and carrying (10-25 pounds), bending and reaching overhead
Work environment includes heavy customer contact, use of cooking equipment and slippery walking surfaces
Position operates under minimal day-to-day supervision

Job Qualifications

Business or hospitality degree or equivalent experience
Three to five years experience managing a restaurant with diversified menu offerings
One year Golden Corral restaurant management experience preferred
Successful completion of Golden Corral Manager in Training Program
Strong leadership and team development skills
Excellent communication and interpersonal skills
Ability to manage budgets and control expenses
Knowledge of food safety and health regulations

Job Duties

Provide leadership to kitchen manager, hospitality manager and assistant managers through training, coaching, performance appraisal and development to ensure guests receive a pleasurable dining experience
Ensure all Golden Corral operations systems are in place for the restaurant in accordance with the Operations Manual
Ensure the restaurant is operated within budget for sales, food, labor and controllable operating expenses
Manage all company assets including financial, facility and human resources in accordance with company policy and all federal and state regulations
Ensure all company policies are followed including the Code of Ethics
Ensure Restaurant Operations Improvement Process (ROIP) standards are met
Provide coverage for the front of the house or back of the house when the kitchen manager or hospitality manager is away
Coach associate managers and other team members when problems are identified and follow-up to ensure corrections are made
Recruit, select and orient assistant managers into Golden Corral utilizing approved selection and interview process
Ensure coworkers and assistant managers participate and certify in the Fast Pass for Success program in order to develop members of the team
Recognize members of the restaurant team for exemplary performance, length of service awards, 100 Club and other special occasions
Train crew leaders, crew trainers, assistant managers, kitchen manager and hospitality manager on changes in Golden Corral standards, recipes, marketing promotions and new policies
Train, implement and execute company health and safety programs to ensure a safe environment for team members and guests
Ensure systems are in place to support timely and regular communications to members of the restaurant team
Provide input and assist the Director of Operations in the development of the restaurant’s budget
Ensure that the 17 priorities are maintained and regular preventive equipment maintenance is performed in the restaurant as well as outside of the restaurant including signs, parking lot and landscaping
Execute national restaurant marketing programs and develop and implement local restaurant marketing programs to drive customer counts and sales