
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,000.00 - $62,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
performance bonuses
Job Description
Logan's Roadhouse is a well-established American restaurant chain known for its casual dining experience that emphasizes hearty meals, a friendly atmosphere, and excellent guest service. The brand offers a unique combination of classic roadhouse fare, including steaks, ribs, and freshly prepared sides, complemented by a warm and welcoming environment that appeals to families and individuals seeking quality and comfort. With locations across the country, Logan's Roadhouse prides itself on operational excellence, maintaining high standards in food preparation, safety, sanitation, and customer satisfaction. This dedication to quality and consistency has made Logan's Roadhouse a preferred dining destination for many seeks a reliable and enjoyable restaurant experience. The company fosters a strong team culture, promoting employee development through comprehensive training and leadership opportunities.
The General Manager at Logan's Roadhouse plays a pivotal role in the successful operation of a single restaurant location, bearing full responsibility for driving sales growth, managing profit and loss, and ensuring compliance with all relevant company and governmental policies. This leadership position involves overseeing all daily activities, including financial forecasting, labor management, quality assurance, guest relations, and facility maintenance. As the primary face of the restaurant, the General Manager must exemplify hospitality skills by engaging personally with guests and leading by example to create a welcoming atmosphere. They are tasked with training and developing both management and hourly employees, fostering a motivated and cohesive team that can consistently deliver exceptional service.
In this operational leadership role, the General Manager is also accountable for safety and sanitation practices to maintain a safe environment for guests and team members alike. They monitor financial performance closely, regularly reviewing profit and loss statements to identify opportunities for improvement and implementing effective marketing strategies to drive guest traffic and increase revenue. Staffing responsibilities include recruiting, interviewing, onboarding, and training new hires to maintain optimum staffing levels and ensure a high level of service quality. Furthermore, the General Manager communicates and enforces company policies with all team members, handles guest complaints professionally and promptly, and maintains strong community relationships to enhance the restaurant's local presence. This position requires strong organizational skills, the ability to multitask efficiently, and a commitment to upholding the standards that make Logan's Roadhouse a leader in casual dining. Employment is full-time, offering competitive compensation that reflects the importance and scope of the position.
The General Manager at Logan's Roadhouse plays a pivotal role in the successful operation of a single restaurant location, bearing full responsibility for driving sales growth, managing profit and loss, and ensuring compliance with all relevant company and governmental policies. This leadership position involves overseeing all daily activities, including financial forecasting, labor management, quality assurance, guest relations, and facility maintenance. As the primary face of the restaurant, the General Manager must exemplify hospitality skills by engaging personally with guests and leading by example to create a welcoming atmosphere. They are tasked with training and developing both management and hourly employees, fostering a motivated and cohesive team that can consistently deliver exceptional service.
In this operational leadership role, the General Manager is also accountable for safety and sanitation practices to maintain a safe environment for guests and team members alike. They monitor financial performance closely, regularly reviewing profit and loss statements to identify opportunities for improvement and implementing effective marketing strategies to drive guest traffic and increase revenue. Staffing responsibilities include recruiting, interviewing, onboarding, and training new hires to maintain optimum staffing levels and ensure a high level of service quality. Furthermore, the General Manager communicates and enforces company policies with all team members, handles guest complaints professionally and promptly, and maintains strong community relationships to enhance the restaurant's local presence. This position requires strong organizational skills, the ability to multitask efficiently, and a commitment to upholding the standards that make Logan's Roadhouse a leader in casual dining. Employment is full-time, offering competitive compensation that reflects the importance and scope of the position.
Job Requirements
- Must be at least 21 years of age
- Minimum four years restaurant management experience required
- College degree preferred
- Strong written and verbal communication skills
- Energetic and flexible
- Ability to positively motivate employees to work as a team
- Ability to determine applicability of experience and qualifications of job applicants
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Well organized and detail oriented
- Follows direction with focused attention
- Strong computer skills
- Must possess proper food handler and alcohol dispensing certifications
- Meets all company service standards
- Completes all ongoing certifications and validations
- Maintains a clean back-of-house area
- Works swiftly to complete all service well tickets within company timeframes
- Performs other duties and responsibilities as required or requested
- Adhere to company uniform attire and appearance standards
Job Qualifications
- Minimum four years restaurant management experience
- Strong written and verbal communication skills
- Ability to motivate employees positively
- Experience in hiring, training, and staff development
- Ability to handle guest complaints professionally
- Strong organizational and detail-oriented skills
- Basic financial knowledge including budget monitoring and P&L analysis
- Knowledge of safety, sanitation, and food handling regulations
- Strong computer skills
- Possession of proper food handler and alcohol dispensing certifications
- Ability to lead and manage teams effectively
- College degree preferred
Job Duties
- Model hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant
- Oversee restaurant operations to achieve sales and profit goals including hourly labor and cost of sales
- Research and identify marketing techniques to attract new guests
- Review and analyze monthly profit and loss statements and communicate results to managers
- Develop plans to impact areas of opportunity
- Monitor budget and analyze sales data to meet revenue goals while controlling cost from food waste and labor
- Ensure PCI compliance for all credit card transaction documents
- Complete financial and personnel/payroll administrative duties accurately and on time
- Ensure a safe working and guest environment reducing risk of injury and accidents
- Manage team's weekly schedule and time off requests including manager schedules
- Lead weekly manager meetings and build shift meetings
- Communicate and conduct rollouts of new company programs, policies, and procedures
- Handle all guest complaints in a timely and professional manner
- Build positive relationships with community members
- Ensure proper staffing levels, review applications, interview candidates, onboard new hires, conduct orientation and training, and manage terminations
- Adhere to federal, state, and local laws and company policies ensuring team compliance
- Provide performance feedback, coaching, progressive discipline, development goals, and recognition
- Communicate employee relations issues to human resources
- Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards
- Delegate tasks responsibly while remaining accountable
- Unload vendor trucks and ensure inventory is properly received and rotated
- Supervise salaried managers and hourly team members and their development
- Ensure managers understand areas of responsibility
- Oversee proper handling of cash including deposits and logging
- Make bank change runs
- Enforce safety and security policies
- Maintain relationships with vendors and suppliers
- Report and submit maintenance and repair issues
- Monitor food and beverage preparation, presentation, and quality
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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