Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,500.00 - $65,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Burger King is a globally recognized fast-food restaurant chain renowned for its flame-grilled burgers and quick service. Founded in 1954, Burger King has established itself as a leader in the quick-service restaurant industry, operating thousands of locations worldwide. The company is known for its commitment to quality, customer satisfaction, and a strong operational model that emphasizes efficiency and employee development. As a part of the fast-paced food service sector, Burger King focuses on delivering consistent, high-quality food along with a friendly and welcoming customer experience. The company fosters a dynamic work environment where innovation, teamwork, and dedication are highly valued. Employment with Burger King offers the opportunity to be part of a large, supportive network with excellent potential for career growth and development within the restaurant and hospitality industries.
The role of the Restaurant General Manager (RGM) at Burger King is integral to the success of the restaurant's daily operations. The RGM is responsible for overseeing all functions of a single restaurant, which typically includes managing a team of 10 to 45 employees across various shifts. This leadership position demands a highly organized and motivated individual capable of ensuring the restaurant operates efficiently while maintaining high standards of service, food quality, and cleanliness. The General Manager not only drives guest satisfaction but also focuses on achieving desired restaurant outcomes such as increased sales, profitability, and employee retention.
The RGM leads the restaurant management team and manages financial controls, operational efficiency, personnel development, and compliance with company policies and guest service standards. A proactive approach is required to handle scheduling, inventory control, purchasing, and adherence to health and safety regulations. The role includes direct interaction with team members, shift coordinators, assistant managers, district managers, customers, field operations staff, and vendors. Flexibility is essential, as the General Manager must be willing to work long and irregular shifts, including weekends and holidays, to ensure smooth restaurant operations.
This position is a critical part of Burger King’s commitment to providing excellent customer service and operational excellence. The successful candidate will possess strong communication and interpersonal skills, the ability to resolve problem situations quickly, and the capacity to develop and implement strategic action plans. Additionally, the General Manager must have a solid understanding of budgeting, product inventory management, and sales forecasting. They must ensure compliance with the company’s operational procedures, safety policies, and employee standards while fostering a positive and productive work atmosphere.
Overall, the Burger King General Manager role offers a challenging yet rewarding opportunity for individuals passionate about restaurant management and customer service. It provides not only a chance to lead a dedicated team but also to contribute directly to the business’s financial success and customer satisfaction goals. With comprehensive training and support, the General Manager will be equipped to drive operational excellence, enhance employee engagement, and deliver an exceptional guest experience that aligns with Burger King’s brand values and mission.
The role of the Restaurant General Manager (RGM) at Burger King is integral to the success of the restaurant's daily operations. The RGM is responsible for overseeing all functions of a single restaurant, which typically includes managing a team of 10 to 45 employees across various shifts. This leadership position demands a highly organized and motivated individual capable of ensuring the restaurant operates efficiently while maintaining high standards of service, food quality, and cleanliness. The General Manager not only drives guest satisfaction but also focuses on achieving desired restaurant outcomes such as increased sales, profitability, and employee retention.
The RGM leads the restaurant management team and manages financial controls, operational efficiency, personnel development, and compliance with company policies and guest service standards. A proactive approach is required to handle scheduling, inventory control, purchasing, and adherence to health and safety regulations. The role includes direct interaction with team members, shift coordinators, assistant managers, district managers, customers, field operations staff, and vendors. Flexibility is essential, as the General Manager must be willing to work long and irregular shifts, including weekends and holidays, to ensure smooth restaurant operations.
This position is a critical part of Burger King’s commitment to providing excellent customer service and operational excellence. The successful candidate will possess strong communication and interpersonal skills, the ability to resolve problem situations quickly, and the capacity to develop and implement strategic action plans. Additionally, the General Manager must have a solid understanding of budgeting, product inventory management, and sales forecasting. They must ensure compliance with the company’s operational procedures, safety policies, and employee standards while fostering a positive and productive work atmosphere.
Overall, the Burger King General Manager role offers a challenging yet rewarding opportunity for individuals passionate about restaurant management and customer service. It provides not only a chance to lead a dedicated team but also to contribute directly to the business’s financial success and customer satisfaction goals. With comprehensive training and support, the General Manager will be equipped to drive operational excellence, enhance employee engagement, and deliver an exceptional guest experience that aligns with Burger King’s brand values and mission.
Job Requirements
- Must be 18 years of age or older
- Has an automobile with the required insurance coverage available to drive for the Company
- Valid driver's license
- 1-2 years of restaurant management experience
- Complete all internal certification programs
Job Qualifications
- High school diploma or equivalent
- 1-2 years of restaurant management experience
- Strong leadership skills
- Excellent oral and written communication skills
- Ability to organize prioritize and work under pressure
- Problem solving and decision-making skills
- Budgeting and financial management knowledge
- Ability to train and develop employees
- Proficient with computers and business software
- Knowledge of food safety and sanitation standards
Job Duties
- Operate the restaurant in an efficient manner always promoting friendly service and high-quality food
- Maintain all areas of the restaurant clean sanitized organized and running smoothly and communicate any special needs to the District Manager
- Exhibit a high degree of awareness in customer relations and satisfaction and promote the same to all team members
- Recruit interview and hire or approve the hiring of all hourly team members
- Responsible for all I-9 form compliance with all employees hired
- Properly train and or ascertain that all personnel are properly trained
- Monitor product inventory ensuring all items are dated and planning proper stock rotation and maintaining constant control of the various storage facilities
- Complete daily weekly and period end inventory count and forms
- Purchase and receive all items and check each invoice for accuracy
- Process all administrative forms invoices and necessary paperwork and process as instructed by District Manager
- Adhere to specific production standards and procedures to obtain both uniform product quality and food cost control
- Responsible for weekly scheduling of all personnel and assigning employees to specific duties
- Properly and effectively manage all labor costs
- Full understanding of P&Ls to effectively run operations
- In store marketing i.e. scripting guidelines being followed all promotional materials are properly displayed in a timely manner and in good condition
- Public relations carry out any and all public relations assignment made by the company
- Implement and maintain preventative maintenance program for all equipment property and the premises
- Maintain proper security and follow security policy guidelines in all areas of restaurant
- Carry out all operational procedures as outlined in the Manual of Operations Employee Handbook and training manuals
- Actively assist in planning organizing and participating in any required capacity towards the achievement of company goals
- Ensure all employees follow the cash procedures as outlined in the Company's cash policy
- Maintain required computer and operating reports
- Complete proper shift-change procedures
- Be proficient on every team member position in a Burger King restaurant
- Complete timely and accurate performance reviews on all employees according to Company guidelines
- Responsible for following the Company's policies when counseling documenting or discharging employees
- Maintain established speed of service standards
- Ensure all employees comply with established uniform and personal appearance requirements
- Forecast sales and product production and labor needs
- Ensure employees comply with all policies and procedures of the Company
- Make guests feel special
- Other duties as assigned by the General Manager District Manager or Officer/Director of the Company
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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