Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.00 - $23.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible schedule
Career growth opportunities
Training and Development

Job Description

Wendy's, operated by Cotti Foods Group as a franchisee, is a well-known fast-food restaurant brand that prides itself on delivering high-quality food and exceptional customer service. As a leader in the quick service restaurant industry, Wendy's emphasizes team support and growth opportunities for its employees. The franchisee, Cotti Foods Group, independently manages its operations and offers a dynamic work environment where success is supported with the right tools and resources. The company encourages personal and professional growth, making it an ideal place for those looking to start or advance their careers in the fast-food restaurant sector.

The position of General Manager at Wendy's is pivotal to the success of each restaurant location. The General Manager leads the entire restaurant team, establishing a positive work environment and setting the standard for customer hospitality. This role involves overseeing all aspects of restaurant operations, including managing staff, ensuring quality food preparation, maintaining safety and sanitation standards, and driving sales and profitability. The General Manager is responsible for recruiting, hiring, and developing employees, conducting orientations, and implementing effective training plans for every new team member. This position requires strong leadership skills, effective communication, and the ability to foster a cohesive and motivated team. A successful General Manager must also manage scheduling, resolve customer concerns, and align the restaurant's performance with financial goals and budgets. This role offers a challenging yet rewarding opportunity for individuals with a background in quick-service and fast-food restaurant management who aspire to lead a thriving team in a fast-paced environment.

Job Requirements

  • Ability to contribute to the team and maintain a positive attitude and strong work ethic
  • demonstrate a friendly attitude and great customer service skills
  • ability to pay attention to detail, cope with pressure and remain calm when challenging situations arise
  • act in a friendly, courteous, and helpful manner with guests and co-workers
  • strong verbal, reading, and math skills
  • communicate ideas, suggestions, and concerns in a constructive and professional manner
  • make timely decisions to meet guest and business needs appropriately
  • ability to make quick and appropriate decisions
  • take ownership and responsibility to solve problems

Job Qualifications

  • 18 years or older
  • obtain a food handler’s certificate according to state or local requirements
  • legally authorized to work in the United States
  • must have reliable transportation
  • maintain a professional appearance and good hygiene standards
  • ability to work flexible hours, arrive at work on time and be dependable
  • 2 years quick service and fast-food restaurant experience
  • 2 years food management experience (preferred)
  • 2 years drive-thru experience (preferred)

Job Duties

  • Drive excellent customer service and maintain company standards
  • ensure crew members and shift supervisors complete all assigned duties and serve safe, quality food in a friendly manner
  • analyze sales, labor, inventory, and controllables on a continual basis and take corrective action to meet or achieve margin and sales growth targets
  • oversee a team of associates in a fast-paced environment while ensuring that all proper food safety precautions are satisfied
  • manage the restaurant budget and financial plans
  • engage in clear, consistent communications with field leadership and restaurant staff on a frequent basis
  • build an effective team through training and development and supply meaningful and timely performance feedback
  • ensure food safety, quality, and sanitation including receiving shipments and maintaining proper storage
  • ensure the facilities and equipment are maintained to Wendy’s standards
  • follow proper opening and closing procedures
  • maintain guest and employee safety

Job Criteria

Experience

Mid Level (3-7 years)


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