General Manager

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $110,000.00

Work Schedule

Rotating Shifts

Standard Hours

Flexible

Benefits

weekly pay

Free memberships

Paid Time Off

Flexible health benefits

401(k) retirement plan

Employee stock purchase plan

Sign-On Bonus

Job Description

BJ's Wholesale Club stands as a leading warehouse club operator with over 30,000 dedicated team members who play a vital role in delivering exceptional value and savings to families every day. Known for its commitment to providing quality merchandise and outstanding service, BJ's Wholesale Club fosters a team environment filled with purpose, growth opportunities, and meaningful impact. The company places a strong emphasis on employee well-being, offering comprehensive benefits to ensure their professional development and personal health are well supported. Joining BJ's Wholesale Club means becoming part of a dynamic, collaborative team where every role, from stocking shelves to strategic leadership, contributes to the company's overarching mission of helping members save on what matters most.

The role of a Club Manager at BJ's Wholesale Club is a highly impactful leadership position responsible for overseeing all aspects of club operations to ensure profitability, exceptional member experiences, and effective team management. This position requires a motivated leader who can manage with vision and purpose while fostering a strong club culture where team members feel challenged, recognized, and empowered to grow. The Club Manager spearheads operational excellence by controlling costs, implementing innovative concepts to maximize profitability, and maintaining a competitive awareness of the local retail marketplace. Beyond operational duties, this role is key in managing and developing talent, creating a safe and positive work environment, and leading the club in alignment with BJ's Wholesale Club core values and strategic priorities.

BJ's Wholesale Club supports new Club Managers through a robust onboarding program lasting between 8 to 12 weeks, where new managers partner with experienced leaders to access best practices, real-life scenarios, and mentorship to accelerate their success. This role demands excellent communication skills for effectively coordinating with team members and maintaining clear, simple messaging of goals, processes, and expectations. The Club Manager also plays a critical role in achieving sales targets through effective warehouse supervision and collaboration with the company's Home Office.

The position offers a highly competitive salary starting at $110,000 annually and includes a $20,000 sign-on bonus distributed in installments, reinforcing BJ's investment in attracting top-tier leadership talent. BJ's Wholesale Club also provides access to extensive benefits such as weekly pay, complimentary memberships, generous paid time off, flexible healthcare plans, retirement savings with company match, and an employee stock purchase plan, all tailored to support long-term success and work-life balance for its team members. This is a full-time leadership opportunity for a passionate retail professional looking to make a real difference in a thriving company dedicated to quality, innovation, and community engagement.

Job Requirements

high school diploma or equivalent
4+ years of retail, supermarket, or warehouse operations management experience
strong leadership and communication skills
ability to manage and develop large teams
solid understanding of profit & loss statements and shrink control
availability to work open shifts
at least 18 years old
strong work ethic and commitment to customer service
ability to adapt to change
ability to handle difficult conversations
able to lift up to 30 pounds frequently
willingness to work in physically demanding environment.

Job Qualifications

4+ years of experience as a retail store, supermarket, or warehouse operations manager required
a strong drive for results and solid work ethic is required
must be honest, straight-forward and committed to providing high levels of service to members
excellent communication skills required
must be able to lead and motivate a large team
solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required
high school diploma and/or college degree preferred
demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results
open shift availability required
at least 18 years of age.

Job Duties

Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results
creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments
manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback
learns quickly and adapts to change, effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the why's, and keeping messaging simple
exhibits strong decision-making capabilities that align with the company’s strategic priorities and support the achievement of club operational goals and objectives
maintains awareness of local competition and current trends in the retail marketplace
controls operating costs and establishes operational efficiencies
implements new concepts to maximize profitability
embraces the company’s core values and purpose and ensures team members do the same
creates a great shopping experience for members that is dedicated to exceeding member expectations
meets planned profit objectives through effective techniques, technological improvements and productivity enhancements
monitors expenses and adjusts expenditures as necessary to achieve profit objectives
attains planned sales volume through effective supervision of warehouse management and communication with the Home Office
maintains a roadmap for achieving targets in key performance areas designated by Home Office, such as productivity (sales/hours, audit, shrink, turnover).